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An Evaluation of Implementation of Quality Management System ISO 9001:2008 on Contractor for Six Senses Uluwatu Villa Resort Bali Project

Received: 22 February 2018     Accepted: 8 March 2018     Published: 8 April 2018
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Abstract

The project quality management system is a necessary process to ensure that the project would be executed has guaranteed quality system according to expectations and needs. An evaluation of quality management systems of ISO 9001:2008 series studied on contractor in Indonesia. As case study on PT Hutama Karya contractor for Six Senses Uluwatu Villa Resort Bali project. The execution was achieved by using a research instrument in the form of a checklist. A factor that becomes an obstacle in the implementation was obtained through observation, interview and verify documents of related staff. Assessment of the implementation of ISO 9001:2008 are clause 4, clause 5, clause 6, clause 7, and clause 8 is obtained by qualitative descriptive statistical analysis method, using audit score methods developed with rating measurement scale. Data analysis results can be categorized as very good with the percentage of 93.13%. The implementation level of the 4th clause, quality management system of 90.00% included in the category is very good. The implementation level of the 6th clause, management of resources of 91.76% is included in the very good category. The implementation level of the 7th clause, product realization of 93.33% is included in the very good category. The implementation level of the 8th clause i.g. measurement, analysis and improvement of 94.00% is categorized as very good. The 5th clause becomes the element that gets the highest score with the percentage of 96.25%. The 4th clause becomes the element with the lowest value with a percentage of 90.00%. Implementation has not reached 100% due to labor factor. Labor factor results in the emergence of another constraint factor such as documentation.

Published in International Journal of Engineering Management (Volume 2, Issue 1)
DOI 10.11648/j.ijem.20180201.12
Page(s) 8-14
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2018. Published by Science Publishing Group

Keywords

Evaluation, Implementation, ISO 9001:2008, Obstacles, Contractor, Villa Project

References
[1] Anonimus. 2008. Sistem Manajemen Mutu – Persyaratan SNI ISO 9001: 2008. Badan Standarisasi Nasional.
[2] Gaspersz, V. 2006. ISO 9001:2000 and Continual Quality Improvement, Jakarta: PT. Gramedia Pustaka Utama.
[3] Mulia, T. G. M. 2011. Implementasi Sistem Manajemen Mutu ISO 9001:2008 pada Perusahaan Jasa Konstruksi. (Tugas Akhir yang tidak dipublikasikan, Jurusan Teknik Sipil Fakultas Teknik Universitas Atma Jaya Yogyakarta 2011).
[4] Pamulu, M. S. 2005. Studi Implementasi ISO 9000: 2000 pada Perusahaan Konstruksi di Makassar, Jurnal Teknik Sipil. Vol. 12, No. 3 Juli 2005.
[5] Putra, I. G. N. N. A. 2015. Implementasi Sistem Manajemen Mutu ISO 9001:2008 PT Waskita Karya pada Proyek Pembangunan Gedung Blok E RSUD Kabupaten Badung. (Tugas Akhir yang tidak dipublikasikan, Jurusan Teknik Sipil Fakultas Teknik Universitas Udayana 2015).
[6] Suardi, R. 2003. Sistem Manajemen Mutu ISO 9000:2000, PPM, Jakarta.
[7] Sugiyono, 2009. Metode Penelitian Kuantitatif, Kualitatif, dan R&D, Bandung: Alfabeta
[8] Pangemanan, D.G.G., Tarore, H.2013. Faktor-Faktor Yang Mempengaruhi Efektifitas Penerapan Manjemen Mutu ISO 9001:2008 Pada Perusahaan Kontraktordi Kota Manado. Jurnal Ilmiah Media Engineering Vol. 3, No. 1, Maret 2013, ISSN 2087-9334 pages: 49-53.
[9] Santosa, M.A.W., Widhiawati, I.A.R., Gede Astawa Diputra G.A. 2013. Penerapan Standar Sistem Manajemen Mutu (ISO) 9001:2008 Pada Kontraktor PT. Tunas Jaya Sanur. Jurnal Ilmiah Elektronik Infrastruktur Teknik Sipil, Volume 2, No. 1, Pebruari 2013.
[10] Thilakarathne, P.M.C., Chithrangani S. K. C. 2014. A Study on Analysis of Managerial Attitudes towards ISO 9001: 2008 Quality Management System Introduction and Implementation Process in Sri Lanka. International Journal of Economics, Finance and Management Sciences, Volume 2, Issue 2, April 2014, Pages: 123-131
[11] Artha, P.G.B., Adnyana, I. B.R., Widhiawati I.A.R., 2013. Implementasi Sistem Manajemen MISO 9001:2008 pada proyek Alaya Resort Ubud. Jurnal Ilmiah Elektronik Infrastruktur Teknik Sipil, Volume 2, No. 1, Pebruari 2013
Cite This Article
  • APA Style

    Dewa Ketut Sudarsana, Putu Ari Sanjaya, Made Mahat Budhi Adnyana. (2018). An Evaluation of Implementation of Quality Management System ISO 9001:2008 on Contractor for Six Senses Uluwatu Villa Resort Bali Project. International Journal of Engineering Management, 2(1), 8-14. https://doi.org/10.11648/j.ijem.20180201.12

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    ACS Style

    Dewa Ketut Sudarsana; Putu Ari Sanjaya; Made Mahat Budhi Adnyana. An Evaluation of Implementation of Quality Management System ISO 9001:2008 on Contractor for Six Senses Uluwatu Villa Resort Bali Project. Int. J. Eng. Manag. 2018, 2(1), 8-14. doi: 10.11648/j.ijem.20180201.12

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    AMA Style

    Dewa Ketut Sudarsana, Putu Ari Sanjaya, Made Mahat Budhi Adnyana. An Evaluation of Implementation of Quality Management System ISO 9001:2008 on Contractor for Six Senses Uluwatu Villa Resort Bali Project. Int J Eng Manag. 2018;2(1):8-14. doi: 10.11648/j.ijem.20180201.12

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  • @article{10.11648/j.ijem.20180201.12,
      author = {Dewa Ketut Sudarsana and Putu Ari Sanjaya and Made Mahat Budhi Adnyana},
      title = {An Evaluation of Implementation of Quality Management System ISO 9001:2008 on Contractor for Six Senses Uluwatu Villa Resort Bali Project},
      journal = {International Journal of Engineering Management},
      volume = {2},
      number = {1},
      pages = {8-14},
      doi = {10.11648/j.ijem.20180201.12},
      url = {https://doi.org/10.11648/j.ijem.20180201.12},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijem.20180201.12},
      abstract = {The project quality management system is a necessary process to ensure that the project would be executed has guaranteed quality system according to expectations and needs. An evaluation of quality management systems of ISO 9001:2008 series studied on contractor in Indonesia. As case study on PT Hutama Karya contractor for Six Senses Uluwatu Villa Resort Bali project. The execution was achieved by using a research instrument in the form of a checklist. A factor that becomes an obstacle in the implementation was obtained through observation, interview and verify documents of related staff. Assessment of the implementation of ISO 9001:2008 are clause 4, clause 5, clause 6, clause 7, and clause 8 is obtained by qualitative descriptive statistical analysis method, using audit score methods developed with rating measurement scale. Data analysis results can be categorized as very good with the percentage of 93.13%. The implementation level of the 4th clause, quality management system of 90.00% included in the category is very good. The implementation level of the 6th clause, management of resources of 91.76% is included in the very good category. The implementation level of the 7th clause, product realization of 93.33% is included in the very good category. The implementation level of the 8th clause i.g. measurement, analysis and improvement of 94.00% is categorized as very good. The 5th clause becomes the element that gets the highest score with the percentage of 96.25%. The 4th clause becomes the element with the lowest value with a percentage of 90.00%. Implementation has not reached 100% due to labor factor. Labor factor results in the emergence of another constraint factor such as documentation.},
     year = {2018}
    }
    

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    AB  - The project quality management system is a necessary process to ensure that the project would be executed has guaranteed quality system according to expectations and needs. An evaluation of quality management systems of ISO 9001:2008 series studied on contractor in Indonesia. As case study on PT Hutama Karya contractor for Six Senses Uluwatu Villa Resort Bali project. The execution was achieved by using a research instrument in the form of a checklist. A factor that becomes an obstacle in the implementation was obtained through observation, interview and verify documents of related staff. Assessment of the implementation of ISO 9001:2008 are clause 4, clause 5, clause 6, clause 7, and clause 8 is obtained by qualitative descriptive statistical analysis method, using audit score methods developed with rating measurement scale. Data analysis results can be categorized as very good with the percentage of 93.13%. The implementation level of the 4th clause, quality management system of 90.00% included in the category is very good. The implementation level of the 6th clause, management of resources of 91.76% is included in the very good category. The implementation level of the 7th clause, product realization of 93.33% is included in the very good category. The implementation level of the 8th clause i.g. measurement, analysis and improvement of 94.00% is categorized as very good. The 5th clause becomes the element that gets the highest score with the percentage of 96.25%. The 4th clause becomes the element with the lowest value with a percentage of 90.00%. Implementation has not reached 100% due to labor factor. Labor factor results in the emergence of another constraint factor such as documentation.
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Author Information
  • Civil Enginering Department, Faculty of Engineering, Udayana University, Bali, Indonesia

  • Civil Enginering Department, Faculty of Engineering, Udayana University, Bali, Indonesia

  • Civil Enginering Department, Faculty of Engineering, Udayana University, Bali, Indonesia

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