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Technical Infrastructure to Support Public Value Co-creation in Smart City

Background: In recent years, with the rapid advancement of the ICT tools, such as social media and IoT, the citizen participation channels have been varied, leading to the need to construct the technical means that integrate these participation channels for public value co-creation. Purpose: In this paper, we aim to support decision-makers and policymakers by designing technical infrastructure to support the co-creation of public value in a smart city, which could be seen as a good alternative for public institutions suffering to create value cooperatively with citizens. Design/methodology/approach: We employ the citizen participation model for public value co-creation proposed by our previous work as a theoretical framework and adopt Design Science Research Framework proposed by March and Smith. Findings: We build the technical infrastructure to support public value co-creation. Research limitations: Despite the validation of technical infrastructure demonstrated through comparative analysis, we do not argue the completeness of our artefact. In the specific implementation process of the infrastructure, it is possible to occur various challenges, in particular, technical challenges. Practical implications: We explain how to harness the synergy between government-led and citizen-led participation, which is the ubiquitous emerging social phenomenon in smart cities. Originality/value: Our artefact supports comprehensively two approaches to online participation — government-led and citizen-led participation, including social media and IoT-based participation, which could be considered as the primary innovative approaches for governments to solicit citizens’ opinions and examine behavioral information for the objective of the data-driven policy-making process.

Technical Infrastructure, Co-creation of Public Value, Citizen-Led Participation, Internet of Things (IoT), Social Media

APA Style

Chol I Kang, Pil Hun Oh. (2023). Technical Infrastructure to Support Public Value Co-creation in Smart City. American Journal of Information Science and Technology, 7(3), 110-121. https://doi.org/10.11648/j.ajist.20230703.13

ACS Style

Chol I Kang; Pil Hun Oh. Technical Infrastructure to Support Public Value Co-creation in Smart City. Am. J. Inf. Sci. Technol. 2023, 7(3), 110-121. doi: 10.11648/j.ajist.20230703.13

AMA Style

Chol I Kang, Pil Hun Oh. Technical Infrastructure to Support Public Value Co-creation in Smart City. Am J Inf Sci Technol. 2023;7(3):110-121. doi: 10.11648/j.ajist.20230703.13

Copyright © 2023 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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