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Health Facility Preparedness and Response to COVID-19: An Assessment of Employee Satisfaction in a Teaching Hospital in Southern Nigeria

Received: 4 August 2020     Accepted: 21 August 2020     Published: 10 September 2020
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Abstract

Employee satisfaction is increasingly recognized as a measure that largely determines the productivity and efficiency of health institutions. This study assessed employees’ satisfaction with preparedness for, and response to COVID-19 in a tertiary hospital in Benin City, Edo State, Nigeria. This was a descriptive cross-sectional study using mixed methods (qualitative and quantitative) for data collection from employees at the University of Benin Teaching Hospital, Benin City. Quantitative data were analyzed using IBM SPSS version 25.0 while qualitative data were analyzed thematically using ATLAS. ti software. The statistical measures for the quantitative analysis were the adjusted odds ratios (OR) and 95% confidence intervals (CI). The level of significance was set at p < 0.05. A total of 590 respondents with mean age 38.9 ± 9.7 years and 20 focus group discussion (FGD) participants participated in the study. Overall, 368 (62.4%) of employees were satisfied with the measures put in place to combat COVID-19 in the facility. Staff were most satisfied with infection prevention and control measures (72.9%) and information and education communication (IEC) on respiratory hygiene and cough etiquette (67.8%). Age of respondents <40 years, being a clinical staff and having direct contact with patients were significant predictors of employee satisfaction, aOR 0.661 (p=0.024); aOR 0.528; (p=0.003); aOR 0.594 (p=0.039), respectively. Thematic analysis of the FGDs revealed that awareness creation about COVID-19, and policies and protocols were areas that employees were least satisfied with. In conclusion, two-thirds of employees were overall satisfied with measures put in place to combat COVID-19 in the health facility. Younger staff and those who worked in clinical areas, were less satisfied than other groups. The management of the study facility can leverage these findings to sustain and strengthen IPC and IEC measures while addressing communication of policies and protocols in areas where staff were less satisfied.

Published in Central African Journal of Public Health (Volume 6, Issue 5)
DOI 10.11648/j.cajph.20200605.12
Page(s) 242-250
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2020. Published by Science Publishing Group

Keywords

Employee Satisfaction, Tertiary Health Facilities, COVID-19

References
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Cite This Article
  • APA Style

    Esohe Olivia Ogboghodo, Joy Chinyere Nwaogwugwu, Otaniyenuwa Eloghosa Obarisiagbon, Orezimena Temitope Omo-Ikirodah, Edith Imuwahen Uwugiaren, et al. (2020). Health Facility Preparedness and Response to COVID-19: An Assessment of Employee Satisfaction in a Teaching Hospital in Southern Nigeria. Central African Journal of Public Health, 6(5), 242-250. https://doi.org/10.11648/j.cajph.20200605.12

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    ACS Style

    Esohe Olivia Ogboghodo; Joy Chinyere Nwaogwugwu; Otaniyenuwa Eloghosa Obarisiagbon; Orezimena Temitope Omo-Ikirodah; Edith Imuwahen Uwugiaren, et al. Health Facility Preparedness and Response to COVID-19: An Assessment of Employee Satisfaction in a Teaching Hospital in Southern Nigeria. Cent. Afr. J. Public Health 2020, 6(5), 242-250. doi: 10.11648/j.cajph.20200605.12

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    AMA Style

    Esohe Olivia Ogboghodo, Joy Chinyere Nwaogwugwu, Otaniyenuwa Eloghosa Obarisiagbon, Orezimena Temitope Omo-Ikirodah, Edith Imuwahen Uwugiaren, et al. Health Facility Preparedness and Response to COVID-19: An Assessment of Employee Satisfaction in a Teaching Hospital in Southern Nigeria. Cent Afr J Public Health. 2020;6(5):242-250. doi: 10.11648/j.cajph.20200605.12

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  • @article{10.11648/j.cajph.20200605.12,
      author = {Esohe Olivia Ogboghodo and Joy Chinyere Nwaogwugwu and Otaniyenuwa Eloghosa Obarisiagbon and Orezimena Temitope Omo-Ikirodah and Edith Imuwahen Uwugiaren and Obehi Aituaje Akoria and Darlington Ewaen Obaseki and Mokogwu Ndubuisi},
      title = {Health Facility Preparedness and Response to COVID-19: An Assessment of Employee Satisfaction in a Teaching Hospital in Southern Nigeria},
      journal = {Central African Journal of Public Health},
      volume = {6},
      number = {5},
      pages = {242-250},
      doi = {10.11648/j.cajph.20200605.12},
      url = {https://doi.org/10.11648/j.cajph.20200605.12},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.cajph.20200605.12},
      abstract = {Employee satisfaction is increasingly recognized as a measure that largely determines the productivity and efficiency of health institutions. This study assessed employees’ satisfaction with preparedness for, and response to COVID-19 in a tertiary hospital in Benin City, Edo State, Nigeria. This was a descriptive cross-sectional study using mixed methods (qualitative and quantitative) for data collection from employees at the University of Benin Teaching Hospital, Benin City. Quantitative data were analyzed using IBM SPSS version 25.0 while qualitative data were analyzed thematically using ATLAS. ti software. The statistical measures for the quantitative analysis were the adjusted odds ratios (OR) and 95% confidence intervals (CI). The level of significance was set at p < 0.05. A total of 590 respondents with mean age 38.9 ± 9.7 years and 20 focus group discussion (FGD) participants participated in the study. Overall, 368 (62.4%) of employees were satisfied with the measures put in place to combat COVID-19 in the facility. Staff were most satisfied with infection prevention and control measures (72.9%) and information and education communication (IEC) on respiratory hygiene and cough etiquette (67.8%). Age of respondents <40 years, being a clinical staff and having direct contact with patients were significant predictors of employee satisfaction, aOR 0.661 (p=0.024); aOR 0.528; (p=0.003); aOR 0.594 (p=0.039), respectively. Thematic analysis of the FGDs revealed that awareness creation about COVID-19, and policies and protocols were areas that employees were least satisfied with. In conclusion, two-thirds of employees were overall satisfied with measures put in place to combat COVID-19 in the health facility. Younger staff and those who worked in clinical areas, were less satisfied than other groups. The management of the study facility can leverage these findings to sustain and strengthen IPC and IEC measures while addressing communication of policies and protocols in areas where staff were less satisfied.},
     year = {2020}
    }
    

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  • TY  - JOUR
    T1  - Health Facility Preparedness and Response to COVID-19: An Assessment of Employee Satisfaction in a Teaching Hospital in Southern Nigeria
    AU  - Esohe Olivia Ogboghodo
    AU  - Joy Chinyere Nwaogwugwu
    AU  - Otaniyenuwa Eloghosa Obarisiagbon
    AU  - Orezimena Temitope Omo-Ikirodah
    AU  - Edith Imuwahen Uwugiaren
    AU  - Obehi Aituaje Akoria
    AU  - Darlington Ewaen Obaseki
    AU  - Mokogwu Ndubuisi
    Y1  - 2020/09/10
    PY  - 2020
    N1  - https://doi.org/10.11648/j.cajph.20200605.12
    DO  - 10.11648/j.cajph.20200605.12
    T2  - Central African Journal of Public Health
    JF  - Central African Journal of Public Health
    JO  - Central African Journal of Public Health
    SP  - 242
    EP  - 250
    PB  - Science Publishing Group
    SN  - 2575-5781
    UR  - https://doi.org/10.11648/j.cajph.20200605.12
    AB  - Employee satisfaction is increasingly recognized as a measure that largely determines the productivity and efficiency of health institutions. This study assessed employees’ satisfaction with preparedness for, and response to COVID-19 in a tertiary hospital in Benin City, Edo State, Nigeria. This was a descriptive cross-sectional study using mixed methods (qualitative and quantitative) for data collection from employees at the University of Benin Teaching Hospital, Benin City. Quantitative data were analyzed using IBM SPSS version 25.0 while qualitative data were analyzed thematically using ATLAS. ti software. The statistical measures for the quantitative analysis were the adjusted odds ratios (OR) and 95% confidence intervals (CI). The level of significance was set at p < 0.05. A total of 590 respondents with mean age 38.9 ± 9.7 years and 20 focus group discussion (FGD) participants participated in the study. Overall, 368 (62.4%) of employees were satisfied with the measures put in place to combat COVID-19 in the facility. Staff were most satisfied with infection prevention and control measures (72.9%) and information and education communication (IEC) on respiratory hygiene and cough etiquette (67.8%). Age of respondents <40 years, being a clinical staff and having direct contact with patients were significant predictors of employee satisfaction, aOR 0.661 (p=0.024); aOR 0.528; (p=0.003); aOR 0.594 (p=0.039), respectively. Thematic analysis of the FGDs revealed that awareness creation about COVID-19, and policies and protocols were areas that employees were least satisfied with. In conclusion, two-thirds of employees were overall satisfied with measures put in place to combat COVID-19 in the health facility. Younger staff and those who worked in clinical areas, were less satisfied than other groups. The management of the study facility can leverage these findings to sustain and strengthen IPC and IEC measures while addressing communication of policies and protocols in areas where staff were less satisfied.
    VL  - 6
    IS  - 5
    ER  - 

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Author Information
  • Department of Community Health, University of Benin Teaching Hospital, Benin City, Nigeria

  • Department of Community Health, University of Benin Teaching Hospital, Benin City, Nigeria

  • Department of Community Health, University of Benin Teaching Hospital, Benin City, Nigeria

  • Department of Community Health, University of Benin Teaching Hospital, Benin City, Nigeria

  • Department of Nursing Services, University of Benin Teaching Hospital, Benin City, Nigeria

  • Department of Geriatrics, University of Benin Teaching Hospital, Benin City, Nigeria

  • Department of Anatomic Pathology, University of Benin Teaching Hospital, Benin City, Nigeria

  • Department of Community Health, University of Benin Teaching Hospital, Benin City, Nigeria

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