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A Study on Analysis of Managerial Attitudes towards ISO 9001: 2008 Quality Management System Introduction and Implementation Process in Sri Lanka

Received: 13 January 2014     Published: 10 March 2014
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Abstract

ISO certification is expected to help organizations to enhance quality and efficiency, improve communications, achieve competitive advantage and to increase in market share, reduce costs and achieve a high stock price. The successful implementation of the ISO 9001: 2008 quality management system standard depends on how the standard is perceived by the companies, therefore identification of managerial perception for ISO 9001 system is vital. This research paper presents the results of an investigation carried out to identify managerial attitudes towards ISO 9001: 2008 quality management systems. To realize this goal, a sample consisting of 73 managers, representing both top and middle managers were selected from organizations functioning in Sri Lanka, covering all sectors including manufacturing, services, construction and others. Data were gathered using self administered questionnaire, through an email survey. Results indicated that Sri Lankan companies have high level of understanding for the purpose of ISO 9001: 2008 quality management system; by both certified groups for ISO 9001: 2008 and organizations those commenced the quality management system implementation. The main motivating factors behind the implementation of ISO 9001: 2008 quality management system for both certified companies and organizations already commence the implementation are to achieve quality improvement. The second most motivator for certified organization is to meet the corporate objectives. The principle perceived benefits of implementing ISO 9001: 2008 by both groups are customer satisfaction, increase quality awareness and reduces the production time. None of the parameters analyzed for understanding the purposes of selecting ISO 9001 quality management system and motivational factors for seeking certifications were statistically significant in both groups. Furthermore this investigation concluded that there is an impact towards ISO 9001: 2008 quality management systems by both certified organizations and organizations those commenced the quality system implementation in Sri Lanka. In addition to that study reveals that majority of organizations are seeking certifications irrespective of their sector and type of the organizations. Therefore, this research is vital for making policy decisions of organizations those who anticipate to implement quality management systems for their operations in the future.

Published in International Journal of Economics, Finance and Management Sciences (Volume 2, Issue 2)
DOI 10.11648/j.ijefm.20140202.12
Page(s) 123-131
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2014. Published by Science Publishing Group

Keywords

ISO 9001: 2008, Quality Management Systems Certifications, Managerial Attitudes

References
[1] Buttle, F. (1997), "ISO 9000: marketing motivations andbenefits", International Journal of Quality &Reliability Management, Vol. 14 No. 9, pp. 936-47
[2] Casadesus, M., Heras, I. and Ochao, C. (2000), "The benefits of the implementation of the ISO 9000 normative: empirical research in the Spanish companies", paper present at the 1st World Conference on Production and Operations Management (POM), Sevilla
[3] Dick, G., Gallimore, K. and Brown, J.C. (2002), "Does ISO 9000 accreditation make a profound difference to the way service quality is perceived and measured?", Managing ServiceQuality, Vol. 12 No. 1, pp. 30-42
[4] Dissanayaka, S.M., Kumaraswamy, M.M., Karim, K. and Marosszeky, M. (2001), "Evaluatingoutcomes from ISO 9000 certified quality systems of Hong Kong constructors", TotalQuality Management, Vol. 12 No. 1, pp. 29-40
[5] Dreyfus, P., Gulbro, D.R. and Shonesy, L. (1999), "Quality in manufacturing: does size really make a difference?"
[6] Escanciano, C., Ferna´ ndez, E. and Va´ zquez, C. (2001), "Influence of ISO 9000 certification on the progress of Spanish industry towards TQM",International Journal of Quality & ReliabilityManagement, Vol. 18 No. 5, pp. 481-94
[7] Lee, P.K.C., To, W.M. and Yu, B.T.W. (2009), "The implementation and performance outcomes of ISO 9000 in service organizations. An empirical taxonomy", International Journal of Quality & Reliability Management, Vol. 26 No. 7, pp. 646-62.
[8] Magd, H., and Curry, A., (2003), An empirical analysis of management attitudes towards ISO 9001:2000 in Egypt", The TQM Magazine, Vol. 15 Iss: 6 pp. 381 – 390
[9] Nanayakkara, G. (1992),Can Sri Lankans Take the Quality Challenge? A Cultural Analysis , Postgraduate Institute of Management, Colombo.
[10] Pheng, S.L. (2001), "Towards TQM – integrating Japanese 5-S principles with ISO 9001:2000 requirements", The TQM Magazine , Vol. 13 No. 5, pp. 334-40
[11] Samarathunga, R. and Bennington, L. (2002), "New public management: challenge for Sri Lanka", Asian Journal of Public Administration , Vol. 24 No. 1, pp. 87-109.
[12] Tigani A E. (2011), " The impact of the implementation of the ISO 9000 Quality Management System upon the perception of the performance of the organization’s workers, Global journal of Management & Business Research, Vol. 11, No.8, pp 10-22
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  • APA Style

    P. M. C. Thilakarathne, S. K. C. Chithrangani. (2014). A Study on Analysis of Managerial Attitudes towards ISO 9001: 2008 Quality Management System Introduction and Implementation Process in Sri Lanka. International Journal of Economics, Finance and Management Sciences, 2(2), 123-131. https://doi.org/10.11648/j.ijefm.20140202.12

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    ACS Style

    P. M. C. Thilakarathne; S. K. C. Chithrangani. A Study on Analysis of Managerial Attitudes towards ISO 9001: 2008 Quality Management System Introduction and Implementation Process in Sri Lanka. Int. J. Econ. Finance Manag. Sci. 2014, 2(2), 123-131. doi: 10.11648/j.ijefm.20140202.12

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    AMA Style

    P. M. C. Thilakarathne, S. K. C. Chithrangani. A Study on Analysis of Managerial Attitudes towards ISO 9001: 2008 Quality Management System Introduction and Implementation Process in Sri Lanka. Int J Econ Finance Manag Sci. 2014;2(2):123-131. doi: 10.11648/j.ijefm.20140202.12

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  • @article{10.11648/j.ijefm.20140202.12,
      author = {P. M. C. Thilakarathne and S. K. C. Chithrangani},
      title = {A Study on Analysis of Managerial Attitudes towards ISO 9001: 2008 Quality Management System Introduction and Implementation Process in Sri Lanka},
      journal = {International Journal of Economics, Finance and Management Sciences},
      volume = {2},
      number = {2},
      pages = {123-131},
      doi = {10.11648/j.ijefm.20140202.12},
      url = {https://doi.org/10.11648/j.ijefm.20140202.12},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijefm.20140202.12},
      abstract = {ISO certification is expected to help organizations to enhance quality and efficiency, improve communications, achieve competitive advantage and to increase in market share, reduce costs and achieve a high stock price. The successful implementation of the ISO 9001: 2008 quality management system standard depends on how the standard is perceived by the companies, therefore identification of managerial perception for ISO 9001 system is vital.  This research paper presents the results of an investigation carried out to identify managerial attitudes towards ISO 9001: 2008 quality management systems.  To realize this goal, a sample consisting of 73 managers, representing both top and middle managers were selected from organizations functioning in Sri Lanka, covering all sectors including manufacturing, services, construction and others. Data were gathered using self administered questionnaire, through an email survey. Results indicated that Sri Lankan companies have high level of understanding for the purpose of ISO 9001: 2008 quality management system; by both certified groups for ISO 9001: 2008 and organizations those commenced the quality management system implementation. The main motivating factors behind the implementation of ISO 9001: 2008 quality management system for both certified companies and organizations already commence the implementation are to achieve quality improvement. The second most motivator for certified organization is to meet the corporate objectives. The principle perceived benefits of implementing ISO 9001: 2008 by both groups are customer satisfaction, increase quality awareness and reduces the production time. None of the parameters analyzed for understanding the purposes of selecting ISO 9001 quality management system and motivational factors for seeking certifications were statistically significant in both groups. Furthermore this investigation concluded that there is an impact towards ISO 9001: 2008 quality management systems by both certified organizations and organizations those commenced the quality system implementation in Sri Lanka. In addition to that study reveals that majority of organizations are seeking certifications irrespective of their sector and type of the organizations. Therefore, this research is vital for making policy decisions of organizations those who anticipate to implement quality management systems for their operations in the future.},
     year = {2014}
    }
    

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Author Information
  • Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka

  • Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka

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