Journal of Public Policy and Administration

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Creating Measurement Advantage for Health Charities – The Why and the How

Received: May 23, 2023    Accepted: Jun. 12, 2023    Published: Jun. 27, 2023
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Abstract

Background: Organisational performance measurement (OPM) is an evidence-based tool for planning business improvement and creating sustainable competitive advantage. Despite its value, non-acute health charities under utilise OPM. This paper provides rationale for OPM and an OPM implementation model for non-acute health charities. Methods: The authors investigated the understanding and use of OPM in the non-acute health charity sector. A mixed-methods study, including PRISMA systematic reviews and two case study evaluations, identified factors and activities that are important for successful implementation of OPM in non-acute health charities. Findings were then integrated to form an implementation model. Results: The resultant methodological model - the Non-acute Health Charities Measurement Advantage Implementation Model (MAIM), is designed to respond to the specificities and strategic management needs of non-acute health charities. The model integrates five distinct yet inter-connecting components – a theoretical scaffold; guiding principles; an implementation framework; measurement domains; and a monitoring and improvement tool. Conclusions: MAIM is an evidence-informed approach to support the implementation of OPM in the non-acute health charity sector. Future studies should validate the model and the impact of OPM on health charity performance. The applicability of the implementation approach in aiding other management and process changes may also be tested.

DOI 10.11648/j.jppa.20230702.19
Published in Journal of Public Policy and Administration ( Volume 7, Issue 2, June 2023 )
Page(s) 109-121
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Organisational Performance Measurement, Performance, Implementation, Balanced Scorecard, Non-Acute Healthcare, Non-Profit, Charity

References
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  • APA Style

    Richard Colbran, Robyn Ramsden, Genevieve Pepin, John W Toumbourou, Karen Stagnitti. (2023). Creating Measurement Advantage for Health Charities – The Why and the How. Journal of Public Policy and Administration, 7(2), 109-121. https://doi.org/10.11648/j.jppa.20230702.19

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    ACS Style

    Richard Colbran; Robyn Ramsden; Genevieve Pepin; John W Toumbourou; Karen Stagnitti. Creating Measurement Advantage for Health Charities – The Why and the How. J. Public Policy Adm. 2023, 7(2), 109-121. doi: 10.11648/j.jppa.20230702.19

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    AMA Style

    Richard Colbran, Robyn Ramsden, Genevieve Pepin, John W Toumbourou, Karen Stagnitti. Creating Measurement Advantage for Health Charities – The Why and the How. J Public Policy Adm. 2023;7(2):109-121. doi: 10.11648/j.jppa.20230702.19

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  • @article{10.11648/j.jppa.20230702.19,
      author = {Richard Colbran and Robyn Ramsden and Genevieve Pepin and John W Toumbourou and Karen Stagnitti},
      title = {Creating Measurement Advantage for Health Charities – The Why and the How},
      journal = {Journal of Public Policy and Administration},
      volume = {7},
      number = {2},
      pages = {109-121},
      doi = {10.11648/j.jppa.20230702.19},
      url = {https://doi.org/10.11648/j.jppa.20230702.19},
      eprint = {https://download.sciencepg.com/pdf/10.11648.j.jppa.20230702.19},
      abstract = {Background: Organisational performance measurement (OPM) is an evidence-based tool for planning business improvement and creating sustainable competitive advantage. Despite its value, non-acute health charities under utilise OPM. This paper provides rationale for OPM and an OPM implementation model for non-acute health charities. Methods: The authors investigated the understanding and use of OPM in the non-acute health charity sector. A mixed-methods study, including PRISMA systematic reviews and two case study evaluations, identified factors and activities that are important for successful implementation of OPM in non-acute health charities. Findings were then integrated to form an implementation model. Results: The resultant methodological model - the Non-acute Health Charities Measurement Advantage Implementation Model (MAIM), is designed to respond to the specificities and strategic management needs of non-acute health charities. The model integrates five distinct yet inter-connecting components – a theoretical scaffold; guiding principles; an implementation framework; measurement domains; and a monitoring and improvement tool. Conclusions: MAIM is an evidence-informed approach to support the implementation of OPM in the non-acute health charity sector. Future studies should validate the model and the impact of OPM on health charity performance. The applicability of the implementation approach in aiding other management and process changes may also be tested.},
     year = {2023}
    }
    

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    T1  - Creating Measurement Advantage for Health Charities – The Why and the How
    AU  - Richard Colbran
    AU  - Robyn Ramsden
    AU  - Genevieve Pepin
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    Y1  - 2023/06/27
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    N1  - https://doi.org/10.11648/j.jppa.20230702.19
    DO  - 10.11648/j.jppa.20230702.19
    T2  - Journal of Public Policy and Administration
    JF  - Journal of Public Policy and Administration
    JO  - Journal of Public Policy and Administration
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    AB  - Background: Organisational performance measurement (OPM) is an evidence-based tool for planning business improvement and creating sustainable competitive advantage. Despite its value, non-acute health charities under utilise OPM. This paper provides rationale for OPM and an OPM implementation model for non-acute health charities. Methods: The authors investigated the understanding and use of OPM in the non-acute health charity sector. A mixed-methods study, including PRISMA systematic reviews and two case study evaluations, identified factors and activities that are important for successful implementation of OPM in non-acute health charities. Findings were then integrated to form an implementation model. Results: The resultant methodological model - the Non-acute Health Charities Measurement Advantage Implementation Model (MAIM), is designed to respond to the specificities and strategic management needs of non-acute health charities. The model integrates five distinct yet inter-connecting components – a theoretical scaffold; guiding principles; an implementation framework; measurement domains; and a monitoring and improvement tool. Conclusions: MAIM is an evidence-informed approach to support the implementation of OPM in the non-acute health charity sector. Future studies should validate the model and the impact of OPM on health charity performance. The applicability of the implementation approach in aiding other management and process changes may also be tested.
    VL  - 7
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Author Information
  • New South Wales (NSW) Rural Doctors Network, Newcastle, Australia

  • School of Health and Social Development, Deakin University, Geelong, Australia

  • School of Health and Social Development, Deakin University, Geelong, Australia

  • School of Psychology, Deakin University, Burwood, Australia

  • School of Health and Social Development, Deakin University, Geelong, Australia

  • Section