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Healthcare Provider and Patient Dispute: From Prevention to Restoration-the Neccessity of Communication and Caring

Received: 1 December 2015     Published: 1 December 2015
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Abstract

This article is meant to discourse the idea and skill of communication and care that is fundamental to the prevention as to restoration from dispute between healthcare provider and patient (DHP). DHP can be separated into 3 steps of intervention, thus 1. internal hospital negotiation; 2. external hospital mediation from Bureau of Health, medial association, city government mediation committee or arbitration; 3. Court litigation or mediation. Then, we introduced the current models of these 3 steps in Taiwan and Internal Hospital Mediator (IHM) model known as Japanese style, a form of medical alternative dispute resolution (ADR). Different ability of communication and care can be used in different situations as self-mediation, onsite correspondence, and professional mediation. Finally, how IHM can be of use as intervention principle and methods to 7 scenarios of physician-patient relationship.

Published in American Journal of Clinical and Experimental Medicine (Volume 3, Issue 5)
DOI 10.11648/j.ajcem.20150305.30
Page(s) 310-313
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2015. Published by Science Publishing Group

Keywords

Medical Dispute, Communicating Caring, Internal Hospital Mediator, Mediation, Healthcare Provider and Patient Dispute, Alternative Dispute Resolution

References
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Cite This Article
  • APA Style

    Yong-Chi Chen, Shih-Ying Lee. (2015). Healthcare Provider and Patient Dispute: From Prevention to Restoration-the Neccessity of Communication and Caring. American Journal of Clinical and Experimental Medicine, 3(5), 310-313. https://doi.org/10.11648/j.ajcem.20150305.30

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    ACS Style

    Yong-Chi Chen; Shih-Ying Lee. Healthcare Provider and Patient Dispute: From Prevention to Restoration-the Neccessity of Communication and Caring. Am. J. Clin. Exp. Med. 2015, 3(5), 310-313. doi: 10.11648/j.ajcem.20150305.30

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    AMA Style

    Yong-Chi Chen, Shih-Ying Lee. Healthcare Provider and Patient Dispute: From Prevention to Restoration-the Neccessity of Communication and Caring. Am J Clin Exp Med. 2015;3(5):310-313. doi: 10.11648/j.ajcem.20150305.30

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  • @article{10.11648/j.ajcem.20150305.30,
      author = {Yong-Chi Chen and Shih-Ying Lee},
      title = {Healthcare Provider and Patient Dispute: From Prevention to Restoration-the Neccessity of Communication and Caring},
      journal = {American Journal of Clinical and Experimental Medicine},
      volume = {3},
      number = {5},
      pages = {310-313},
      doi = {10.11648/j.ajcem.20150305.30},
      url = {https://doi.org/10.11648/j.ajcem.20150305.30},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajcem.20150305.30},
      abstract = {This article is meant to discourse the idea and skill of communication and care that is fundamental to the prevention as to restoration from dispute between healthcare provider and patient (DHP). DHP can be separated into 3 steps of intervention, thus 1. internal hospital negotiation; 2. external hospital mediation from Bureau of Health, medial association, city government mediation committee or arbitration; 3. Court litigation or mediation. Then, we introduced the current models of these 3 steps in Taiwan and Internal Hospital Mediator (IHM) model known as Japanese style, a form of medical alternative dispute resolution (ADR). Different ability of communication and care can be used in different situations as self-mediation, onsite correspondence, and professional mediation. Finally, how IHM can be of use as intervention principle and methods to 7 scenarios of physician-patient relationship.},
     year = {2015}
    }
    

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    AB  - This article is meant to discourse the idea and skill of communication and care that is fundamental to the prevention as to restoration from dispute between healthcare provider and patient (DHP). DHP can be separated into 3 steps of intervention, thus 1. internal hospital negotiation; 2. external hospital mediation from Bureau of Health, medial association, city government mediation committee or arbitration; 3. Court litigation or mediation. Then, we introduced the current models of these 3 steps in Taiwan and Internal Hospital Mediator (IHM) model known as Japanese style, a form of medical alternative dispute resolution (ADR). Different ability of communication and care can be used in different situations as self-mediation, onsite correspondence, and professional mediation. Finally, how IHM can be of use as intervention principle and methods to 7 scenarios of physician-patient relationship.
    VL  - 3
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Author Information
  • Chen Chung Chwen Memorial Doctor-Patient Relationship Promotion Educational Public Welfare Trust Fund(CDPET), Taipei, Taiwan

  • Chen Chung Chwen Memorial Doctor-Patient Relationship Promotion Educational Public Welfare Trust Fund(CDPET), Taipei, Taiwan

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