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Evaluating Performance in the Hotel Industry: An Empirical Analysis of Piedmont

Received: 15 December 2014     Accepted: 16 December 2014     Published: 27 December 2014
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Abstract

The hotel industry is a key sector in the tourism industry because it is essential for the supplying of all other tourism services and it is the first service demanded by tourists who reach the destination. To assess hotel’s performance appears a hard task, because of the presence of many factors to consider, economic but also less tangible. The aim of the research is to verify the correlation between performance and its determinants in the context of the Piedmont hotel industry, through valuating a sample of 112 hotels of Piedmont. More in particular, the study in vestigates whether variables as stars rating, dimension and added services provided are correlated to performance, measured by Rev Par (revenue per available room), a performance metric typical of the hotel industry. To reach these goals, the research starts with a literature review, on hotel industry in general and on performance evaluation methods more used in hotel industry. Subsequently, it will be explained the methodology and the assumptions. Finally, it will be provided results discussed on a managerial perspective, useless for management to improve quality and performance.

Published in Journal of Investment and Management (Volume 4, Issue 1-1)

This article belongs to the Special Issue Attractiveness and Governance of Tourist Destinations

DOI 10.11648/j.jim.s.2015040101.13
Page(s) 17-22
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2014. Published by Science Publishing Group

Keywords

Tourism, Hotels, Performance, Strategy, Piedmont

References
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Cite This Article
  • APA Style

    Gabriele Santoro. (2014). Evaluating Performance in the Hotel Industry: An Empirical Analysis of Piedmont. Journal of Investment and Management, 4(1-1), 17-22. https://doi.org/10.11648/j.jim.s.2015040101.13

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    ACS Style

    Gabriele Santoro. Evaluating Performance in the Hotel Industry: An Empirical Analysis of Piedmont. J. Invest. Manag. 2014, 4(1-1), 17-22. doi: 10.11648/j.jim.s.2015040101.13

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    AMA Style

    Gabriele Santoro. Evaluating Performance in the Hotel Industry: An Empirical Analysis of Piedmont. J Invest Manag. 2014;4(1-1):17-22. doi: 10.11648/j.jim.s.2015040101.13

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  • @article{10.11648/j.jim.s.2015040101.13,
      author = {Gabriele Santoro},
      title = {Evaluating Performance in the Hotel Industry: An Empirical Analysis of Piedmont},
      journal = {Journal of Investment and Management},
      volume = {4},
      number = {1-1},
      pages = {17-22},
      doi = {10.11648/j.jim.s.2015040101.13},
      url = {https://doi.org/10.11648/j.jim.s.2015040101.13},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jim.s.2015040101.13},
      abstract = {The hotel industry is a key sector in the tourism industry because it is essential for the supplying of all other tourism services and it is the first service demanded by tourists who reach the destination. To assess hotel’s performance appears a hard task, because of the presence of many factors to consider, economic but also less tangible. The aim of the research is to verify the correlation between performance and its determinants in the context of the Piedmont hotel industry, through valuating a sample of 112 hotels of Piedmont. More in particular, the study in vestigates whether variables as stars rating, dimension and added services provided are correlated to performance, measured by Rev Par (revenue per available room), a performance metric typical of the hotel industry. To reach these goals, the research starts with a literature review, on hotel industry in general and on performance evaluation methods more used in hotel industry. Subsequently, it will be explained the methodology and the assumptions. Finally, it will be provided results discussed on a managerial perspective, useless for management to improve quality and performance.},
     year = {2014}
    }
    

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  • TY  - JOUR
    T1  - Evaluating Performance in the Hotel Industry: An Empirical Analysis of Piedmont
    AU  - Gabriele Santoro
    Y1  - 2014/12/27
    PY  - 2014
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    T2  - Journal of Investment and Management
    JF  - Journal of Investment and Management
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    PB  - Science Publishing Group
    SN  - 2328-7721
    UR  - https://doi.org/10.11648/j.jim.s.2015040101.13
    AB  - The hotel industry is a key sector in the tourism industry because it is essential for the supplying of all other tourism services and it is the first service demanded by tourists who reach the destination. To assess hotel’s performance appears a hard task, because of the presence of many factors to consider, economic but also less tangible. The aim of the research is to verify the correlation between performance and its determinants in the context of the Piedmont hotel industry, through valuating a sample of 112 hotels of Piedmont. More in particular, the study in vestigates whether variables as stars rating, dimension and added services provided are correlated to performance, measured by Rev Par (revenue per available room), a performance metric typical of the hotel industry. To reach these goals, the research starts with a literature review, on hotel industry in general and on performance evaluation methods more used in hotel industry. Subsequently, it will be explained the methodology and the assumptions. Finally, it will be provided results discussed on a managerial perspective, useless for management to improve quality and performance.
    VL  - 4
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Author Information
  • Department of Management, University of Turin, Turin, Italy

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