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Studying on the Relation Between Ability Structure and Incentive Structure Based on a Game Model
Issue:
Volume 5, Issue 6, December 2016
Pages:
93-98
Received:
4 September 2016
Accepted:
22 September 2016
Published:
14 October 2016
DOI:
10.11648/j.jim.20160506.11
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Abstract: A game model is designed to analyze the relation between employee’s ability structure and enterprise’s incentive structure. And some factors’ impaction on incentive structure is analyzed, such as employee’s ability, risk aversion, output error, and product price. The intrinsic mechanism of employee classification according to their ability level is also analyzed. The result reveals that under competitive working environment employee’s ability level should be kept consistent, employee with different ability levels can’t be classified by themselves, and piece rates should be kept direct ratio to employee’s ability level and product’s market trend. Although strict balanced incentive structure comprises of fixed wage and prize or promotion, balanced conditions can not usually be satisfied in real situation, so that fixed wage, piece rate wage, and prize or promotion should be combined to form a suitable proportion structure. Prize or promotion mechanism will strengthen the steepness degree of incentive structure, which will strengthen incentive effect under the condition of employee’s participation restriction.
Abstract: A game model is designed to analyze the relation between employee’s ability structure and enterprise’s incentive structure. And some factors’ impaction on incentive structure is analyzed, such as employee’s ability, risk aversion, output error, and product price. The intrinsic mechanism of employee classification according to their ability level is...
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Effect of Cash Conversion Cycle Management on the Profitability of Industrial and Domestic Product Firms in Nigeria
Madubuko Cyril Ubesie,
Anastasia Duru
Issue:
Volume 5, Issue 6, December 2016
Pages:
99-106
Received:
4 September 2016
Accepted:
22 September 2016
Published:
15 October 2016
DOI:
10.11648/j.jim.20160506.12
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Abstract: The study examined the effect of cash conversion cycle on the profitability of Industrial and Domestic product firms in Nigeria. Receivable ratio, payable ratio and Inventory ratio, were the variables studied in this study. Data were sourced from the annual reports of the selected Industrial and Domestic companies in Nigeria. Generalized least square multiple regression analytical tool was used to test the Hypotheses. The findings show that, AR and AP had significant positive effect on the industries’ profitability ratio at 1% level of significance. On the other hand, the industries’ INV had significant but negative effect on the profitability ratio at 1% level of significance.
Abstract: The study examined the effect of cash conversion cycle on the profitability of Industrial and Domestic product firms in Nigeria. Receivable ratio, payable ratio and Inventory ratio, were the variables studied in this study. Data were sourced from the annual reports of the selected Industrial and Domestic companies in Nigeria. Generalized least squa...
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Management Support as Determinants of Green Logistics Implementation Management at Motor Vehicle Industry in Kisumu, Kenya
Malachi Ochieng’ Ouma,
Daniel M. Wanyoike
Issue:
Volume 5, Issue 6, December 2016
Pages:
107-114
Received:
18 September 2016
Accepted:
26 September 2016
Published:
15 October 2016
DOI:
10.11648/j.jim.20160506.13
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Abstract: This research analyzed green logistics implementation management in motor vehicle industry in Kisumu. The study analysed management support as determinant of green logistics implementation management. The target population for this study included all the employees working in the selected motor vehicle industry in Kisumu which were, CMC motors, General Motors and Subaru motors. These were the sales executive, the technicians, parts sales, the administrators and the managers. Data was collected by use of structured questionnaires that were be issued by the researcher and collected later for analysis. Multiple regression analysis was used to establish the relationship between dependent and independent variables. Descriptive analysis such as frequencies, percentages, mean and mode were used to describe the independent and dependent variable while inferential analysis was used to test relationship between management support and green logistics implementation management. The results were presented using tables and associated interpretation. The study found out that management support is a significant factor towards green logistics implementation management. It was concluded that green logistics is significantly affected by management support revealing that management of the motor vehicle industry should place more emphasis on green logistics implementation management. Management of motor vehicle industries should play a key role in ensuring that green logistics implementation management is fully realized in order to conserve our environment for sustainability. Further research should be done to establish the level of awareness of employees of motor vehicle industry on information communication technology, organizations environmental policy and economic benefits resulting from green logistics implementation management.
Abstract: This research analyzed green logistics implementation management in motor vehicle industry in Kisumu. The study analysed management support as determinant of green logistics implementation management. The target population for this study included all the employees working in the selected motor vehicle industry in Kisumu which were, CMC motors, Gene...
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Influence of End Users Involvement in Procurement Decision Making on Purchasing Performance at Kenya Police College, Kiganjo
Benson Motari Onchiri,
Josephat Kwasira
Issue:
Volume 5, Issue 6, December 2016
Pages:
115-121
Received:
18 September 2016
Accepted:
26 September 2016
Published:
15 October 2016
DOI:
10.11648/j.jim.20160506.14
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Abstract: This study was intended to establish the influence of user involvement in procurement decisions making on purchasing performance in Kenya Police College, Kiganjo. The study was a survey as primary data was collected for the purpose of the study. The target population for the study included all employees in Kenya Police College, Kiganjo. All the employees were involved in the study making this a census study. The study was guided by Consumer Involvement Theory and Principal-Agency Theory. Data was collected through structured questionnaires that were issued through drop and pick technique. Collected data were coded and analyzed through SPSS and presented through tables accompanied by relevant discussions. The research variables were studied through descriptive statistics (mean and standard deviation) while the influence of end user involvement on purchasing performance was studied through inferential statistics (correlation and regression analysis). F-test was used to test research hypotheses. A multiple regression model was developed to guide the study. The findings revealed a statistically significant influence of user involvement on specification development, purchasing planning and tender evaluation on performance of purchasing activities. The study recommends that management of Kenya Police College, Kiganjo as well as other public organizations should consider involving users in specification development and purchasing planning while the procurement function should provide guidance during the process. Tender evaluation should be conducted by well constituted and well informed committee. Further studies should be conducted to establish the role of end users in development of organizational procurement policies such as e-procurement, procure to pay etc. Similarly, study should be conducted to establish factor hindering end user involvement in purchasing activities especially in public organizations.
Abstract: This study was intended to establish the influence of user involvement in procurement decisions making on purchasing performance in Kenya Police College, Kiganjo. The study was a survey as primary data was collected for the purpose of the study. The target population for the study included all employees in Kenya Police College, Kiganjo. All the emp...
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Assessment of Use of Competency Based Pay System in Enhancing Employees Productivity in State Corporations in Nakuru Town, Kenya
Zachary Gachuru,
Josphat Kwasira
Issue:
Volume 5, Issue 6, December 2016
Pages:
122-129
Received:
25 August 2016
Accepted:
2 September 2016
Published:
18 October 2016
DOI:
10.11648/j.jim.20160506.15
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Abstract: Competency based pay system is very crucial to all organizations and institutions; public and private. Competency-based pay system being offered in the public, which aims to produce capable workers who are responsive to customers' demands by providing quality services, one would expect that there would be improvement on productivity. Thus, this research assessed the use of competency based pay system in enhancing employee productivity in state corporations in Nakuru town. This is against the backdrop of a cry from members of the public regarding underperformance and wastage of tax in the county governments. In spite of exorbitant taxes that are being levied on Kenyans by their respective county governments, there is a deeply-seated feeling that the services rendered to them are below their expectations. The independent variables for the study were skill based pay, performance based pay and the level of employees training on employees productivity which is the dependent variable. It was guided by three theories which include resource based theory, agency theory, reinforcement theory. The study was conducted on 17 state corporations within Nakuru town. The study employed descriptive research design. The target population comprised of the 91 employees attached to human resource department and other heads of other departments of state corporations in Nakuru town. A structured questionnaire was used to collect primary data from the respondents. A pilot test was used to assess both reliability and validity of the research instrument. The collected data was analyzed by use of descriptive and inferential statistics, and with the aid of the statistical package for social sciences (SPSS) software. The study established that skill based pay, performance based pay and training all has significant influence on employee productivity.
Abstract: Competency based pay system is very crucial to all organizations and institutions; public and private. Competency-based pay system being offered in the public, which aims to produce capable workers who are responsive to customers' demands by providing quality services, one would expect that there would be improvement on productivity. Thus, this res...
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Influence of Procurement Training Strategies on Delivery of Pharmaceutical Products in Public Health Facilities in Subukia Sub County, Nakuru
Edward Kamau,
Josphat Kwasira
Issue:
Volume 5, Issue 6, December 2016
Pages:
130-139
Received:
26 August 2016
Accepted:
27 September 2016
Published:
25 October 2016
DOI:
10.11648/j.jim.20160506.16
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Abstract: Pharmaceutical services are one of the key activities that sustain health care systems. If they are not properly managed, it can lead to massive challenges in the health care including deaths and disabilities. Training in the procurement of the pharmaceutical products forms one of the basic requirements for a sound procurement process. If the staffs are all trained in the pharmaceutical procurement process, there are likelihood of stock outs, overstocking, poor quality products, highly priced commodities and delays in the delivery of the pharmaceutical products. Nakuru County being one of the forty seven counties in Kenya has a large population that mainly seeks medical attention in government health facilities within the county. This study therefore focused on how training strategies was to improve on pharmaceutical products delivery in Subukia Sub County. The researcher was guided by three theories in his work, namely cognitive theory, Innovation theory and the Devolution theory. The target population for the study was 198 staffs working in the 11 health institutions. The sample size was 132 staff members. The sampling was both simple random and stratified sampling involving Pharmacy department, Facility in charges, Procurement department, Human Resource department, Training department (capacity building) and Store department. Both qualitative and quantitative data was collected by use of structured questionnaires, through which primary and secondary data was obtained. The collected data was then analysed using SPSS and presented. The research findings were discussed and analysed in form of tables. It was found that there was a specific procurement area taught and the training materials were adequate. Moreover, the competence of trainers influenced the outcome of training. It was also found that there was monitoring of the allocated procurement training resources and that there was a fair availability of the training equipment. The R – is the multiple correlation coefficients which was at 58% considered as one of the measure of the quality of prediction of the dependent variable (pharmaceutical product delivery) in the study. It was concluded that there was a significant relationship between the qualification of the procurement trainers and the pharmaceutical products delivery in Subukia Sub County Public Health Facilities. The researcher recommended for a specific selection of procurement training content depending on the need of participants.
Abstract: Pharmaceutical services are one of the key activities that sustain health care systems. If they are not properly managed, it can lead to massive challenges in the health care including deaths and disabilities. Training in the procurement of the pharmaceutical products forms one of the basic requirements for a sound procurement process. If the staff...
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Determinants of Procure-to-Pay System Adoption in the County Government of Bomet, Kenya
Geoffrey Kiprotich Chepkwony,
Barrack Okello
Issue:
Volume 5, Issue 6, December 2016
Pages:
140-150
Received:
18 September 2016
Accepted:
26 September 2016
Published:
25 October 2016
DOI:
10.11648/j.jim.20160506.17
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Abstract: The purpose of this paper was to examine the determinants of effective adoption of procure-to-pay system in County Government of Bomet. The study was steered by the following research objectives: to examine how Information Communication Technology infrastructure influence effective adoption of procure-to-pay system; to evaluate how staff training influence effective adoption of procure-to-pay system and to find out the influence of management on effective adoption of procure-to-pay system. The study used two theories namely; the theory of innovation diffusion and technology adoption model. The study population comprised of 57 employees working in County Information Communication Technology, procurement and finance office and the county director of procurement. Owing to the limited number of employees in the three departments, all the employees were involved in the study making the study a census survey. The study used structured questionnaires in data collection. A pilot study was conducted in Bomet County to determine validity of the research instruments where Cronbach’s alpha coefficient was used. For the purpose of establishing the relationship between the independent and dependent variable, chi square test and regression analysis was carried out. The study revealed that ICT infrastructure, staff training and management support are all critical determinants of procure-to-pay system. The study recommends that the government policy makers should come up with written guidelines in development of ICT infrastructure in public organizations. Management of county governments should identify training needs, develop training strategies and conduct regular and effective training on adoption of innovative strategies like procure to pay system. Further studies should be conducted to assess the role of the national government in adoption of procure to pay system. Studies should be conducted to assess the challenges faced by public organizations in adoption of procure to pay system and suggest possible solutions to the challenges. Lastly, further studies should be conducted to assess the benefits of adoption of procure to pay system.
Abstract: The purpose of this paper was to examine the determinants of effective adoption of procure-to-pay system in County Government of Bomet. The study was steered by the following research objectives: to examine how Information Communication Technology infrastructure influence effective adoption of procure-to-pay system; to evaluate how staff training i...
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Related Party Cooperation and Stock Prices Reactions: An Empirical Investigation on the A-Share Listed Companies in China
Zhi-hong Song,
Xue-fei Jin,
Dong-mei Lee
Issue:
Volume 5, Issue 6, December 2016
Pages:
151-157
Received:
17 September 2016
Accepted:
1 October 2016
Published:
27 October 2016
DOI:
10.11648/j.jim.20160506.18
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Abstract: Taking the 146 related-party technological cooperation announcements by Chinese listed companies from January 2008 to July 2013 as the sample, the article investigates the impact of the focal firms’ intellectual capital and cooperation frequency between related parties on the focal firms’ stock prices reactions. The empirical results indicate that focal firms involved in related-party technological cooperation receive strongly positive abnormal returns over the event window of (-1). We show that the cooperation announcements may bring positive stock prices reactions if the focal firms show a higher level of intellectual capital. In addition, our findings suggest that more cooperative activities between related parties may bring positive effects on the stock prices reactions for the focal firms.
Abstract: Taking the 146 related-party technological cooperation announcements by Chinese listed companies from January 2008 to July 2013 as the sample, the article investigates the impact of the focal firms’ intellectual capital and cooperation frequency between related parties on the focal firms’ stock prices reactions. The empirical results indicate that ...
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Investigating FTSE KLCI Using CAAR Estimations Following Sukuk Announcement in Malaysia: Based on Sukuk Ratings
Syazwani Abd Rahim,
Nursilah Ahmad
Issue:
Volume 5, Issue 6, December 2016
Pages:
158-165
Received:
6 September 2016
Accepted:
29 September 2016
Published:
31 October 2016
DOI:
10.11648/j.jim.20160506.19
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Abstract: The intention of the article is to explore whether different rating announcements on sukuk issuance provide any supplementary information to market for the years 2004-2011 in Malaysia. Data collected from the Securities Commission Malaysia (SC) and Bloomberg database. This research classifies the sukuk ratings from highest to poor quality. The investigation exercises event study methodology using cumulative average abnormal return (CAAR) on symmetric and asymmetric performances based on the reaction of the FTSE Kuala Lumpur Composite Index (FTSEKLCI) to the news of sukuk issuance. The results designate positive and significant asymmetric reactions on sukuk issuance. The market responds positively and significantly to the announcements of sukuk for the rating of high-quality, excellent and good ratings. However, FTSE KLCI will react negatively for the medium, questionable and weak ratings. The conclusions would be useful to issuers, investors, and decision-makers in assessing the credit risk of sukuk issuance. This study assists the sukuk issuers and investors in making profitable decisions on their investment.
Abstract: The intention of the article is to explore whether different rating announcements on sukuk issuance provide any supplementary information to market for the years 2004-2011 in Malaysia. Data collected from the Securities Commission Malaysia (SC) and Bloomberg database. This research classifies the sukuk ratings from highest to poor quality. The inve...
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Job Satisfaction of Low-skilled Employees of Manufacturing Industry in Bangladesh: A Case Study
Issue:
Volume 5, Issue 6, December 2016
Pages:
166-170
Received:
26 September 2016
Accepted:
7 October 2016
Published:
19 November 2016
DOI:
10.11648/j.jim.20160506.20
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Abstract: Employees are one of the most important stakeholders in an organization because the employees provide their efforts; share their knowledge, skills, mental and physical abilities that contribute to the productivity and profitability of the organization. So, the organization should do everything they need to retain the employees. Job satisfaction is one of them. But the factors of job satisfaction of low-skilled employees are different from those of high-skilled employees. The objective of the study is to examine the factors and level of job satisfaction of low-skilled employees in manufacturing industry; Meghna Cement Mills Ltd., Bangladesh. Data had been collected through a case study, semi-structured interview and observation. This study reveals that job satisfaction level of full time low-skilled employees is much more than that of casual low-skilled employees in Meghna Cement Mills Limited. According to this study, equal benefits and wages, medical allowances, education, house rent and entertainment allowances, yearly leave and festival bonus, weekly holiday, tolerable working hours, job security, life insurance, compensation in case of any accident, scope to relax, good relation with the supervisors and existence of labor union should be considered as the most important factors to motivate and satisfy the low-skilled employees in an organization specially manufacturing organization. The findings and theoretical discussion of this study will help the concerned parties for further studies and policy formulation.
Abstract: Employees are one of the most important stakeholders in an organization because the employees provide their efforts; share their knowledge, skills, mental and physical abilities that contribute to the productivity and profitability of the organization. So, the organization should do everything they need to retain the employees. Job satisfaction is ...
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Microcredit and Women Empowerment in Kabartonjo Division: Baringo County, Kenya
Issue:
Volume 5, Issue 6, December 2016
Pages:
171-183
Received:
18 October 2016
Accepted:
2 November 2016
Published:
29 November 2016
DOI:
10.11648/j.jim.20160506.21
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Abstract: Women empowerment is a theme which has attracted interest from various organizations, government agencies and individuals from all sectors of the Kenya national economy. The study sought to establish the role of microcredit institutions on women empowerment in terms of credit and cost of microcredit. The study used both primary and secondary data. Primary data was collected through field research using questionnaire and interview schedule, while secondary data was collected from performance records. The study employed explanatory research design. The population of the study comprised of 514 women and 3 microcredit institutions in Baringo County, Kenya. Random sampling method was used to select the respondents. The respondents comprised of members of the women groups and both managers and employees of the microcredit institutions. Data was analyzed using both descriptive and inferential statistics mainly measures of central tendencies, regression, analysis of variance and correlation. Statistical Package for Social Sciences (SPSS) was used to ease analysis. The study found positive significant relationship between access to microcredit and women empowerment (β=0.771, p-value=0.000 and R square=0.694 or 69.4%). The study also found positive significant relationship between cost of credit and women empowerment (β=0.604, p-value=0.005 and R square=0.765 or 76.5%). The results suggest that microcredit significantly influence women empowerment.
Abstract: Women empowerment is a theme which has attracted interest from various organizations, government agencies and individuals from all sectors of the Kenya national economy. The study sought to establish the role of microcredit institutions on women empowerment in terms of credit and cost of microcredit. The study used both primary and secondary data. ...
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Empirical Analysis of Fuzzy Synthetic Evaluation of Enterprises’ Financial Risks
Institute of Datong Securities Asset Management,
Yongbao Ji
Issue:
Volume 5, Issue 6, December 2016
Pages:
184-188
Received:
24 December 2016
Published:
28 December 2016
DOI:
10.11648/j.jim.20160506.22
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Abstract: It is very important for enterprises to know how much financial risks themselves can bear, which is benefit for enterprises to avoid financial risks turning into financial crisis. How to recognize and evaluate financial risks become the most significant problem when operate enterprises. At the same time, make good use of financial risks also become an important content of the risk management object. The paper builds up financial risks index system of enterprises, which is feasible by using the fuzzy synthetic evaluating model. This method make up for tradition method pay more attention to quantitative index, and the accuracy is better than the tradition method. Moreover, this method can adjust the index system and the weight to adapt different industry, and also have the expansion.
Abstract: It is very important for enterprises to know how much financial risks themselves can bear, which is benefit for enterprises to avoid financial risks turning into financial crisis. How to recognize and evaluate financial risks become the most significant problem when operate enterprises. At the same time, make good use of financial risks also become...
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The Financial Performance of Greek Hotels Before and During the Crisis
Anastasios Magoutas,
George Papadoudis,
George Sfakianakis
Issue:
Volume 5, Issue 6, December 2016
Pages:
189-192
Received:
30 August 2016
Accepted:
14 September 2016
Published:
29 December 2016
DOI:
10.11648/j.jim.20160506.23
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Abstract: This paper aims at determining the critical factors affecting the profitability of the tourism sector in Greece, by using data for an extensive panel of Greek tourism enterprises for 2005-2011 period. As the Greek economy is still in a deep and prolonged recession, exploring profitability issues in specific sectors could help identify those sectors which could act as drivers of growth for the Greek economy out of the recession. The tourism sector, which accounts for almost 25% of GDP in Greece (directly and indirectly), is an obvious candidate for contributing to this end. The econometric results suggest that the recent crisis has resulted to a differentiation of the determinants of profitability of Greek tourism firms.
Abstract: This paper aims at determining the critical factors affecting the profitability of the tourism sector in Greece, by using data for an extensive panel of Greek tourism enterprises for 2005-2011 period. As the Greek economy is still in a deep and prolonged recession, exploring profitability issues in specific sectors could help identify those sectors...
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Sustainable Tourism Development in the South-West Region of Bangladesh
Tanbir Hossain,
Mohammed Ziaul Haider
Issue:
Volume 5, Issue 6, December 2016
Pages:
193-198
Received:
30 October 2016
Accepted:
10 November 2016
Published:
29 December 2016
DOI:
10.11648/j.jim.20160506.24
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Abstract: Tourism can play an important role in accelerating the economic growth of Bangladesh. This study tries to address the tourism sector of Bangladesh from sustainability viewpoint. The study selects four tourist spots in the south-west region of Bangladesh to address the study objective and collects primary data from the tourists of the selected spots through using interview schedule. Accordingly, it tries to trace out the prevailing situation of the tourist spots. It also attempts to trace out the factors determining the probability of future trip generation towards the spots. The study findings indicate that travel time, travel cost and travel distance negatively influence the probability of future trip generation. Similarly, married people are less interested to revisit the tourist spots. However, environmental consciousness campaign and existing resource caring initiatives of the spot authority have a positive impact on trip generation possibility. An opinion survey reveals that the tourists value the prevailing resource caring activities and environmental consciousness campaign which attracts them to revisit the spots. However, the tourists poorly rank the ecotourism maintaining effort and pollution protective mechanism in the spots. Therefore, an integrated approach towards maintaining and uplifting the efforts towards sustainable tourism management might contribute towards long run stability of the tourism sector.
Abstract: Tourism can play an important role in accelerating the economic growth of Bangladesh. This study tries to address the tourism sector of Bangladesh from sustainability viewpoint. The study selects four tourist spots in the south-west region of Bangladesh to address the study objective and collects primary data from the tourists of the selected spots...
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Pavlopetri, the World’s Oldest Submerged City: Analysis of Dive Tourism Perspectives Development in the Region Through S. W. O. T Analysis
George Kipreos,
Pantelis Konstantinakos,
Ioanna Anagnostopoulou,
Anastasia Perrea,
Stylianos Kaprinis
Issue:
Volume 5, Issue 6, December 2016
Pages:
199-205
Received:
13 December 2016
Accepted:
22 December 2016
Published:
12 January 2017
DOI:
10.11648/j.jim.20160506.25
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Abstract: Greece is considered to be one of the most popular worldwide tourism destinations, since it is ranked in the 15th position of the world host countries for the year 2015. Despite the industry’s dynamism, inherent weaknesses of Greek tourism products, such as seasonality, geographical distribution, saturation of popular island areas and tourist products single cultivation, are an obstacle to the areas’ sustainable development. Repositioning of Greek tourism in the international market may take place by utilizing alternative forms of thematic tourism. Scuba diving as an alternative tourism form may be a relevant and a decisive development factor and may offer the advantage of innovation by creating new tourism products. In this current study the development prospects of diving tourism through the creation of a diving center in Peloponnese’s Pavlopetri, the oldest submerged city in the world, have expanded. The prehistoric city of the Early Bronze Age can highlight the area as a new tourism destination and win the attributed share of the market. For imprinting the current situation and for developing a strategic plan, S. W. O. T. Analysis was conducted, which is considered to be a tool that analyzes the internal and external environment and reflects to the potential strengths and weaknesses of Pavlopetri as well as the opportunities and potential threats that exist in the tourism industry environment in the wider region of Peloponnese. Furthermore, interviews of the areas’ institutional and professional authorities support the opinion that there could be multiple benefits from the sustainable development of the region, through the creation of a thematic diving park, the protection of remarkable prehistoric characteristics and through the promotion of the cultural heritage. In conclusion, it is supported that as the global market continuously seeks differentiated tourism products, the Peloponnese region can become a quality tourism destination, highlighting different ways of tourism approach through scuba diving and sports recreation activities.
Abstract: Greece is considered to be one of the most popular worldwide tourism destinations, since it is ranked in the 15th position of the world host countries for the year 2015. Despite the industry’s dynamism, inherent weaknesses of Greek tourism products, such as seasonality, geographical distribution, saturation of popular island areas and tourist produ...
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Understanding Muslim Medical Tourists’ Perception Towards Islamic Friendly Hospital
Muhammad Khalilur Rahman,
Suhaiza Zailani
Issue:
Volume 5, Issue 6, December 2016
Pages:
206-213
Received:
6 September 2016
Accepted:
19 September 2016
Published:
13 January 2017
DOI:
10.11648/j.jim.20160506.26
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Abstract: The aim of this study is to investigate the factors that influence to Muslim tourists’ intention to revisit Islamic-friendly hospital. This study contributes practice and management implications that assist in motivating Islamic medical tourism service. As the objective of this paper is to measure the Muslim medical tourists’ perception for Islamic medical tourism services in Malaysia, this study applied partial least square (PLS) technique to test the conceptual model. Data is collected using structural questionnaire from Islamic-friendly hospital in Kuala Lumpur. The sample included 238 effective Muslim medical tourists who had visited Malaysia. The results show that healthcare providers’ behaviour, Shariah compliance practices, healthcare ethics and safety/security have a positive impact on attitudes and satisfaction. In contrast, healthcare ethics has no significant relationship with satisfaction, whilst, attitudes have a significant relationship with satisfaction. In addition, the results also revealed that attitudes and satisfaction have a significant impact on intention to revisit towards Islamic-friendly hospital. Malaysia needs to introduce and promote Islamic-friendly medical tourism services attracting more Muslim patients from different Muslim and non-Muslim countries. This study contributes a foundation for future research for Islamic-friendly medical tourism service delivery perception and expectations in the fast increasing medical service tourism industry.
Abstract: The aim of this study is to investigate the factors that influence to Muslim tourists’ intention to revisit Islamic-friendly hospital. This study contributes practice and management implications that assist in motivating Islamic medical tourism service. As the objective of this paper is to measure the Muslim medical tourists’ perception for Islamic...
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