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Using IT for Non-Hierarchical Performance Assessment: New Ways to Develop Professionals in Health Care

Received: 30 December 2014     Accepted: 25 January 2015     Published: 28 February 2015
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Abstract

The aim of this article is to describe how technological innovations are being used to address the specific challenges of assessing health care professionals’ performance and to discuss the theoretical implications of these innovations for human resources management. Performance management is specifically challenging for organizations employing skilled professionals, such as physicians, due to the complexity in defining performance and to the autonomy that professionals enjoy. Professionalism of employees implies that supervisors cannot evaluate adequately their subordinates’ performance and, thus, alternative assessment systems are necessary. This explains why in health care schemes such as 360-degree feedback and peer review are increasingly used. We define these alternative assessment systems as “non-hierarchical performance assessment” and report exploratory data from an Internet search of performance assessment Information Technology (IT) solutions offered by IT providers. We use a classification of these IT solutions in order to identify and discuss new ways for assessing and for developing professionals in health care. We conclude by discussing differences and similarities between 360-degree feedback and peer review and by identifying current trends and possible future developments about how IT enables new assessment systems in this industry.

Published in Journal of Human Resource Management (Volume 3, Issue 2-1)

This article belongs to the Special Issue Challenges and Opportunities in the Performance Measurement and Control Systems of Human Resources Management for the Services Industry

DOI 10.11648/j.jhrm.s.2015030201.12
Page(s) 11-19
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2015. Published by Science Publishing Group

Keywords

Performance Management, Appraisal, IT

References
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Cite This Article
  • APA Style

    Manzo Fabio, Agrifoglio Rocco, Salvatore Domenico. (2015). Using IT for Non-Hierarchical Performance Assessment: New Ways to Develop Professionals in Health Care. Journal of Human Resource Management, 3(2-1), 11-19. https://doi.org/10.11648/j.jhrm.s.2015030201.12

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    ACS Style

    Manzo Fabio; Agrifoglio Rocco; Salvatore Domenico. Using IT for Non-Hierarchical Performance Assessment: New Ways to Develop Professionals in Health Care. J. Hum. Resour. Manag. 2015, 3(2-1), 11-19. doi: 10.11648/j.jhrm.s.2015030201.12

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    AMA Style

    Manzo Fabio, Agrifoglio Rocco, Salvatore Domenico. Using IT for Non-Hierarchical Performance Assessment: New Ways to Develop Professionals in Health Care. J Hum Resour Manag. 2015;3(2-1):11-19. doi: 10.11648/j.jhrm.s.2015030201.12

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  • @article{10.11648/j.jhrm.s.2015030201.12,
      author = {Manzo Fabio and Agrifoglio Rocco and Salvatore Domenico},
      title = {Using IT for Non-Hierarchical Performance Assessment: New Ways to Develop Professionals in Health Care},
      journal = {Journal of Human Resource Management},
      volume = {3},
      number = {2-1},
      pages = {11-19},
      doi = {10.11648/j.jhrm.s.2015030201.12},
      url = {https://doi.org/10.11648/j.jhrm.s.2015030201.12},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jhrm.s.2015030201.12},
      abstract = {The aim of this article is to describe how technological innovations are being used to address the specific challenges of assessing health care professionals’ performance and to discuss the theoretical implications of these innovations for human resources management. Performance management is specifically challenging for organizations employing skilled professionals, such as physicians, due to the complexity in defining performance and to the autonomy that professionals enjoy. Professionalism of employees implies that supervisors cannot evaluate adequately their subordinates’ performance and, thus, alternative assessment systems are necessary. This explains why in health care schemes such as 360-degree feedback and peer review are increasingly used. We define these alternative assessment systems as “non-hierarchical performance assessment” and report exploratory data from an Internet search of performance assessment Information Technology (IT) solutions offered by IT providers. We use a classification of these IT solutions in order to identify and discuss new ways for assessing and for developing professionals in health care. We conclude by discussing differences and similarities between 360-degree feedback and peer review and by identifying current trends and possible future developments about how IT enables new assessment systems in this industry.},
     year = {2015}
    }
    

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    T1  - Using IT for Non-Hierarchical Performance Assessment: New Ways to Develop Professionals in Health Care
    AU  - Manzo Fabio
    AU  - Agrifoglio Rocco
    AU  - Salvatore Domenico
    Y1  - 2015/02/28
    PY  - 2015
    N1  - https://doi.org/10.11648/j.jhrm.s.2015030201.12
    DO  - 10.11648/j.jhrm.s.2015030201.12
    T2  - Journal of Human Resource Management
    JF  - Journal of Human Resource Management
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    UR  - https://doi.org/10.11648/j.jhrm.s.2015030201.12
    AB  - The aim of this article is to describe how technological innovations are being used to address the specific challenges of assessing health care professionals’ performance and to discuss the theoretical implications of these innovations for human resources management. Performance management is specifically challenging for organizations employing skilled professionals, such as physicians, due to the complexity in defining performance and to the autonomy that professionals enjoy. Professionalism of employees implies that supervisors cannot evaluate adequately their subordinates’ performance and, thus, alternative assessment systems are necessary. This explains why in health care schemes such as 360-degree feedback and peer review are increasingly used. We define these alternative assessment systems as “non-hierarchical performance assessment” and report exploratory data from an Internet search of performance assessment Information Technology (IT) solutions offered by IT providers. We use a classification of these IT solutions in order to identify and discuss new ways for assessing and for developing professionals in health care. We conclude by discussing differences and similarities between 360-degree feedback and peer review and by identifying current trends and possible future developments about how IT enables new assessment systems in this industry.
    VL  - 3
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    ER  - 

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Author Information
  • IRCCS S.D.N., Naples, Italy

  • Department of Management, Accounting and Economics, University of Naples “Parthenope”, Naples, Italy

  • IRCCS S.D.N., Naples, Italy

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