| Peer-Reviewed

Patient Satisfaction at Dentist Clinic in Zagazig University Hospitals Egypt

Received: 3 April 2017     Accepted: 6 April 2017     Published: 27 April 2017
Views:       Downloads:
Abstract

Introduction: patient satisfaction is how much the individual regards the health care service. Measuring patient satisfaction became a method for obtaining patients' views about their care and adopted widely as an outcome indicator of quality of health care. Objectives: to assess the patient satisfaction regarding the dental health care services and study any patterns of association of socio-demographic variables on the patient satisfaction level. Methods: Across-section study was carried out at dentist clinic in Zagazig University Hospital from June to August 2014. One hundred ninety eight (198) patients attending the dentist clinic at Zagazig University Hospital were included in the study. A questionnaire was used to determine patient satisfaction levels upon completion of treatment in the dental clinic. Results: about half of the patients were satisfied with ease of getting care and health care providers. Also, most of them were satisfied with all items of time, condition and treatment provided except time in waiting area and explained fees only 22% and 9.1% respectively were satisfied. Regarding the outcome 72.2% of patients had improved dental health. 56.1% of patients were satisfied of the service, 59.6% will recommend this service to others. More than 60 percent of patients predict expected improvement in service (60.1%). Statistical significant difference was observed between level of patient satisfaction and age and number of visits Conclusions: Overall patient satisfaction was good. Although there were some points in different areas had poor satisfaction level.

Published in World Journal of Public Health (Volume 2, Issue 4-1)

This article belongs to the Special Issue Odontology and Familiar Medicine in Preventive Medicine

DOI 10.11648/j.wjph.s.2017020401.11
Page(s) 1-6
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2017. Published by Science Publishing Group

Keywords

Patient Satisfaction, Dentist Clinic, University Hospital

References
[1] Pulia M. Simple Tips to Improve Patient Satisfaction. American Academy of Emergency Medicine.2011; 18(1): 18–19.
[2] Guldvog B. Can patient satisfaction improve health among patients with angina pectoris? Int J Qual Health Care. 1999; 11: 233-240.
[3] Kashinath K R, Bharateesh J V, ChandanAgaliand et al. Factors Affecting Patient Satisfaction among those Attending an Outpatient Department of a Dental College in Tumkur City. Journal of Dental Sciences & Research. (2010); 1(2): 1 – 10.
[4] Woodring S, Polomano RC, Haack MM and et al. Development and testing patient satisfaction measure for inpatient psychiatry care. J Nurs Care Qual. 2004; 19: 137-47.
[5] Huston C J. Outcomes measurement in healthcare: New imperatives for professional nursing practice. Nurs Case Manage. 1999; 4: 188-95.
[6] Schulmeister L, Quiett K and Mayer K. Quality of life, quality of care, and patient satisfaction: Perceptions of patients undergoing outpatient autologous stem cell transplantation. OncolNurs Forum. 2005; 32: 57-67.
[7] Chahal H, and Gupta S M. Patient Satisfaction in Public Outpatient Health Care Services. Journal of Health Management.2004; 6: 23-45.
[8] Thanveer K, Krishnan A and Honga S. Treatment Satisfaction among patients attending a private dental school in Vadodara, India. J. Int Oral Health. (2010); 2 (4): 33-44.
[9] Stewart JF and Spencer AJ. Dental Satisfaction Survey 2002. AIHW cat. no. DEN 141. Adelaide: AIHW Dental Statistics and Research Unit 2005.
[10] Sowole A A. Patient satisfaction with care provided by a district dental clinic. Department of Community Oral Health, University of the Western Cape 2007.
[11] Hashim R. Patient satisfaction with dental services at Ajman University, United Arab Emirates. East Mediterr Health J.2005; 11(5-6): 913-21.
[12] Tamaki Y. correlation between pt satisfaction and dental clinic credibility in regular dental check- ups in Japan. Journal of oral science. 2005; 47(2): 97-103.
[13] Asghar S, Fatima F, Ali A, Amanat N. Assessment of patient's satisfaction about dental treatment/ facilities provided by bahria dental college hospital, Karachi. Pakistan Oral & Dental Journal.2013; 33(3): 533-38.
[14] Jaffry G, David M, Bruce B. Pt satisfaction in U. S army dental treatment facilities. Army medical department journal. 2006; 1: 10-15.
[15] Sur H, Hayran O, Yildirim C and et al. Patient Satisfaction in Dental Outpatient Clinics in Turkey. Croat Med J. 2004; 45(5): 651-654.
[16] Awliya WY. Patient satisfaction with the dental services provided by the Dental College of King Saud University. Saudi Dental Journal. 2003; 15 (1): 11-16.
[17] Boswell S. The patient's perspective. Tex Dent J. 1994; 111: 30-31.
[18] Butters J and Willis D. A comparison of patient satisfaction among current and former dental school patients. J Dent Educ. 2000; 64: 409-415.
[19] Lafont BE, Gardiner DM, Hochstedler. Patient satisfaction in a dental school. Eur J Dent Educ. 1999; 3: 109-16.
[20] Chu C and Lo E. Patient satisfaction with services provided by a University in Hong Kong. Int Dent J.1999; 49: 53-59.
[21] Newsome PR and Wright GH. A review of patient satisfaction: 1. Concepts of satisfaction. Br Dent J.1999; 186: 161-170.
[22] Skarel E, Berg E, Raadal M and et al. Factors related to satisfaction with dental care among 23 year olds in Norway. Community Dent Oral Epidemiol.2005; 33: 150-157.
[23] Gopalakrishna P and Munnaleneni V. Influencing satisfaction for dental services. J Health Care Mark.1993; 13(1): 16-22.
[24] Bamise CT, Bada TA, Bamise FO and et al. Dental Care Utilization and Satisfaction of Residential University Students. Libyan J Med. 2008; 3(3): 140–143.
[25] Handelman SL, Fan-Hsu J, Proskin HM. Patient satisfaction in four types of dental practice. J Am Dent Assoc.1990; 121: 624-30.
Cite This Article
  • APA Style

    Marwa B. Awad Allah, Maha S. Eltwansy, Dalia A El-Shafei. (2017). Patient Satisfaction at Dentist Clinic in Zagazig University Hospitals Egypt. World Journal of Public Health, 2(4-1), 1-6. https://doi.org/10.11648/j.wjph.s.2017020401.11

    Copy | Download

    ACS Style

    Marwa B. Awad Allah; Maha S. Eltwansy; Dalia A El-Shafei. Patient Satisfaction at Dentist Clinic in Zagazig University Hospitals Egypt. World J. Public Health 2017, 2(4-1), 1-6. doi: 10.11648/j.wjph.s.2017020401.11

    Copy | Download

    AMA Style

    Marwa B. Awad Allah, Maha S. Eltwansy, Dalia A El-Shafei. Patient Satisfaction at Dentist Clinic in Zagazig University Hospitals Egypt. World J Public Health. 2017;2(4-1):1-6. doi: 10.11648/j.wjph.s.2017020401.11

    Copy | Download

  • @article{10.11648/j.wjph.s.2017020401.11,
      author = {Marwa B. Awad Allah and Maha S. Eltwansy and Dalia A El-Shafei},
      title = {Patient Satisfaction at Dentist Clinic in Zagazig University Hospitals Egypt},
      journal = {World Journal of Public Health},
      volume = {2},
      number = {4-1},
      pages = {1-6},
      doi = {10.11648/j.wjph.s.2017020401.11},
      url = {https://doi.org/10.11648/j.wjph.s.2017020401.11},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.wjph.s.2017020401.11},
      abstract = {Introduction: patient satisfaction is how much the individual regards the health care service. Measuring patient satisfaction became a method for obtaining patients' views about their care and adopted widely as an outcome indicator of quality of health care. Objectives: to assess the patient satisfaction regarding the dental health care services and study any patterns of association of socio-demographic variables on the patient satisfaction level. Methods: Across-section study was carried out at dentist clinic in Zagazig University Hospital from June to August 2014. One hundred ninety eight (198) patients attending the dentist clinic at Zagazig University Hospital were included in the study. A questionnaire was used to determine patient satisfaction levels upon completion of treatment in the dental clinic. Results: about half of the patients were satisfied with ease of getting care and health care providers. Also, most of them were satisfied with all items of time, condition and treatment provided except time in waiting area and explained fees only 22% and 9.1% respectively were satisfied. Regarding the outcome 72.2% of patients had improved dental health. 56.1% of patients were satisfied of the service, 59.6% will recommend this service to others. More than 60 percent of patients predict expected improvement in service (60.1%). Statistical significant difference was observed between level of patient satisfaction and age and number of visits Conclusions: Overall patient satisfaction was good. Although there were some points in different areas had poor satisfaction level.},
     year = {2017}
    }
    

    Copy | Download

  • TY  - JOUR
    T1  - Patient Satisfaction at Dentist Clinic in Zagazig University Hospitals Egypt
    AU  - Marwa B. Awad Allah
    AU  - Maha S. Eltwansy
    AU  - Dalia A El-Shafei
    Y1  - 2017/04/27
    PY  - 2017
    N1  - https://doi.org/10.11648/j.wjph.s.2017020401.11
    DO  - 10.11648/j.wjph.s.2017020401.11
    T2  - World Journal of Public Health
    JF  - World Journal of Public Health
    JO  - World Journal of Public Health
    SP  - 1
    EP  - 6
    PB  - Science Publishing Group
    SN  - 2637-6059
    UR  - https://doi.org/10.11648/j.wjph.s.2017020401.11
    AB  - Introduction: patient satisfaction is how much the individual regards the health care service. Measuring patient satisfaction became a method for obtaining patients' views about their care and adopted widely as an outcome indicator of quality of health care. Objectives: to assess the patient satisfaction regarding the dental health care services and study any patterns of association of socio-demographic variables on the patient satisfaction level. Methods: Across-section study was carried out at dentist clinic in Zagazig University Hospital from June to August 2014. One hundred ninety eight (198) patients attending the dentist clinic at Zagazig University Hospital were included in the study. A questionnaire was used to determine patient satisfaction levels upon completion of treatment in the dental clinic. Results: about half of the patients were satisfied with ease of getting care and health care providers. Also, most of them were satisfied with all items of time, condition and treatment provided except time in waiting area and explained fees only 22% and 9.1% respectively were satisfied. Regarding the outcome 72.2% of patients had improved dental health. 56.1% of patients were satisfied of the service, 59.6% will recommend this service to others. More than 60 percent of patients predict expected improvement in service (60.1%). Statistical significant difference was observed between level of patient satisfaction and age and number of visits Conclusions: Overall patient satisfaction was good. Although there were some points in different areas had poor satisfaction level.
    VL  - 2
    IS  - 4-1
    ER  - 

    Copy | Download

Author Information
  • Department of Public Health and Preventive Medicine, Faculty of Medicine, Zagazig University, Zagazig, Egypt

  • Department of Public Health and Preventive Medicine, Faculty of Medicine, Zagazig University, Zagazig, Egypt

  • Department of Community, Environmental and Occupational Medicine, Faculty of Medicine, Zagazig University, Zagazig, Egypt

  • Sections