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Use of Patient Preference Form to Evaluate Patients Satisfaction of OBGYN Outpatient Service in Dr. Wahidin Sudirohusodo Hospital Makassar – Indonesia

Received: 17 February 2017     Accepted: 1 March 2017     Published: 20 March 2017
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Abstract

Patient satisfaction can be measured by five dimension: tangibles, realibility, responsiveness, assurance and emphaty. All of which shown from the satisfaction level of patient, especially from doctor-patient communication. Nowadays, doctor-patient communication has already shifted from paternalistic to patient centered communication, so it required efforts to improve effective communication. Patient preference form is a questionnaire which filled by the patient before meeting the doctor which contains the patient's anxiety level, the problem which is the main purpose of visitation, as well as the selection of the type of communication to be used by doctors. This study aims to know the use of patient preferences form to evaluate patient satisfaction of Obgyn outpatient service in Dr Wahidin Sudirohusodo hospital, Makassar. This was an descriptive observational study which was conducted in Obgyn outpatient service of Dr Wahidin Sudirohusodo Hospital, Makassar. The samples were 50 respondents using consecutive sampling method. The patient preference form was given to respondents before meeting doctor and given the questionnaire and interview afterward. This study revealed that 64.0% of respondents felt really anxious before the meeting, 92.0% chose friendly language than formal. 82.0% satisfied with the service and felt the anxiety degree were lowering after the meeting. 92.0% said the main purpose have been achieved but only 74.0% felt the doctor use the right language like they chose before. 90% respondents felt the patient preference form were useful. Patient preference form can be used to evaluate patient satisfaction of Obgyn outpatient service in BLU Dr Wahidin Sudirohusodo hospital, Makassar, especially improving effective doctor-patient communication. The threats and weeakness can be pressed by doctor communication training and also by adjusting patient preference form with Indonesia situation and Obgyn field.

Published in American Journal of Clinical and Experimental Medicine (Volume 5, Issue 2)
DOI 10.11648/j.ajcem.20170502.16
Page(s) 56-59
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2017. Published by Science Publishing Group

Keywords

Patient Preference Form, Communication, Satisfaction, Outpatient

References
[1] Anonim. (2015). Sejarah RS Dr. Wahidin Sudirohusodo Makassar. Diakses 27 Februari 2016. Available from: http://www.rsupwahidin.com/homepage/?page= sejarah
[2] Peraturan Pemerintah No 23 tahun 2005 tentang Pengelolaan Keuangan Badan Layanan Umum, Jakarta.
[3] Donabedian A. (1990). The Seven Pillars of Quality. Arch. Pathol. Lab. Med, 114 (11): 1115-1118.
[4] Tjiptono F. (2000). Perspektif Manajemen dan Pemasaran Kontemporer. Yogyakarta: Penerbit Andi.
[5] Levinson W, Lesser C S, Epstein R M. (2010). Developing Physician Communication Skills For Patient Centered Care. Health Affairs, 29 (7): 1310 – 1318.
[6] Yeh J & Nagel E E. (2010). Patient Satisfaction in Obstetric and Gynecology: Individualized Patient-centered Communication. Clinical Medicine Insights: Women Health, 3: 23-32.
[7] Kasana N. (2014). Hubungan antara komunikasi terapeutik dengan tingkat kecemasan pada pasien pre operasi Sectio Caesarea di ruang PONEK RSUD Karanganyar (Skripsi). Surakarta.
[8] Bertakis K. D & Azari R. (2011). Patient-Centered Care is Associated with Decreased Health Care Utilization. The Journal of the American Board of Family Medicine, 24 (3): 229-239.
[9] Swenson S. L. et al. (2004). Patient- centered Communication: Do Patients Really Prefer It?. Journal of General Internal Medicine, 19: 1069-1079.
[10] Claramita M, Utarini A, Soebono H, Van D J, Vleuten V D. (2011). Doctor Patient Communication in A Southeast Asian Setting: The Conflict Between Ideal and Reality. Adv in Health Sci Educ, 16: 69 – 80.
Cite This Article
  • APA Style

    Eddy Hartono, Shandy Suwanto Putra, Elizabeth Catrina Jusuf, Umar Malinta. (2017). Use of Patient Preference Form to Evaluate Patients Satisfaction of OBGYN Outpatient Service in Dr. Wahidin Sudirohusodo Hospital Makassar – Indonesia. American Journal of Clinical and Experimental Medicine, 5(2), 56-59. https://doi.org/10.11648/j.ajcem.20170502.16

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    ACS Style

    Eddy Hartono; Shandy Suwanto Putra; Elizabeth Catrina Jusuf; Umar Malinta. Use of Patient Preference Form to Evaluate Patients Satisfaction of OBGYN Outpatient Service in Dr. Wahidin Sudirohusodo Hospital Makassar – Indonesia. Am. J. Clin. Exp. Med. 2017, 5(2), 56-59. doi: 10.11648/j.ajcem.20170502.16

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    AMA Style

    Eddy Hartono, Shandy Suwanto Putra, Elizabeth Catrina Jusuf, Umar Malinta. Use of Patient Preference Form to Evaluate Patients Satisfaction of OBGYN Outpatient Service in Dr. Wahidin Sudirohusodo Hospital Makassar – Indonesia. Am J Clin Exp Med. 2017;5(2):56-59. doi: 10.11648/j.ajcem.20170502.16

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  • @article{10.11648/j.ajcem.20170502.16,
      author = {Eddy Hartono and Shandy Suwanto Putra and Elizabeth Catrina Jusuf and Umar Malinta},
      title = {Use of Patient Preference Form to Evaluate Patients Satisfaction of OBGYN Outpatient Service in Dr. Wahidin Sudirohusodo Hospital Makassar – Indonesia},
      journal = {American Journal of Clinical and Experimental Medicine},
      volume = {5},
      number = {2},
      pages = {56-59},
      doi = {10.11648/j.ajcem.20170502.16},
      url = {https://doi.org/10.11648/j.ajcem.20170502.16},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajcem.20170502.16},
      abstract = {Patient satisfaction can be measured by five dimension: tangibles, realibility, responsiveness, assurance and emphaty. All of which shown from the satisfaction level of patient, especially from doctor-patient communication. Nowadays, doctor-patient communication has already shifted from paternalistic to patient centered communication, so it required efforts to improve effective communication. Patient preference form is a questionnaire which filled by the patient before meeting the doctor which contains the patient's anxiety level, the problem which is the main purpose of visitation, as well as the selection of the type of communication to be used by doctors. This study aims to know the use of patient preferences form to evaluate patient satisfaction of Obgyn outpatient service in Dr Wahidin Sudirohusodo hospital, Makassar. This was an descriptive observational study which was conducted in Obgyn outpatient service of Dr Wahidin Sudirohusodo Hospital, Makassar. The samples were 50 respondents using consecutive sampling method. The patient preference form was given to respondents before meeting doctor and given the questionnaire and interview afterward. This study revealed that 64.0% of respondents felt really anxious before the meeting, 92.0% chose friendly language than formal. 82.0% satisfied with the service and felt the anxiety degree were lowering after the meeting. 92.0% said the main purpose have been achieved but only 74.0% felt the doctor use the right language like they chose before. 90% respondents felt the patient preference form were useful. Patient preference form can be used to evaluate patient satisfaction of Obgyn outpatient service in BLU Dr Wahidin Sudirohusodo hospital, Makassar, especially improving effective doctor-patient communication. The threats and weeakness can be pressed by doctor communication training and also by adjusting patient preference form with Indonesia situation and Obgyn field.},
     year = {2017}
    }
    

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    JO  - American Journal of Clinical and Experimental Medicine
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    AB  - Patient satisfaction can be measured by five dimension: tangibles, realibility, responsiveness, assurance and emphaty. All of which shown from the satisfaction level of patient, especially from doctor-patient communication. Nowadays, doctor-patient communication has already shifted from paternalistic to patient centered communication, so it required efforts to improve effective communication. Patient preference form is a questionnaire which filled by the patient before meeting the doctor which contains the patient's anxiety level, the problem which is the main purpose of visitation, as well as the selection of the type of communication to be used by doctors. This study aims to know the use of patient preferences form to evaluate patient satisfaction of Obgyn outpatient service in Dr Wahidin Sudirohusodo hospital, Makassar. This was an descriptive observational study which was conducted in Obgyn outpatient service of Dr Wahidin Sudirohusodo Hospital, Makassar. The samples were 50 respondents using consecutive sampling method. The patient preference form was given to respondents before meeting doctor and given the questionnaire and interview afterward. This study revealed that 64.0% of respondents felt really anxious before the meeting, 92.0% chose friendly language than formal. 82.0% satisfied with the service and felt the anxiety degree were lowering after the meeting. 92.0% said the main purpose have been achieved but only 74.0% felt the doctor use the right language like they chose before. 90% respondents felt the patient preference form were useful. Patient preference form can be used to evaluate patient satisfaction of Obgyn outpatient service in BLU Dr Wahidin Sudirohusodo hospital, Makassar, especially improving effective doctor-patient communication. The threats and weeakness can be pressed by doctor communication training and also by adjusting patient preference form with Indonesia situation and Obgyn field.
    VL  - 5
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Author Information
  • Department of Obstetrics and Gynecology, Faculty of Medicine, Universitas Hasanuddin, Makassar, Indonesia

  • Department of Obstetrics and Gynecology, Faculty of Medicine, Universitas Hasanuddin, Makassar, Indonesia

  • Department of Obstetrics and Gynecology, Faculty of Medicine, Universitas Hasanuddin, Makassar, Indonesia

  • Department of Obstetrics and Gynecology, Faculty of Medicine, Universitas Hasanuddin, Makassar, Indonesia

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