Research Article
Modelling the Effects of Employee Engagement and Job Satisfaction on Service Delivery of Hotel Industry: Empirical Evidence from Oyo State, Nigeria
Adesunloye Dotun Tosin*
,
Arowosafe Folusade Catherine,
Oyeleke Olaide Omowumi
Issue:
Volume 10, Issue 4, August 2025
Pages:
75-83
Received:
2 January 2025
Accepted:
16 January 2025
Published:
27 August 2025
DOI:
10.11648/j.ijpbs.20251004.11
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Abstract: This study examined the influence of employee engagement and job satisfaction on service delivery of hotel industry in Oyo State. The study adopted a structured questionnaires to collect data from 787 employees of 38 hotels in the 10 LGAs of Oyo State. Data analysis was performed using Partial Least Square Structural Equation Modelling. It arisen from the study that the relationship between employee engagement and service delivery are statistically significant. In addition, the relationship between job satisfaction and service delivery are statistically significant. Relationship between job satisfaction and employee engagement are statistically significant. The discoveries offer noteworthy inferences for managers of hotels in Oyo State to give more attention to staff promotion, training and development matters for enhanced service delivery. To the best of my knowledge, the study presents the first major study that proposed and validated employee engagement and job satisfaction on service delivery model for hotels in Oyo State. The new model offers valuable insights for hotel business operators, government, policy makers and academics by elucidating the relationship between employee engagement, job satisfaction on service delivery within the context of an emerging economy. This model serves as a practical framework for developing strategies to improve employee satisfaction and engagement, ultimately driving better performance and growth in the hospitality sector.
Abstract: This study examined the influence of employee engagement and job satisfaction on service delivery of hotel industry in Oyo State. The study adopted a structured questionnaires to collect data from 787 employees of 38 hotels in the 10 LGAs of Oyo State. Data analysis was performed using Partial Least Square Structural Equation Modelling. It arisen f...
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Research Article
Stress and Quality of Life of the Employees of Saint Joseph Institute of Technology in the Post-COVID-19 Situation
Fabe Alyzza*
Issue:
Volume 10, Issue 4, August 2025
Pages:
84-88
Received:
27 January 2025
Accepted:
25 February 2025
Published:
28 August 2025
DOI:
10.11648/j.ijpbs.20251004.12
Downloads:
Views:
Abstract: This study will explore the degree of perceived stress and the redefined quality of life of Saint Joseph Institute of Technology Employees in the repercussions of the COVID-19 outbreak. The study explores the degree of perceived stress experienced by private employees and the level of their quality of life-based on their working position using standardized tools. The result shows that the office staff perceived a moderate to a high level of stress (m=20); the Teaching faculty perceived their stress level as moderate (m=18.93); and Deans/Heads of Offices perceived their stress level as moderate (m=16.00). Their work-related quality of life is reflected as High (m=86.50) for Deans/Heads of Offices and the faculty indicates a High WRQoL (84.57), while office staff shows a lower to high (m=83.29) work-related quality of life. The study's findings show a moderate degree of perceived stress and a high work-related quality of life experienced by the employees among the categories of head of offices/Dean and the teaching faculty. At the same time, the office staff show high stress and work-related quality of life. The findings highlight the importance of addressing stress management and promoting a balanced work environment for all employee groups.
Abstract: This study will explore the degree of perceived stress and the redefined quality of life of Saint Joseph Institute of Technology Employees in the repercussions of the COVID-19 outbreak. The study explores the degree of perceived stress experienced by private employees and the level of their quality of life-based on their working position using stan...
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