Science Journal of Applied Mathematics and Statistics

Volume 1, Issue 2, June 2013

  • Use of Multistage Optimisation Technique in Formulation of Strategies to Reduce Customer Churn Problem Facing Internet Operators in Zimbabwe

    Ndava Constantine Mupondo, Brain Kusotera, Desmond Mwembe, Susan Maposa

    Issue: Volume 1, Issue 2, June 2013
    Pages: 7-24
    Received: 27 June 2013
    Published: 10 August 2013
    Abstract: Internet is now considered indispensible in Zimbabwe's economic and social structures and world over. Jostling of operators to provide internet services has seen competition rise in Zimbabwe, leading to customer churn. The problem has tossed so many telecoms companies. Customer churn refers to the propensity to cease doing business with a company i... Show More