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Examining the Effect of Knowledge Acquisition and Information Distribution on Employees’ Performance in Classified Hospitality Firms in Kenya

Received: 4 September 2020     Accepted: 18 September 2020     Published: 12 October 2020
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Abstract

Performance at employees’ level is critical to the overall performance of the organization since employees have the first sight of service and product delivery. Knowledge acquisition and information distribution have been acknowledged in literature as fundamental constructs of organizational learning with significant impact on performance. However, most studies have focused on performance at organizational level with limited attention to employees’ performance. Empirical literature is inconclusive on the effect of knowledge acquisition and information distribution on employees’ performance in different contexts. Therefore, the objective of this study was to examine the effect of knowledge acquisition and information distribution on employees’ performance in the hospitality sector in Kenya. Using purposive and stratified random sampling, a sample of 225 respondents was selected from 75 classified hospitality firms in Kenya. Data was collected using a self-administered questionnaire and analyzed using multiple regression and correlation analyses. The results indicated that knowledge acquisition and information distribution were significantly positively correlated with employees’ performance and had higher effect on employees’ performance dimensions of service delivery and efficiency. The findings underscore the significance of acquiring new knowledge, exploiting the existing knowledge, sharing knowledge and distributing information to improve service delivery and efficiency in the hospitality sector The findings emphasis the need to align new knowledge to firm’s strategy and processes in order to enhance impact on employees’ performance.

Published in Journal of Human Resource Management (Volume 8, Issue 3)
DOI 10.11648/j.jhrm.201200803.21
Page(s) 200-208
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2020. Published by Science Publishing Group

Keywords

Employees’ Performance, Information Distribution, Knowledge Acquisition, Organizational Learning

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  • APA Style

    Njoroge Paul Thumbi, Bula Hannah, Wanyoike Rosemarie. (2020). Examining the Effect of Knowledge Acquisition and Information Distribution on Employees’ Performance in Classified Hospitality Firms in Kenya. Journal of Human Resource Management, 8(3), 200-208. https://doi.org/10.11648/j.jhrm.201200803.21

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    ACS Style

    Njoroge Paul Thumbi; Bula Hannah; Wanyoike Rosemarie. Examining the Effect of Knowledge Acquisition and Information Distribution on Employees’ Performance in Classified Hospitality Firms in Kenya. J. Hum. Resour. Manag. 2020, 8(3), 200-208. doi: 10.11648/j.jhrm.201200803.21

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    AMA Style

    Njoroge Paul Thumbi, Bula Hannah, Wanyoike Rosemarie. Examining the Effect of Knowledge Acquisition and Information Distribution on Employees’ Performance in Classified Hospitality Firms in Kenya. J Hum Resour Manag. 2020;8(3):200-208. doi: 10.11648/j.jhrm.201200803.21

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  • @article{10.11648/j.jhrm.201200803.21,
      author = {Njoroge Paul Thumbi and Bula Hannah and Wanyoike Rosemarie},
      title = {Examining the Effect of Knowledge Acquisition and Information Distribution on Employees’ Performance in Classified Hospitality Firms in Kenya},
      journal = {Journal of Human Resource Management},
      volume = {8},
      number = {3},
      pages = {200-208},
      doi = {10.11648/j.jhrm.201200803.21},
      url = {https://doi.org/10.11648/j.jhrm.201200803.21},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jhrm.201200803.21},
      abstract = {Performance at employees’ level is critical to the overall performance of the organization since employees have the first sight of service and product delivery. Knowledge acquisition and information distribution have been acknowledged in literature as fundamental constructs of organizational learning with significant impact on performance. However, most studies have focused on performance at organizational level with limited attention to employees’ performance. Empirical literature is inconclusive on the effect of knowledge acquisition and information distribution on employees’ performance in different contexts. Therefore, the objective of this study was to examine the effect of knowledge acquisition and information distribution on employees’ performance in the hospitality sector in Kenya. Using purposive and stratified random sampling, a sample of 225 respondents was selected from 75 classified hospitality firms in Kenya. Data was collected using a self-administered questionnaire and analyzed using multiple regression and correlation analyses. The results indicated that knowledge acquisition and information distribution were significantly positively correlated with employees’ performance and had higher effect on employees’ performance dimensions of service delivery and efficiency. The findings underscore the significance of acquiring new knowledge, exploiting the existing knowledge, sharing knowledge and distributing information to improve service delivery and efficiency in the hospitality sector The findings emphasis the need to align new knowledge to firm’s strategy and processes in order to enhance impact on employees’ performance.},
     year = {2020}
    }
    

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    T1  - Examining the Effect of Knowledge Acquisition and Information Distribution on Employees’ Performance in Classified Hospitality Firms in Kenya
    AU  - Njoroge Paul Thumbi
    AU  - Bula Hannah
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    Y1  - 2020/10/12
    PY  - 2020
    N1  - https://doi.org/10.11648/j.jhrm.201200803.21
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    T2  - Journal of Human Resource Management
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    AB  - Performance at employees’ level is critical to the overall performance of the organization since employees have the first sight of service and product delivery. Knowledge acquisition and information distribution have been acknowledged in literature as fundamental constructs of organizational learning with significant impact on performance. However, most studies have focused on performance at organizational level with limited attention to employees’ performance. Empirical literature is inconclusive on the effect of knowledge acquisition and information distribution on employees’ performance in different contexts. Therefore, the objective of this study was to examine the effect of knowledge acquisition and information distribution on employees’ performance in the hospitality sector in Kenya. Using purposive and stratified random sampling, a sample of 225 respondents was selected from 75 classified hospitality firms in Kenya. Data was collected using a self-administered questionnaire and analyzed using multiple regression and correlation analyses. The results indicated that knowledge acquisition and information distribution were significantly positively correlated with employees’ performance and had higher effect on employees’ performance dimensions of service delivery and efficiency. The findings underscore the significance of acquiring new knowledge, exploiting the existing knowledge, sharing knowledge and distributing information to improve service delivery and efficiency in the hospitality sector The findings emphasis the need to align new knowledge to firm’s strategy and processes in order to enhance impact on employees’ performance.
    VL  - 8
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Author Information
  • Department of Business Administration, School of Business, Kenyatta University, Nairobi, Kenya

  • Department of Business Administration, School of Business, Kenyatta University, Nairobi, Kenya

  • Department of Business Administration, School of Business, Kenyatta University, Nairobi, Kenya

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