Science Journal of Business and Management

Volume 3, Issue 6, December 2015

  • Relating Technology Based CRM to Service Quality in the Telecommunications Industry in Arusha City, Tanzania

    Aneth Herman Foya, James Kilika, Stephen Muathe

    Issue: Volume 3, Issue 6, December 2015
    Pages: 209-218
    Received: 25 August 2015
    Accepted: 15 September 2015
    Published: 28 September 2015
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    Abstract: Customer Relationship management concept is vital not only to service based organizations but also to manufacturing based industries. CRM enhances the ability of businesses to survive in the context of a changing business environment characterized by high competition. Theoretically, CRM has been advocated due to the role that it can play in creatin... Show More
  • Predictors of Acceptance of ‘Lipa na Mpesa’ Mobile Payment by Micro Entrepreneurs: A Case of Micro Entrepreneurs in Laikipia East Sub-county Kenya

    Gatua Hosea Mwangi, Bula Hannah Orwa

    Issue: Volume 3, Issue 6, December 2015
    Pages: 219-227
    Received: 3 September 2015
    Accepted: 28 September 2015
    Published: 10 November 2015
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    Abstract: Micro-entrepreneurs in the developing world are increasingly deploying the use of mobile payments to enhance the quality of their services and increase growth. The pace of transformation in the micro business sector has speeded up with more micro entrepreneurs realizing the potential of using mobile payments in their service delivery. This study ai... Show More
  • Influence of Knowledge Transfer and Knowledge Conversion on Performance of Commercial Banks in Kenya

    Godfrey M. Kinyua, Stephen M. A. Muathe, James M. Kilika

    Issue: Volume 3, Issue 6, December 2015
    Pages: 228-234
    Received: 20 October 2015
    Accepted: 29 October 2015
    Published: 16 November 2015
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    Abstract: This study examines the influence of knowledge transfer and knowledge conversion on performance of Commercial Banks in Kenya. The study adopted explanatory and cross-sectional survey design. The target population of this study comprised of all the 43 Commercial Banks in Kenya. The unit of observation was the functional area in each bank. Primary da... Show More
  • On the Users’ Intention to Adopt Mobile Banking: The Role of Subject Norm

    Chen Xinhui, Ji Xiangxiang, Zhang Xinrui

    Issue: Volume 3, Issue 6, December 2015
    Pages: 235-241
    Received: 6 October 2015
    Accepted: 19 October 2015
    Published: 17 November 2015
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    Abstract: Mobile banking has become a new field that bank industry because of its advantages of convenience, openness, real-time as a new e-commerce bank, promoting the users intention is one of the issues of development. First of all, the paper establishes the relationship model that affects the mobile bank user’s intention on the base of Technology Accepta... Show More
  • Factors Affecting Adaptation of Information Technology in Purchasing and Supplies Function: (A Study of Kenya Power and Lighting Company)

    William Mwangi

    Issue: Volume 3, Issue 6, December 2015
    Pages: 242-250
    Received: 10 November 2015
    Accepted: 17 November 2015
    Published: 10 December 2015
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    Abstract: Information technology (IT) is the application of computers and telecommunications equipment to store, retrieve, transmit and manipulate data, often in the context of a business or other enterprise. The study objective was to determine effect of cost, technical capacity, organization culture and availability of ICT systems on adaptation of informat... Show More
  • Career Success Studies: An Examination of Indicators, Approach and Underlying Theories in Literature

    Shahibudin Ishak

    Issue: Volume 3, Issue 6, December 2015
    Pages: 251-257
    Received: 25 August 2015
    Accepted: 13 October 2015
    Published: 14 December 2015
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    Abstract: Many theories have been identified as underpinning theories for study career success. Therefore, this paper has aimed to reveal overview career success concept, indicators, approach and the theories underpinning to study career success. The main purpose of this paper is to review relevant literatures relate to career success theories. This paper co... Show More
  • Common Legal Regulations of Employees Rights to Vacations from Jordan Labour Law

    Hasan Salih Suliman Al-Qudah

    Issue: Volume 3, Issue 6, December 2015
    Pages: 258-262
    Received: 30 August 2015
    Accepted: 12 November 2015
    Published: 18 December 2015
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    Abstract: Jordanian legislator at present took under consideration certain regulations to employee’s right obtaining vacation. However, by revising some all of these provisions would lead us to note that some other provision did not have any consideration by other legislature, because it is related to wide range of legal common principles regarding to previo... Show More
  • An Essay on the Potential for Successful Adoption of Quality Assurance Practices at Ispahani Islamia Eye Institute and Hospital

    Syeda Ismoth Iqbal, Mohammad Rajib Uddin, Samin Ishraq Siddiquee

    Issue: Volume 3, Issue 6, December 2015
    Pages: 263-275
    Received: 14 October 2015
    Accepted: 2 November 2015
    Published: 18 December 2015
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    Abstract: Quality Management Systems (QMSs) have become a mainstay in today’s industries, whether it is defense, frozen food manufacturing or healthcare. These systems, such as ISO, can be acquired and adopted after audits by a certifying body. These audits only check current compliance and not current performance. Only a minimum set of requirements are eval... Show More
  • Competitive Gains in Clusters State of Goiás

    Ernane Rosa Martins, Solange da Silva

    Issue: Volume 3, Issue 6, December 2015
    Pages: 276-284
    Received: 8 January 2016
    Published: 9 January 2016
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    Abstract: This research aims to study the competitive gains of some Local Productive Arrangements (LPA) selected, in the State of Goiás. This study aims to broaden the understanding of earnings and benefits provided by them. This research is characterized as qualitative and exploratory nature, and the method adopted for its implementation is the study of mul... Show More
  • Competitive Gains in Business Cooperation Networks in the State of Goiás

    Ernane Rosa Martins, Solange da Silva

    Issue: Volume 3, Issue 6, December 2015
    Pages: 285-292
    Received: 8 January 2016
    Published: 9 January 2016
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    Abstract: This research aims to study the competitive gains of some Business Cooperation Network (BCN) selected, in the State of Goiás. This study aims to broaden the understanding of earnings and benefits provided by them. This research is characterized as qualitative and exploratory nature, and the method adopted for its implementation is the study of mult... Show More
  • Competitiveness Factors for China's Online Game Industry Based on Diamond Model

    Hu Ni, Jin Yazhi

    Issue: Volume 3, Issue 6, December 2015
    Pages: 293-301
    Received: 26 January 2016
    Published: 27 January 2016
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    Abstract: At present, the online game has become one of the cultural and creative industries which is in the most rapidly growing, the huge market potential and the most far-reaching Internet industry.This paper, using the modified Porter's Diamond Model, in seven aspects to analyze the influencing factors of online game industry's competitiveness and they a... Show More