International Journal of Hospitality & Tourism Management


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Research on Impact of Food Service Hygiene on Customers' Dining Well-being

Food service hygiene is an important factor that influences the customers' satisfaction. Well-being is a feeling that measures customers' attitude about the life. In order to explore the relationship between food service hygiene and customers' dining well-being, this paper mainly adopts the questionnaire survey method and uses data analysis methods such as correlation and multiple linear regression to do some research. Research has shown that the food service hygiene can affect customers' dining well-being to a certain extent. The score for tableware hygiene increased by 1 point, resulting in a 0.172 point increase in well-being; The score of the body odor of the service personnel increased by 1 point, resulting in a 0.158 point increase in well-being; The service personnel's clothing cleanliness rating increased by 1 point, resulting in a 0.177 point increase in well-being. Based on the study, the research also puts forward some conclusions and suggestions, such as gender factors have no significant influence on customers' dining well-being, regardless of the scale of the enterprise, whether for the sake of customers' eating health or improving the dining experience, our entire food service industry should pay attention to hygiene and provide good health services, so that consumers can experience the well-being brought by eating with peace of mind while enjoying delicious food, thus improving the sense of dining safety and well-being.

Food Service, Hygiene, Well-being

APA Style

Li Wenxiong, Huang Yafen, Jinjing. (2023). Research on Impact of Food Service Hygiene on Customers' Dining Well-being. International Journal of Hospitality & Tourism Management, 7(2), 90-96.

ACS Style

Li Wenxiong; Huang Yafen; Jinjing. Research on Impact of Food Service Hygiene on Customers' Dining Well-being. Int. J. Hosp. Tour. Manag. 2023, 7(2), 90-96. doi: 10.11648/j.ijhtm.20230702.15

AMA Style

Li Wenxiong, Huang Yafen, Jinjing. Research on Impact of Food Service Hygiene on Customers' Dining Well-being. Int J Hosp Tour Manag. 2023;7(2):90-96. doi: 10.11648/j.ijhtm.20230702.15

Copyright © 2023 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License ( which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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