Science Journal of Business and Management

Volume 12, Issue 3, September 2024

  • Research Article

    Competitive Strategy Orientation and Market Orientation for Product Innovative Success in Ethiopian SMEs

    Teshome Bekele Nege*, Chalchissa Amentie Kero

    Issue: Volume 12, Issue 3, September 2024
    Pages: 47-63
    Received: 3 July 2024
    Accepted: 30 July 2024
    Published: 15 August 2024
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    Abstract: This empirical study aims into how market orientation and competitive strategy orientation affect the success of innovative products in small and medium-sized Ethiopian businesses. Small and medium-sized businesses are essential to economic growth, especially in developing nations like Ethiopia, where they are the main drivers of local development ... Show More
  • Case Report

    The Impact of Quality Public Service Delivery on Customer Satisfaction: In Case of Nekemte Town Police Administration, Nekemte, Oromia, Ethiopia

    Bulcha Assefa, Habtamu Etana, Mosisa Deressa*

    Issue: Volume 12, Issue 3, September 2024
    Pages: 64-73
    Received: 1 January 2024
    Accepted: 16 January 2024
    Published: 27 August 2024
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    Abstract: This research involved 397 participants selected through stratified and simple random sampling methods. The objective was to assess the influence of service quality delivery on customer satisfaction within Nekemte Town Police Administration, utilizing the SERVQUAL model. To fulfill this goal, a quantitative research study incorporating both descrip... Show More