Science Journal of Business and Management

Special Issue

Contributions and Limitations of Operations Management in Public Companies

  • Submission Deadline: Jun. 20, 2020
  • Status: Submission Closed
  • Lead Guest Editor: Bruna Araujo
About This Special Issue
This edition aims to address the themes of Operations Management (such as quality management; lean production system; production and process management; project, measurement and improvement of work; and measurement of performance and productivity) within the scope of public administration.

Aims and Scope:

  1. Operations Management
  2. Productive Systems
  3. Productive Processes
  4. Practice in Operations
  5. Supply Chain
  6. Planning and Production Control
  7. Demand Forecast
Lead Guest Editor
  • Bruna Araujo

    Estácio de Sá University, Rio de Janeiro, Brazil

Guest Editors
  • Juliana Bernardes

    Estácio de Sá University, Rio de Janeiro, Brazil

  • Rodrigo Cardoso

    Estácio de Sá University, Rio de Janeiro, Brazil

  • Michele Desiderati

    Estácio de Sá University, Rio de Janeiro, Brazil

  • Maria Angelica Costa

    IBMEC, Rio de Janeiro, Brazil

  • Thyciane Oliveira

    Federal University of Piauí, Teresina, Brazil

  • Anubhuti Gupta

    Amity Business School, Amity University, Greater Noida Campus, Greater Noida, India

  • Erwin Rasjid

    Management of STIE UniSadhuGuna, Jakarta Selatan, Indonesia

Published Articles
  • Lean Six Sigma in Services: An Application of the Methodology in the Attendiment Sector of an Exam Laboratory

    Bruna Vasconcellos de Araujo

    Issue: Volume 8, Issue 3, September 2020
    Pages: 119-131
    Received: Mar. 10, 2020
    Accepted: Mar. 24, 2020
    Published: Jul. 06, 2020
    DOI: 10.11648/j.sjbm.20200803.13
    Abstract: The present study aimed to apply the Lean Six Sigma methodology, through the DMAIC cycle (applied in five phases that ensure that companies apply Lean Six Sigma in a methodical and disciplined way: Define, Measure, Analyze, Improve and Control), in the service units of the Minas Gerais regional of an examination laboratory, identifying critical pro... Show More