Research Article | | Peer-Reviewed

Opinion Mining of Student Regarding Educational System Using Online Platform

Received: 27 January 2025     Accepted: 19 May 2025     Published: 4 August 2025
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Abstract

Covid-19 is new virus that is spreading rapidly in all over the world. It is a communicable disease. World Health Organization announced social distancing to control the spread of that virus. All institutions are closed in Pakistan. Education was also effecting with this shutdown. In the age of computing, social computing has emerged as a means of sharing knowledge, conveying ideas, and forming academic discussion groups, to name a few. Social websites or apps are also used for online study due to some critical situation as if nowadays we are facing many problems due to COVID-19. Due to the COVID-19 educational system is disturbed for that purpose we are introducing a different online platform for delivering knowledge and continue the educational system many data mining techniques are applied to social network data for online analysis due to a large number of users and widespread use. This paper describes a method for extracting and analyzing master’s student comments from the online survey that which platform is better for online study and also giving the opinion about most used platform. The proposed technique is implemented using different models or algorithms. By providing various proformas and analyzing vary- iOS student opinions, the said system may assist the administration in improving the learning environment.

Published in Machine Learning Research (Volume 10, Issue 2)
DOI 10.11648/j.mlr.20251002.11
Page(s) 91-109
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2025. Published by Science Publishing Group

Keywords

Social Computing, Opinion analysis, Educational System Online Platform

1. Introduction
For academic intervention, data mining is a powerful method. Educational Machine Learning is the term for research in the context of education. Educational Data Mining is concerned with the creation of new methods for discovering information from educational databases and applying it to educational decision-making.
It is important to obtain an education. No one should doubt its importance since it is a globally accepted phenomenon. It has an effect on people’s lives. A well- educated person can weather the challenges of life. People’s conduct is improved by education.
COVID-19’s global spread contributed in the cancellation of classes for over 850 million students around the world, undermining schools’ initial teaching plans in these countries and regions.
Soon later, many countries started to offer online teaching to students by:
1) Zoom.
2) Skype.
3) MS teams
4) YouTube
5) Google meeting
6) Teams
7) University LMS
8) Face Time etc.
On 14 March, the Ministry of Education of the People’s Republic of Pakistan an- announced that it will strongly believe in and promote information-based education and teaching, as well as expand the platform’s service ability to support online teaching, in order to encourage online education and restore normal teaching order. As a result of the epidemic’s spread, the online classroom has become a critical tool for staying up to date.
On the other hand, these online education outlets have problems like sys- tem interruptions and the inability to replay live broadcasts. It’s critical to deter- mine whether these network education systems can meet the needs of teachers and students, whether network teaching can effectively complete teaching assignments, and whether network education may become a successful form of special period education, and to make recommendations based on the results to aid the development of network eduction. Scholars from various countries are currently collaborating to develop an online education platform satisfaction assessment system that employs the analytic hierarchy method (AHP) and incorporates various models and techniques.
Wilbur , For example, he evaluated the online portion of a textured degree program for practitioners using a formal self-assessment and peer review using an instrument systematically designed according to Moore’s principles of transaction’s distance, and he discovered that tweaking a few course elements improved the layout, conversation, and autonomy of student learning.
A virtual reality tour-guiding network was created, and some students from a Pakistani technical university took part in the research . The results revealed their learning efficacy and acceptance of technology in the educational sys- tem.
This graph represents that how much the occurrence of online study in the next years with different platforms, which perform better.
Figure 1. Yearly chart of online platform.
Python is quickly becoming one of the most widely used programming languages in scientific computing. It is an appealing option for algorithmic creation and exploratory data analysis because of its high-level interactive design and maturing ecosystem of science libraries we are doing our research in Python using data mining, and then we will look at various algorithms. These algorithms can also predict which platform is the best and which platform is the most common.
The aim of this project is to present the best platform based on various algorithm researches that specifically describe the adoption of online platforms to solve problems related to acquiring information and completing or continuing their education. The research examines the most recent state-of-the-art research on pro- viding quality education across online platforms.
The classification of online platforms and the problems that these platforms cause are discussed in this paper to assist developers. We also use the algorithms to predict which platform will work best with the others. This classification can be used by developers to choose online platforms based on the setting and context of use. Lastly, research gaps have been identified for future researches.
1.1. Problem Statement
Due to COVID-19 Pandemic in Pakistan every university and collage in- traduces online classes platform, but they don’t know whether it is benefiting or not? were are the students having problems ? they don’t know.
1.2. Research Questions
1) What are the factors that affect the Students during online classes?
2) Which online factors are most convenient for students during online classes?
3) Which online platform is most suitable for online classes?
1.3. Aim and Objective
1) To identify the factors that affect student during online classes.
2) To identify online factors that are suitable for student online classes.
3) To recognize online platform for the better learning of students during online classes.
2. Literature Review
Opinions are a person’s opinions, perceptions, emotions, or feelings, and opinion analysis is a method of exploring and evaluating certain feelings about something (e.g. a product, organization, service, etc.) .
The study of sentiment/opinion analysis is, by the day, thanks to the increased use of social networking sites such as Facebook and Twitter, which enable people to freely express, and share their opinions with others on any subject. People usually express their opinions in a variety of ways. In certain cases, a term that is considered positive in one situation can be considered negative in another. .
Opinion mining (OM) is one such development in the field of text mining that can be used to assess the polarity of opinion from a large variety of unstructured text data datasets. Researchers have used this approach to identify opinions in a variety of applications, including e-commerce, movie reviews, and product reviews. .
The researcher in this report. The need of investigating the usability of educational software as a means of developing distance education stems from the modern Internet education market’s growth. This generally requires specific criteria for the accessibility of online courses.
We used the Predictive Content Analysis Method to study the current papers on the requirements for usability design. This approach also assisted in defining the educational platform’s actual usability requirements, as well as providing an inference about the need to consider the parameter motivated by the existence and successful use of portable devices.
We created a survey for teachers and students who use online courses to help explain the hypothesis. The survey results were analyzed in two ways: to obtain.
informative statistics of online course users and to investigate the relative value of assessing educational platform usability categories. This method of surveying allowed significant information about the preferences of online course users to be gathered, which should be taken into account during the course’s growth.
As a result of the findings, we believe it is worthwhile to include the criterion Responsiveness, which represents the usability of mobile devices for online education. As a result of the findings of study and surveys, we present the following order of usability requirements in descending order:
1) The quality of the data (IQ),
2) Navigation of the System (SN),
3) Learnability of the System (SL),
4) Adaptability (RS),
5) Assessment of Instruction (IA),
6) Interactivity of the System (SI).
Usability requirements will be the focus of future study. An examination of the educational online portal”Higher Education” Teacher of Mathematics at a Secondary School.
In this article author said This paper contains 250 student/member comments. Data was collected from the Facebook Academic community using the Facebook graph API and the Opinion Analysis App. to examine students’ optimistic, negative, and neutral attitudes toward an educational system, with the aim of enhancing the educational system’s learning experience. After the comments were extracted, the vocabulary of the comments was extracted. It is identified because Facebook users are not limited to posting. It was limited to English since it was only in one language. The comments were processed and classified using Bayesian classification. A probabilistic model is built based on the opinion/sentiment ratings. A total of 250 comments were collected from 55 MS students. via a Facebook group Text data as well as images can be found in comments. The students/members of the group’s emoticons have It has been examined Based on the sentiment classification ranking, We discovered 56 percent positive, 32 percent neutral, and 12 percent negative. posts demonstrating the educational system’s need improvements to the syllabus, labs, teaching methods, and so on environment effective learning.
This research study can be expanded in the future by classifying/analyzing the text/comments at various levels, such as There are two levels of comparison:
1) document level
2) comparative level
Furthermore, classification can be done on a variety of languages, including Sindhi, Urdu, and English. Urdu, Arabic, and other languages Furthermore, this research study has the potential to be performed in a variety of ways on Facebook groups and pages for other reasons, such as marketing or business.
In this study Online conferences have become not only one of the most prominent communication tools in e-learning environments, but also one of the most important aspects of the learning process, especially in distance learning, since they can motivate students to work together to achieve a common goal. The aim of this analysis is to examine data on postgraduate students’ involvement in their course’s online forum at the Hellenic Open University. Text mining techniques are used to analyze the content of the messages written, while social network analysis techniques are used to analyses the network in which the students communicate.
Furthermore, the same dataset is used for sentiment analysis and opinion mining. Our goal is to investigate students’ attitudes toward the course and its features, model their sentiment behavior over time, and determine whether or not this influenced their overall results. The combined knowledge gained from the proposed factors will provide tutors with useful and practical information about the structure and content of students’ data packets, patterns of interaction among them, and the trend of sentiment polarity during the course, allowing them to improve the educational process.
In the age of With the advent of digitalization, a massive amount of sentiment on university-related topics is expressed on a daily basis through social media platforms. Postings from students and instructors, in particular, can be a useful resource for evaluating universities. As one of the most common microblogging sites, Twitter provides a wealth of data for opinion mining. This fact has prompted researchers to look for ways to explore Twitter for knowledge in the sense of universities. This paper examines the use of social media sentiment analysis as a supplement to traditional university evaluation methods. The derived data can be used to back up university rankings that have been criticized for not calculating key indicators. To evaluate opinions posted on Twitter, this paper uses sentiment analysis techniques. Initially, tweets related to selected German universities were gathered for this reason. Second, the tweets were divided into “Positive” and “Not Positive” categories based on their sentiment. Finally, the findings were reviewed to include insight on communicative issues at the university. This paper provides a forecast for future research in the form of an automated study of social media content to aid university assessment.
First, the related data of students’ landing behavior and resources explored behavior are collected and pretreated using the log data produced in the “Engineering Mechanics Experiment” Autonomous Learning Platform built and developed by our institution. The features of the students’ study behavior are then analyzed, and the decision tree algorithm acquires the factors that influence the students’ log in and resource exploration behavior based on the analysis. Ac- cording to the findings, educators may tweak and refine teaching methods, improve the teaching process and curriculum creation, and then organize teaching content and create teaching modes based on student educational outcomes.
The aim of this research project is to create a Student Opinion Scale for Moodle LMS (Learning Management System) in an Educational Online Learning Environment. A scale form with 34 items was developed for this purpose, and it was then administered to 280 first-year students from different divisions of the Near East University Health Services Vocational High School. The validity of the scale was determined using rotated principal component analysis. The data was analyzed with the SPSS 23.0 software package, and the findings are presented as an integer average and standard deviation. In this sense, it was discovered that the scale’s related elements are organized into six dimensions, which the researchers have labelled as:
1) Proficiency and Motivation
2) Content
3) Feedback
4) Usability
5) Effectiveness
6) Educational Features
Furthermore, Cronbach’s alpha calculates a reliability coefficient of .94 for the developed scale. According to the study’s overall findings, student perceptions of Moodle LMS in an Educational Online Learning Environment are favourable.
In this paper , The creation of an opinion mining module is presented. The module’s implementation included developing an emotion-tagged dataset of opinions; implementing an opinion mining module that processes sentences about computer programming, predicting or recognizing their polarity (positive/negative) and type of emotion (frustrated, bored, excited, engagement, and neutral); and implementing an opinion mining module that processes sentences about computer programming, predicting or recognising their polarity (positive/negative) and type of emotion (frustrated, bored, excited, engagement, and neutral). We looked at the corpus, text polarity precision, and emotion recognition. The results in terms of polarity are positive (88.26 per), but the results in terms of emotion detection are still poor (60.0 per). A limited (7,777 records) and unbalanced corpus are two factors that are likely to explain these results.
During the COVID-19 pandemic, social education has moved from face-to-face to online in order to prevent massive crowds and stop the virus from spreading. To investigate the effect of the virus on the user interface and to learn more about the needs of the users. By integrating emotional analysis, hot mining technology, and applicable literature, this paper creates a fair assessment index framework based on user feedback of seven major online education platforms before and after the outbreak of COVID-19. Simultaneously, the variance coefficient approach is used to weight each index using the difference in index values. In addition, this paper uses a systematic assessment approach to examine user experience before and after the outbreak of COVID-19, and to determine if users’ concerns about the online education platform have changed. This paper examines the supporting abilities and response levels of online education platforms during COVID-19 in terms of access speed, reliability, timely delivery technology of video content, course management, communication and interaction, and learning and technical support, and proposes corresponding steps to enhance how these platforms work.
When the As the world continues to be affected by the COVID-19 pandemic, many schools have moved their instruction from physical classrooms to on- line platforms. It is critical for schools and online learning platforms to examine feedback in order to gain useful insights into the online teaching process, so that both platforms and teachers can learn which aspects they can develop in order to improve teaching performance.
2.1. Theoretical Framework
Constructivist theory and teaching paradigms are congruent with the literature analyzed, as well as the issues and potential solutions that address student impressions of online courses. Identified 16 constructivism features, three of which are highlighted in this research study:
1) Guides, monitors, mentors, tutors, and facilitators are all roles that teachers play.
2) Student major issue, relatively high reasoning abilities, and deep comprehension are emphasized.
3) Individual contexts, social negotiation, teamwork, and practice all play a role in learning.
In e-learning environments, adapted characteristics into an advanced model of constructivism. The three components that have been determined are:
Collaboration, teamwork, various interpretations of concepts, and social negotiations are all part of the design of learning activities.
1) Mentoring, acknowledging, giving input, and evaluating student learning are all roles that instructors play.
2) Learning assessment may be done by the mentor, in conjunction with the student alternatively, the student himself.
Educational technologies are frequently utilized to simplify the learning process by creating a conducive learning environment and assessing student progress. . As a result, a constructivist approach to online education will promote more creativity in the classroom while avoiding the use of technology to measure student success. (For example, presenting knowledge and providing drills and practise). Technology is more useful in theory when students use it to identify a problem and then use the appropriate tools to help them understand it.
Teamwork (amongst teachers and students, as well as between students and other students), online content methods, and educational methodology frameworks are three areas that need particular attention and are discussed in this report are based on these distinctive nature of online courses and e-learning environments, as well as constructivist theory components .
2.2. Research and Evaluation
2.2.1. Student Motivations
Several studies have been conducted to better understand the factors that contribute to students’ performance in online/hybrid learning. Students’ expectations of a rigorous curriculum, according to Duncan, Range, and , provide inspiration for performance. A comprehensive curriculum is one in which the goals and learning objectives are clearly described. Literature also suggests that an educator should explore approaches other than those already in use used in traditional settings to encourage students to participate in online learning . This study discovered that students are dissatisfied when a course is poorly designed and they spend too much time hunting for information. Students become demotivated and confused about course objectives when expectations are unclear or learning goals are changed regularly during class. . The prerequisites for good online learning, according to this study, are course clarification and organization.
According to the research, students’ interest in class improves when they have the ability to interact with their classmates as well as the instructor, and they have access to 19 various points of view. . Instructors must regularly engage and interact with students, which necessitates being approachable and earning students’ trust and confidence . Students become more inspired when they can develop relative awareness and demonstrate learning. Easy organization, connectivity, and engagement improve students’ motivation for online learning.
2.2.2. Communication
Any educational activity needs effective communication. To succeed in an academic course, students must cooperate with their teacher and peers
The absence of a physical environment that would necessarily facilitate inter- action is one of the key and intrinsic characteristics of an online course . Students in an online course have a unique opportunity to form groups in which they can ask questions, challenge one another, and learn new things, all of which are critical components of a constructivist approach. . As a result, it is the responsibility of the course designer to choose the interactive resources that can be used in an online course for communication. The problems of deciding and organizing the interact portion of an online course, as well as potential solutions, are discussed in this section of the literature review.
Communication may be asynchronous or synchronous. Synchronous com- medication, as in a traditional face-to-face classroom, refers to communication that takes place in real time. Videoconferencing or virtual sessions would be needed to achieve similar 20 contact in an online course. A software like Blackboard is an ex- ample of one that allows for synchronous communication. There is a temporal gap between information flow and getting responses from others, even if asynchronous contact happens. A relationship between a teacher and his or her students Examples of asynchronous behavior Email and message boards are two popular communicate- ton options. Students will share ideas with other students and with the teacher in both synchronous and asynchronous practices, which is why a greater understanding of the obstacles to communication and cooperation that students face is critical.
Consider communication and collaboration to be the most critical and troublesome aspects of effective online learning . Because of the com- laxities, some researchers focus solely on synchronous tools , while others focus solely on asynchronous tools , and there is a shortage of research on the effects of combining tool.
2.2.3. Synchronous Communication
Voice, videos, messaging app, smart boards, screen sharing, immediate voting, symbols, and conference room, to mention a few capabilities, allow students and instructors to engage in real time in an online environment. However, there are no recommendations for using the full range of educational tool functions to make a virtual class more engaging. When provided access to synchronous communication resources that can be used for a number of purposes. When it comes to functions, students have a proclivity to take advantage of the variety of options available, and when it comes to technical issues, students have a proclivity to When issues arise, they can quickly exceed what a teacher can handle. Problem-solve . In reality, relying on too many technological features can backfire. Causes a teacher to be overworked . Instructors profit by deciding which technological features are most useful to students and their learning, rather than offering too many choices.
In addition to words and other traditional teaching tools like demos, screen sharing, and interactive presentations, students and teachers can communicate via videoconferencing utilizing nonverbally symbols including nonverbal and verbal com- medication cues. . However, due to the possibility of students being distracted or confused in a simulated setting, caution should be exercised . Students are familiar with on-demand video and immersive video games, but they are not familiar with organized synchronous learning environments Addresses a variety of problems that occur when students use technology in a passive manner, such as failing to download material and failing to learn how to use apps before class. Instructor intervention is required to provide technical assistance to students or to point them in the correct place for assistance. Knowing what to do if voice or visual isn’t working fine benefits both teachers and students .
2.2.4. Asynchronous Communication
A variety of cognitive and social practices have been related to participation in online message boards, wikis, journals, and blogs . As a result, asynchronous communication tools are used in the majority of online courses. According to , substantive discussion board involvement necessitates the following four characteristics:
1) Analyze in terms of understanding;
2) Analyze in terms of the methods;
3) Analyze in terms of learning;
4) Analyze in addition to creating.
As a result, students should be able to add a variety of viewpoints and ideas in an online environment and receive feedback. Asynchronous communication is used to encourage social participation and to make sharing and disseminating information and skills within a student group easier. As a result, one goal of online teaching is to create online groups where students can work together to attain common academic objectives and finish school work. .
With regard to posts, articulation, and overall classroom communication, certain kids require more assistance. “Everyone spoke about their own experiences and feelings, and I didn’t know who to listen to without the teacher’s comments,” a student in analysis said. ” If there is a class discussion, the teacher must participate; otherwise, the platform will appear disorganized. “The immediacy of action and engagement of the teacher in the online learning room informs pedagogical practice, boosting collaboration in multiple ways,” writes the author. . In order to inspire and enable students to continue participating in discussion boards, instructors can participate in 24 of them.
To keep students involved and inspired when working with others, a variety of resources are needed. When it comes to calculating collective instrument commitment, one method can be too restrictive . Instead of shared learning with other students, the majority of students use social networking skills for entertainment or consumption . Instructors can respond by allowing students to practise editing, publishing, and uploading content via any communication platform by offering a space and activities .
In comparison to synchronous communication tools, asynchronous communication tools are far more common in the literature. Regardless of the communication framework, students’ technological and personal restrictions, as well as a basic lack of enthusiasm.
2.2.5. Content Delivery
“Becoming an open dialogue or collaboration forum is not appropriate for every situation” . Instruction, as well as other tools and instructions, can be provided in a variety of ways in virtual worlds. Content can be distributed in a number of ways thanks to online innovations. The degree to which both can be used depends on the medium used, whether it’s a learning management system or a website.
Table 1. Comparison table of different models on Student opinion.

Year

Models

Best

Accuracy

Data set

Ref

2023

KNN, RF, Multinomial NB

Multinomial, NB

79 per

from overall world students opinion

2023

SVM. DF, RF,

SVM

99 per

from different uni-versity opinions

2021

SVM, NB

NB

91 per

Benchmark dataset and Academic domain data

2019

NB, RF, Lin-ear SVC

NB

83 per

student feed backs

2020

NB, SVM, RF, LR

NB

93 per

From students opinion

Broadcasting technologies (podcasts and screen casts) seem to be suitable for creating successful learning environments. There is no conclusive answer as to which combination of content delivery strategies benefits pupils the most. Experts advocate for combining technology and teaching strategies to motivate students to understand advocate for using a variety of content delivery approaches to meet student needs and make it easier to implement various learning strategies.
2.2.6. Role of the Instructor
Warden discovered that when the instructor has full control over the environment, learning is most successful . By offering education and guidance on how to use computer correctly, this control helps students avoid many of the basic problems that come with online courses. Warden also found out that students still have a lot of opportunities to develop their learning in these structured environments, and that as their technical skills grow, they will be able to explore more student-centered control situations. In the end, the most critical element in the success of an online course is the instructor .
Creating instructions and directions does not inhibit student creativity or learning because it assists students in navigating the course and provides them with important explanations concerning course papers, assignments, and course content goals. Students will have a strong basis on which to construct their own learning and creativity by creating a well-defined learning area. A teacher must first present the boundaries and restrictions in order to better allow student performance.
Table 2. Comparison table of different models on Student opinion.

Year

Models

Best

Accuracy

Data set

Ref

2018

SMO, RF, SNM

SMO

81 per

from different universities students opinion

2017

SVM Radial, SVM Linear, SVM poly

SVM Linear

0.8 per

1040 students opinion in Span- ish

2016

SVM

SVM

Different accuracy in different laptops

From different re- viewers

2015

NB, lexicn based, lexi-con pooled

NB

79 per

From 3 different data set

2015

POS, AoMR 1

POS

72 per

from different uni and colg students opinion

3. Methodology
3.1. Existing Methodology
In this paper, we discuss the current framework for extracting data from Facebook, processing it, and categorising it as positive, negative, or neutral opinion. The Framework is divided into eight steps, as shown in fig. which are:
1) Facebook App
2) Facebook Comments Extraction
3) Data Collection
4) Language Detection
5) Text Processing
6) Feature Extraction
7) Classification
8) Opinion Analysis
After all of these process we were find some results. Now we will refine the research with conducting the data from the online google form in Pakistan. And apply the NLP and some models and then we will tell that how much students are happy and how much are not.
3.2. Purposed Methodology
In recent studies, machine learning has proven to be extremely useful in offering better solutions and data prediction in less time. We can make predictions based on historical data thanks to machine learning. Machine learning is another term for it (ML) enhancing our ability to use forecasts. We will describe the pro- posed architecture in this section. We defined our work’s literature in the previous section, then created a comparison table of previous work and developed an existing architecture. The following is how we split the proposed architecture:
1) Data Definition
2) New Variable
3) Proposed Techniques High Level Architecture
4) Proposed Methodology Detailed Description
3.3. Data Collection
The data for this thesis was gathered from Pakistani students using an online Google form. The purpose of the study was explained in the email to the student recipients, which also included an informed consent statement. The authorization form also contained the the name of the researcher and contact details for the researcher’s counsellor. Students may use this information to contact either the researcher or the researcher’s academic advisor if they had any questions or concerns regarding the survey. The declaration also emphasizes that participation in the study is voluntary. When survey participants started a survey, they were told that they could stop at any time and that there would be no consequences if they did. The researcher will not be gathering or receiving any identifying in-formation, according to the email address. The university’s Statistical Consulting Center was in charge of this account.
Figure 2. Existing methodology.
Figure 3. Purposed methodology.
4. Results
4.1. Data Analysis
The research question did not differentiate between the four classes because it was designed to measure student barriers to virtual classrooms irrespective of whether they were able or planning to take an online study in the future. The aim of this question will be to identify any potential limitations that almost all students could face when deciding whether to take an online course. A research Question All of the respondents who would not have been able to choose whether to take an online course must be considered. In improving the 34 validity of the data for the first research question, response frequencies were calculated and evaluated.
The research question seeks to determine whether there is a substantial gap between students who choose or plan to take an online course in the future and those who do not. A statistical comparison was made using several Mann-Whitney U Tests. This approach was chosen because it allows for comparisons between groups of various sizes. This approach was used to examine the variations between students who preferred traditional environments and students who chose to take an online class. Data analysis have some steps:
1) Collect data
2) Source (Google form)
3) Prepossessing the data
4) Applying NLP
5) Then splitting the data (testing and training)
6) Applying Models
7) And then predict the values
4.1.1. Original Data
First we visualize the data which we collected. From the source of Google online form. In which students give their opinions about the online study from different platform.
Figure 4. Original data set.
4.1.2. Prepossessing the Data
Figure 5. Prepossessing the data set.
We display all of those things which we doing on my project. First step is conducting the data from students. Then we have to preprocess our data because some students missing the questions and some are not correctly giving authentic answer of the question. That is why we preprocess the data into integer values from text and overcome the missing values.
4.1.3. Opinion Analysis
Now we are going to show the graphical representation of the Students opinions.
Figure 6. Opinion analysis of students for conducting online classes.
Table 3. Opinion Analysis.

Opinion

Comments

Positive

Good, Appraisal, Initiative, well, Appear, Nice, Enjoyment, Learn

Negative

Hard, Remove, Go, Cheap, Bycot,

Neutral

Class, Online, Platform, Student, Mean, Govt, Provide, Packages

4.1.4. Description of Data Set
Figure 7. Description of data set.
4.1.5. Questions of Data Set
Figure 8. Questions which we taking the answers from the students.
4.2. Graphical Representation
Now we are going to show the graphical representation of some of the basic question which we are taking the answer of our questions. in question 1 we are show that how much males and females are involve in our survey.
Figure 9. Gender contribution.
4.2.1. First Language of Students
In this question we want to ask that the student belong from which language.
Figure 10. First language of students.
4.2.2. Students Belong from University or College
In this question we want to ask that the student belong from which University.
4.2.3. Platform We Are Used
In this question, we want to ask that the student used which platform for online study.
Figure 11. Students belong from university or college.
Figure 12. Which platform we used.
4.2.4. Facing Electricity Problem
In this question, we want to ask that the student used which kind of problems students facing for taking the online class.
Figure 13. Facing electricity problem.
4.2.5. Facing Internet Problem
In this question, we want to ask that the student used which kind of problems students facing for taking the online class.
Figure 14. Facing internet problem.
4.2.6. Facing Voice Problem at Home
In this question we want to ask that the student facing voice prob for taking the online class.
Figure 15. Facing voice problem at home.
4.2.7. Student Satisfaction to Their Tutor
In this question we want to ask that the student satisfying of their tutor for taking the online class.
Figure 16. Students satisfy of their tutor in online class.
4.2.8. Students Assignment
In this question, we want to ask that the student are able to manage the assignments and listening the lecture carefully in online class.
Figure 17. Students manage their assignment.
4.2.9. Video Quality
In this question, we want to ask that the student are able to watch the slides videos or any kind of video lecture online class.
Figure 18. Video quality.
4.2.10. Online Class Saving Your Time
In a question we want to ask that the student are able to tell, that online class are saving our time or not.
Figure 19. Online class saving your time.
4.2.11. Preferring Online Class
In a question we want to ask that the student are able to tell, that online class are beneficial for them or not.
Figure 20. Preferring online class.
4.3. Models
We are using two models in which we will compare that which models are giving us the better accuracy.
4.3.1. SVM
Multiple classification problems, a support vector machine (SVM) is a supervised machine learning model that uses classification algorithms. SVM models will categories new text after being given sets of labelled training data for each group. Therefore, you are attempting to solve a text classification problem.
Figure 21. Preferring online class.
4.3.2. Random Forest
Random forests, also known as random decision forests, are an ensemble learning method for classification, regression, and other tasks that works by training a large number of decision trees and then outputting the class that is the mode of the classes (classification) or the mean/average prediction (regression) of the individual trees.
Figure 22. Preferring online class.
We are showing the comparison of RF and SVM by this table.
Table 4. Our models predictions.

Sr. no

Models

Accuracy

1

SVM

0.8

2

RF

0.6

5. Conclusion
The aim of this research is to look at the challenges that students face while taking online classes. We are summarizing a big problem and then posing some signify- can’t questions. Taking a survey from Pakistani students using a Google form Collabo- ration and engagement are significant obstacles to taking an online class because of this. Students tend to communicate with an instructor through asynchronous communication tools for course topics involving collaboration among students in a small group to complete an assignment, discussion of course content, and communication with an instructor (e.g., email, text messages, and discussion board).
Significant discrepancies were found when students who had not even taken an online class but wanted to do so were compared to students who did not want to take one. Learners who want to join courses online are more enthusiastic about engaging with a teacher over the internet than students who want to take face-to-face classes. Online students are more likely to use social media.
A new variable was developed using an existing variable to get a more accurate predicted value. We use Natural Language Processing (NLP) to predict various points of view and help us refine the framework. We used various models (SVM AND RF) to predict and determine which model is most efficient in analyzing the data sets. Then we also conclude that SVM give the best accuracy as compared to random forest. The authenticity of online study was determined through models using various techniques. For future jobs, social media data and all schools and colleges’ data or survey can be combined with this data to predict current time. Financial news may also be taken into account for additional criteria in order to predict better outcomes.
Abbreviations

SVM

Support Vector Machine

RF

Randon Forest

NLP

Natural Language Processing

Conflicts of Interest
The authors declare no conflicts of interest.
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Cite This Article
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    Irfan, M., Bibi, K., Aslam, A., Bibi, S., Khan, A. (2025). Opinion Mining of Student Regarding Educational System Using Online Platform. Machine Learning Research, 10(2), 91-109. https://doi.org/10.11648/j.mlr.20251002.11

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    Irfan, M.; Bibi, K.; Aslam, A.; Bibi, S.; Khan, A. Opinion Mining of Student Regarding Educational System Using Online Platform. Mach. Learn. Res. 2025, 10(2), 91-109. doi: 10.11648/j.mlr.20251002.11

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    AMA Style

    Irfan M, Bibi K, Aslam A, Bibi S, Khan A. Opinion Mining of Student Regarding Educational System Using Online Platform. Mach Learn Res. 2025;10(2):91-109. doi: 10.11648/j.mlr.20251002.11

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  • @article{10.11648/j.mlr.20251002.11,
      author = {Muhammad Irfan and Khadija Bibi and Adeeba Aslam and Saima Bibi and Anwar Khan},
      title = {Opinion Mining of Student Regarding Educational System Using Online Platform
    },
      journal = {Machine Learning Research},
      volume = {10},
      number = {2},
      pages = {91-109},
      doi = {10.11648/j.mlr.20251002.11},
      url = {https://doi.org/10.11648/j.mlr.20251002.11},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.mlr.20251002.11},
      abstract = {Covid-19 is new virus that is spreading rapidly in all over the world. It is a communicable disease. World Health Organization announced social distancing to control the spread of that virus. All institutions are closed in Pakistan. Education was also effecting with this shutdown. In the age of computing, social computing has emerged as a means of sharing knowledge, conveying ideas, and forming academic discussion groups, to name a few. Social websites or apps are also used for online study due to some critical situation as if nowadays we are facing many problems due to COVID-19. Due to the COVID-19 educational system is disturbed for that purpose we are introducing a different online platform for delivering knowledge and continue the educational system many data mining techniques are applied to social network data for online analysis due to a large number of users and widespread use. This paper describes a method for extracting and analyzing master’s student comments from the online survey that which platform is better for online study and also giving the opinion about most used platform. The proposed technique is implemented using different models or algorithms. By providing various proformas and analyzing vary- iOS student opinions, the said system may assist the administration in improving the learning environment.},
     year = {2025}
    }
    

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  • TY  - JOUR
    T1  - Opinion Mining of Student Regarding Educational System Using Online Platform
    
    AU  - Muhammad Irfan
    AU  - Khadija Bibi
    AU  - Adeeba Aslam
    AU  - Saima Bibi
    AU  - Anwar Khan
    Y1  - 2025/08/04
    PY  - 2025
    N1  - https://doi.org/10.11648/j.mlr.20251002.11
    DO  - 10.11648/j.mlr.20251002.11
    T2  - Machine Learning Research
    JF  - Machine Learning Research
    JO  - Machine Learning Research
    SP  - 91
    EP  - 109
    PB  - Science Publishing Group
    SN  - 2637-5680
    UR  - https://doi.org/10.11648/j.mlr.20251002.11
    AB  - Covid-19 is new virus that is spreading rapidly in all over the world. It is a communicable disease. World Health Organization announced social distancing to control the spread of that virus. All institutions are closed in Pakistan. Education was also effecting with this shutdown. In the age of computing, social computing has emerged as a means of sharing knowledge, conveying ideas, and forming academic discussion groups, to name a few. Social websites or apps are also used for online study due to some critical situation as if nowadays we are facing many problems due to COVID-19. Due to the COVID-19 educational system is disturbed for that purpose we are introducing a different online platform for delivering knowledge and continue the educational system many data mining techniques are applied to social network data for online analysis due to a large number of users and widespread use. This paper describes a method for extracting and analyzing master’s student comments from the online survey that which platform is better for online study and also giving the opinion about most used platform. The proposed technique is implemented using different models or algorithms. By providing various proformas and analyzing vary- iOS student opinions, the said system may assist the administration in improving the learning environment.
    VL  - 10
    IS  - 2
    ER  - 

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Author Information
  • Department of Computer Science, University of Lahore Sargodha Campus, Sargodha, Pakistan

  • Department of Computer Science, Comsat University of Islamabad Wah Campus, Wah Cantonment, Pakistan

  • Department of Computer Science, University of Lahore Sargodha Campus, Sargodha, Pakistan

  • Department of Computer Science, University of Lahore Sargodha Campus, Sargodha, Pakistan

  • Department of Computer Science, University of Lahore Sargodha Campus, Sargodha, Pakistan

  • Abstract
  • Keywords
  • Document Sections

    1. 1. Introduction
    2. 2. Literature Review
    3. 3. Methodology
    4. 4. Results
    5. 5. Conclusion
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  • Abbreviations
  • Conflicts of Interest
  • References
  • Cite This Article
  • Author Information