Archive:: Journal of Finance and Accounting:: Science Publishing Group

Volume 12, Issue 6, December 2024

Research Article
The Impact of Credit Risk Management on Financial Performance of Commercial Banks in Ethiopia

Habtamu Alebachew Legass^*, Hussen Abdulkadir Roba

Issue: Volume 12, Issue 6, December 2024

Pages: 142-155

Received: 5 October 2024

Accepted: 29 October 2024

Published: 29 November 2024

DOI: 10.11648/j.jfa.20241206.11

Downloads:

Views:

Abstract: This study delves into the intricate relationship between credit risk management strategies and the financial performance of commercial banks in Ethiopia. By analyzing data from 14 banks over a span of 13 years (2011-2023) using correlation and regression analyses in E-Views 12 software, the research sheds light on the impact of key indicators such... Show More

Download PDF

View Online
Research Article
Impact of Customer Relationship Management on Client Satisfaction at the Banking Industry in Chattogram

Tahita Akter, Shakil Ahmad^*

Issue: Volume 12, Issue 6, December 2024

Pages: 156-164

Received: 29 October 2024

Accepted: 13 November 2024

Published: 3 December 2024

DOI: 10.11648/j.jfa.20241206.12

Downloads:

Views:

Abstract: This study investigates the impact of Customer Relationship Management (CRM) practices on Customer Satisfaction (CS) in the banking sector of Chattogram, Bangladesh. Focusing on three primary CRM constructs—Service Quality (SQ), Handling Complaints (HC) and Employee Behavior (EB)—the research aims to identify which factors most significantly influe... Show More

Download PDF

View Online