| Peer-Reviewed

Assessment of Students’ Satisfaction: A Case Study of Harar Health Science College, Eastern Ethiopia

Received: 21 February 2022     Accepted: 24 March 2022     Published: 8 April 2022
Views:       Downloads:
Abstract

Background: College and University in the modern world are expected to seek and cultivate new knowledge, provide the right kind of leadership and strive to promote equality and social justice. Objective: The aim of this study was to investigate the satisfaction level of undergraduate students enrolled in regular program of Harar Health Science College and there by understand Harar Health Science College level of service quality perceived by the students. Methodology: A descriptive cross-sectional study was conducted among 384 students of the college. The participants were selected using stratified random sampling technique. The data were collected through self-administered structured questionnaire. The data entry was done by Epi-data version 3.1 and analyzed by SPSS version 21. Results: The total of 356 study participants were involved in this study, with response rate of 92.7%. The total of 207 (58.1%) of respondents were studying on undergraduate (degree program). In terms of facility provision, 198 (55.9%) of the students were satisfied with supply of books and more than half of the students, 222 (62.7%) were satisfied with the suitability of library’s opening hours and 254 (72.6%) and 284 (81.6%) were dissatisfied with the adequacy of computer facility. Majority, 224 (64.3%), and above half, 199 (57.1%) of the students were satisfied with teaching learning environment and variety of programs options respectively. Conclusion and recommendations: Majority of the students are satisfied with the current service status of the college except those related with computer and internet facilities. Therefore, supplying enough computer and internet services is recommended.

Published in Science Journal of Education (Volume 10, Issue 2)
DOI 10.11648/j.sjedu.20221002.12
Page(s) 58-63
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2022. Published by Science Publishing Group

Keywords

Undergraduate Students, Satisfaction, Service Quality, Harar Health Sciences College

References
[1] Raghavan, S., & R., G. (2015). Addressing service quality to increase students satisfaction and retention in Malaysian private Higher Education Institutions. American Journal of Economics, 5 (2), 243–250. https://doi.org/10.5923/c.economics.201501.31
[2] Abu hasan, H. fitri, & Ilias, A. (2008). Service quality and student satisfaction: A case study at private higher education institutions. International Business Research, 1, 163–175.
[3] Azam, A. (2018). Service Quality Dimensions and Students’ Satisfaction: A study of Saudi Arabian Private Higher Education Institutions. European Online Journal of Natural and Social Sciences, 7 (2), 275–284. http://www.european-science.com
[4] Max Lawson, Man-Kwun Chan, Francesca Rhodes, Anam Parvez Butt, Anna Marriott, Ellen Ehmke, Didier Jacobs, J. S., & Gowland, J. A. and R. (2019). Public good or private wealth? In Oxfam (Issue January). https://doi.org/10.21201/2019.3651
[5] Konečnik Ruzzier, M., Ruzzier, M., & Hisrich, R. (2014). Value, satisfaction and customer loyalty. Marketing for Entrepreneurs and SMEs, November, 21–36. https://doi.org/10.4337/9781781955970.00008
[6] Daniel, D., Liben, G., & Adugna, A. (2017). Assessment of students’ satisfaction: A case study of Dire Dawa University, Ethiopia. Journal of Education and Practice, 8 (4), 111–120.
[7] Latapí Agudelo, M. A., Jóhannsdóttir, L., & Davídsdóttir, B. (2019). A literature review of the history and evolution of corporate social responsibility. International Journal of Corporate Social Responsibility, 4 (1), 1–23. https://doi.org/10.1186/s40991-018-0039-y
[8] Ngo, M. V., & Nguyen, H. H. (2016). The Relationship between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector. Journal of Competitiveness, 8 (2), 103–116. https://doi.org/10.7441/joc.2016.02.08
[9] Mann, R., Mohammad, M., & A. Agustin, M. T. (2012). UNDERSTANDING An awareness guidebook guide book for SMEs. Asian Productivity Organizations, 1 (1), 1–13.
[10] Trutkowski, C. (2016). TRAINING NEEDS ANALYSIS and NATIONAL TRAINING STRATEGIES How to ensure the right training at the right time to the right people? European Counsel, 1 (1), 1–191.
[11] Kruk, M. E., Gage, A. D., Arsenault, C., Jordan, K., Leslie, H. H., Roder-DeWan, S., Adeyi, O., Barker, P., Daelmans, B., Doubova, S. V., English, M., Elorrio, E. G., Guanais, F., Gureje, O., Hirschhorn, L. R., Jiang, L., Kelley, E., Lemango, E. T., Liljestrand, J., … Pate, M. (2018). High-quality health systems in the Sustainable Development Goals era: time for a revolution. The Lancet Global Health, 6 (11), e1196–e1252. https://doi.org/10.1016/S2214-109X(18)30386-3
[12] Purcarea, V. L. (2019). The impact of marketing strategies in healthcare systems. Journal ofAbu hasan, H. fitri, & Ilias, A. (2008). Service quality and student satisfaction: A case study at private higher education institutions. International Business Research, 1, 163–175.
[13] Raghupathi, V., & Raghupathi, W. (2020). The influence of education on health: An empirical assessment of OECD countries for the period 1995-2015. Archives of Public Health, 78 (1), 1–18. https://doi.org/10.1186/s13690-020-00402-5
[14] Ayoub Salloum, W. (2019). The Impact of Implementing Students’ Support Services on Students’ Satisfaction: A Case Study of a Private University in Lebanon. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3454061
[15] Mupa, P., & Isaac, T. (2015). Factors contributing to ineffective teaching and learning in primary schools : Why are schools in decadence ? Journal of Education and Practice, 6 (19), 125–133.
[16] Hossain, M. I. (2015). Teaching Productive Skills to the Students: A Secondary Level Scenario. A Thesis, 1–90. https://core.ac.uk/download/pdf/74352632.pdf
[17] Darling-Hammond, L., Flook, L., Cook-Harvey, C., Barron, B., & Osher, D. (2020). Implications for educational practice of the science of learning and development. Applied Developmental Science, 24 (2), 97–140. https://doi.org/10.1080/10888691.2018.153779
[18] Salgong, V. K., Ngumi, O., & Chege, K. (2016). The Role of Guidance and Counseling in Enhancing Student Discipline in Secondary Schools in Koibatek District. Journal of Education and Practice, 7 (13), 142–151.
Cite This Article
  • APA Style

    Zelalem Bekele, Abdusamed Mohammed, Furo Besher. (2022). Assessment of Students’ Satisfaction: A Case Study of Harar Health Science College, Eastern Ethiopia. Science Journal of Education, 10(2), 58-63. https://doi.org/10.11648/j.sjedu.20221002.12

    Copy | Download

    ACS Style

    Zelalem Bekele; Abdusamed Mohammed; Furo Besher. Assessment of Students’ Satisfaction: A Case Study of Harar Health Science College, Eastern Ethiopia. Sci. J. Educ. 2022, 10(2), 58-63. doi: 10.11648/j.sjedu.20221002.12

    Copy | Download

    AMA Style

    Zelalem Bekele, Abdusamed Mohammed, Furo Besher. Assessment of Students’ Satisfaction: A Case Study of Harar Health Science College, Eastern Ethiopia. Sci J Educ. 2022;10(2):58-63. doi: 10.11648/j.sjedu.20221002.12

    Copy | Download

  • @article{10.11648/j.sjedu.20221002.12,
      author = {Zelalem Bekele and Abdusamed Mohammed and Furo Besher},
      title = {Assessment of Students’ Satisfaction: A Case Study of Harar Health Science College, Eastern Ethiopia},
      journal = {Science Journal of Education},
      volume = {10},
      number = {2},
      pages = {58-63},
      doi = {10.11648/j.sjedu.20221002.12},
      url = {https://doi.org/10.11648/j.sjedu.20221002.12},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjedu.20221002.12},
      abstract = {Background: College and University in the modern world are expected to seek and cultivate new knowledge, provide the right kind of leadership and strive to promote equality and social justice. Objective: The aim of this study was to investigate the satisfaction level of undergraduate students enrolled in regular program of Harar Health Science College and there by understand Harar Health Science College level of service quality perceived by the students. Methodology: A descriptive cross-sectional study was conducted among 384 students of the college. The participants were selected using stratified random sampling technique. The data were collected through self-administered structured questionnaire. The data entry was done by Epi-data version 3.1 and analyzed by SPSS version 21. Results: The total of 356 study participants were involved in this study, with response rate of 92.7%. The total of 207 (58.1%) of respondents were studying on undergraduate (degree program). In terms of facility provision, 198 (55.9%) of the students were satisfied with supply of books and more than half of the students, 222 (62.7%) were satisfied with the suitability of library’s opening hours and 254 (72.6%) and 284 (81.6%) were dissatisfied with the adequacy of computer facility. Majority, 224 (64.3%), and above half, 199 (57.1%) of the students were satisfied with teaching learning environment and variety of programs options respectively. Conclusion and recommendations: Majority of the students are satisfied with the current service status of the college except those related with computer and internet facilities. Therefore, supplying enough computer and internet services is recommended.},
     year = {2022}
    }
    

    Copy | Download

  • TY  - JOUR
    T1  - Assessment of Students’ Satisfaction: A Case Study of Harar Health Science College, Eastern Ethiopia
    AU  - Zelalem Bekele
    AU  - Abdusamed Mohammed
    AU  - Furo Besher
    Y1  - 2022/04/08
    PY  - 2022
    N1  - https://doi.org/10.11648/j.sjedu.20221002.12
    DO  - 10.11648/j.sjedu.20221002.12
    T2  - Science Journal of Education
    JF  - Science Journal of Education
    JO  - Science Journal of Education
    SP  - 58
    EP  - 63
    PB  - Science Publishing Group
    SN  - 2329-0897
    UR  - https://doi.org/10.11648/j.sjedu.20221002.12
    AB  - Background: College and University in the modern world are expected to seek and cultivate new knowledge, provide the right kind of leadership and strive to promote equality and social justice. Objective: The aim of this study was to investigate the satisfaction level of undergraduate students enrolled in regular program of Harar Health Science College and there by understand Harar Health Science College level of service quality perceived by the students. Methodology: A descriptive cross-sectional study was conducted among 384 students of the college. The participants were selected using stratified random sampling technique. The data were collected through self-administered structured questionnaire. The data entry was done by Epi-data version 3.1 and analyzed by SPSS version 21. Results: The total of 356 study participants were involved in this study, with response rate of 92.7%. The total of 207 (58.1%) of respondents were studying on undergraduate (degree program). In terms of facility provision, 198 (55.9%) of the students were satisfied with supply of books and more than half of the students, 222 (62.7%) were satisfied with the suitability of library’s opening hours and 254 (72.6%) and 284 (81.6%) were dissatisfied with the adequacy of computer facility. Majority, 224 (64.3%), and above half, 199 (57.1%) of the students were satisfied with teaching learning environment and variety of programs options respectively. Conclusion and recommendations: Majority of the students are satisfied with the current service status of the college except those related with computer and internet facilities. Therefore, supplying enough computer and internet services is recommended.
    VL  - 10
    IS  - 2
    ER  - 

    Copy | Download

Author Information
  • Department of Nursing and Midwifery, Harar Health Sciences College, Harar, Ethiopia

  • Department of Nursing and Midwifery, Harar Health Sciences College, Harar, Ethiopia

  • Department of Medical Laboratory Sciences, Harar Health Sciences College, Harar, Ethiopia

  • Sections