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Which Training Method is Appropriate: A Case of UK Insurance

Received: 12 April 2014     Accepted: 4 May 2014     Published: 20 May 2014
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Abstract

This research is set to evaluate the appropriateness of the training methods used at UKI (United Kingdom Insurance) based in Nottingham, UK. The use of questionnaire and a quantitative method of research were used to find out the appropriateness of the training method used at UKI with a sample size of 100 participants representing the population. There was literature on the evaluation of the choice of training method, the elements to be considered before selecting a training method and how the human sense (sight, hearing, smell, touch and feeling) assist in the understanding and retention of what is taught. The findings and data were analysed and concluded that the sense of sight and hearing assist in the understanding and retention of what is taught. And the most important elements to be considered before a training method is selected for UKI are the location of the training, the trainer, and the materials to be presented. Also the appropriate training method for UKI are computer based, role play, one on one instructions and the use of lectures.

Published in Psychology and Behavioral Sciences (Volume 3, Issue 3)
DOI 10.11648/j.pbs.20140303.11
Page(s) 85-92
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2014. Published by Science Publishing Group

Keywords

Training Methods, Call Centre, Human Sense

References
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Cite This Article
  • APA Style

    Dodor, Ann. (2014). Which Training Method is Appropriate: A Case of UK Insurance. Psychology and Behavioral Sciences, 3(3), 85-92. https://doi.org/10.11648/j.pbs.20140303.11

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    ACS Style

    Dodor; Ann. Which Training Method is Appropriate: A Case of UK Insurance. Psychol. Behav. Sci. 2014, 3(3), 85-92. doi: 10.11648/j.pbs.20140303.11

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    AMA Style

    Dodor, Ann. Which Training Method is Appropriate: A Case of UK Insurance. Psychol Behav Sci. 2014;3(3):85-92. doi: 10.11648/j.pbs.20140303.11

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  • @article{10.11648/j.pbs.20140303.11,
      author = {Dodor and Ann},
      title = {Which Training Method is Appropriate: A Case of UK Insurance},
      journal = {Psychology and Behavioral Sciences},
      volume = {3},
      number = {3},
      pages = {85-92},
      doi = {10.11648/j.pbs.20140303.11},
      url = {https://doi.org/10.11648/j.pbs.20140303.11},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.pbs.20140303.11},
      abstract = {This research is set to evaluate the appropriateness of the training methods used at UKI (United Kingdom Insurance) based in Nottingham, UK. The use of questionnaire and a quantitative method of research were used to find out the appropriateness of the training method used at UKI with a sample size of 100 participants representing the population. There was literature on the evaluation of the choice of training method, the elements to be considered before selecting a training method and how the human sense (sight, hearing, smell, touch and feeling) assist in the understanding and retention of what is taught. The findings and data were analysed and concluded that the sense of sight and hearing assist in the understanding and retention of what is taught. And the most important elements to be considered before a training method is selected for UKI are the location of the training, the trainer, and the materials to be presented. Also the appropriate training method for UKI are computer based, role play, one on one instructions and the use of lectures.},
     year = {2014}
    }
    

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    AB  - This research is set to evaluate the appropriateness of the training methods used at UKI (United Kingdom Insurance) based in Nottingham, UK. The use of questionnaire and a quantitative method of research were used to find out the appropriateness of the training method used at UKI with a sample size of 100 participants representing the population. There was literature on the evaluation of the choice of training method, the elements to be considered before selecting a training method and how the human sense (sight, hearing, smell, touch and feeling) assist in the understanding and retention of what is taught. The findings and data were analysed and concluded that the sense of sight and hearing assist in the understanding and retention of what is taught. And the most important elements to be considered before a training method is selected for UKI are the location of the training, the trainer, and the materials to be presented. Also the appropriate training method for UKI are computer based, role play, one on one instructions and the use of lectures.
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