Volume 11, Issue 2, December 2025

  • Research Article

    The Effect of Dynamic Capability and Multichannel Integration Quality on Bank Performance in Case of Commercial Bank of Ethiopia: Application of Sequential QUAN-qual Explanatory Design

    Negash Geleta Etana*, Chalchissa Amentie Kero, Misganu Getahun

    Issue: Volume 11, Issue 2, December 2025
    Pages: 39-56
    Received: 24 February 2025
    Accepted: 21 June 2025
    Published: 28 July 2025
    DOI: 10.11648/j.ijsqa.20251102.11
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    Abstract: The main objective of this study was to examine the effects of dynamic capability (DC) on bank performance (BP), mediated by multichannel integration quality (MCIQ) in the case of the Commercial Bank of Ethiopia (CBE), Ambo District. The study employed an explanatory sequential QUAN-qual design, a mixed-methods approach that begins with a quantitat... Show More