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The Impact of ERP System on the Customer Performance: A Case Study in the Institution of Higher Education in Kingdom of Saudi Arabia

Received: 6 March 2016     Accepted: 21 March 2016     Published: 11 May 2016
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Abstract

ERP system has become one of the most primary pillars that organizations depend on to guarantee a great success in the markets. The significance of ERP has been proved through its obvious privileges by various studies in this field. The former successful history of these systems depends on the value added on organizations performance; therefore, its influence on organizations has been considered among the hottest topic till qualitative and quantitative measures have come into application in order to determine the success or failure of enterprise system. Having an overview on the previous studies of ERP system evaluation, one will find that the impact of this system on external consumer has been excluded in spite of being a fundamental part of organization’s environment. The researcher aims at investigating the effect of ERP systems used at universities on the students’ academic performance through which a field study will be held `in three universities with an updated ERP system.

Published in International Journal of Economics, Finance and Management Sciences (Volume 4, Issue 3)
DOI 10.11648/j.ijefm.20160403.16
Page(s) 138-142
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2016. Published by Science Publishing Group

Keywords

ERP System in the Institution of Higher Education, System Internal Customer, System External Customer Performance

References
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[2] Alan R. (2004) An empirical study of the effect of information technology expenditures on student achievement. Information Sciences and Technology, Pennsylvania State University, available at: http://www.informationr.net/ir/94/paper185.html (accessed on May 2015).
[3] BEJJAR M, BOUJELBENE Y. (2013) THE IMPACT OF ERP SYSTEM ON USER PERFORMANCE. Journal of Theoretical and Applied Information Technology, June 2013. Vol. 52 No.3.
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[5] Fadi T, Shadi A, Mohammed K & Excimirey A. (2012) The Effect of ERP Successful Implementation on Employees' Productivity, Service Quality and Innovation: An Empirical Study in Telecommunication Sector in Jordan. Published by Canadian Center of Science and Education, International Journal of Business and Management; Vol. 7, No. 19; 2012.
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[12] McBeath, R. J., Ed. (1992). Instructing and evaluating in higher education: A guidebook for planning learning outcomes. Englewood Cliffs, NJ: Educational Technology Publications.
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[14] Mona Althonayan, Anastasia Papazafeiropoulou, "Evaluating the Performance on ERP Systems in King Saud University (KSU): A Stakeholders' Perspective", HICSS, 2013, 2014 47th Hawaii International Conference on System Sciences, 2014 47th Hawaii International Conference on System Sciences 2013, pp. 4074-4083, doi: 10.1109/HICSS.2013.210.
[15] Park, J.-H., Suh, H.-J., and Yang, H.-D. (2007) Perceived absorptive capacity of individual users in performance of Enterprise Resource Planning (ERP) usage: The case for Korean firms, Information & Management, Vol. 44 No. 3, pp. 300-312.
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[18] Saudi Arabian Higher Education Board (2015), available at: http://www.imamu.edu.sa/mangment_of_univirsity/University_Council/Pages/the_system_of_higher%20education.aspx (accessed on May 2015).
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Cite This Article
  • APA Style

    Hussain Ahmad Awad. (2016). The Impact of ERP System on the Customer Performance: A Case Study in the Institution of Higher Education in Kingdom of Saudi Arabia. International Journal of Economics, Finance and Management Sciences, 4(3), 138-142. https://doi.org/10.11648/j.ijefm.20160403.16

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    ACS Style

    Hussain Ahmad Awad. The Impact of ERP System on the Customer Performance: A Case Study in the Institution of Higher Education in Kingdom of Saudi Arabia. Int. J. Econ. Finance Manag. Sci. 2016, 4(3), 138-142. doi: 10.11648/j.ijefm.20160403.16

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    AMA Style

    Hussain Ahmad Awad. The Impact of ERP System on the Customer Performance: A Case Study in the Institution of Higher Education in Kingdom of Saudi Arabia. Int J Econ Finance Manag Sci. 2016;4(3):138-142. doi: 10.11648/j.ijefm.20160403.16

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  • @article{10.11648/j.ijefm.20160403.16,
      author = {Hussain Ahmad Awad},
      title = {The Impact of ERP System on the Customer Performance: A Case Study in the Institution of Higher Education in Kingdom of Saudi Arabia},
      journal = {International Journal of Economics, Finance and Management Sciences},
      volume = {4},
      number = {3},
      pages = {138-142},
      doi = {10.11648/j.ijefm.20160403.16},
      url = {https://doi.org/10.11648/j.ijefm.20160403.16},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijefm.20160403.16},
      abstract = {ERP system has become one of the most primary pillars that organizations depend on to guarantee a great success in the markets. The significance of ERP has been proved through its obvious privileges by various studies in this field. The former successful history of these systems depends on the value added on organizations performance; therefore, its influence on organizations has been considered among the hottest topic till qualitative and quantitative measures have come into application in order to determine the success or failure of enterprise system. Having an overview on the previous studies of ERP system evaluation, one will find that the impact of this system on external consumer has been excluded in spite of being a fundamental part of organization’s environment. The researcher aims at investigating the effect of ERP systems used at universities on the students’ academic performance through which a field study will be held `in three universities with an updated ERP system.},
     year = {2016}
    }
    

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    AB  - ERP system has become one of the most primary pillars that organizations depend on to guarantee a great success in the markets. The significance of ERP has been proved through its obvious privileges by various studies in this field. The former successful history of these systems depends on the value added on organizations performance; therefore, its influence on organizations has been considered among the hottest topic till qualitative and quantitative measures have come into application in order to determine the success or failure of enterprise system. Having an overview on the previous studies of ERP system evaluation, one will find that the impact of this system on external consumer has been excluded in spite of being a fundamental part of organization’s environment. The researcher aims at investigating the effect of ERP systems used at universities on the students’ academic performance through which a field study will be held `in three universities with an updated ERP system.
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Author Information
  • MIS Department, Faculty of Business – Khulais, University of Jeddah, Jeddah, KSA

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