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American Journal of Management Science and Engineering

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Volume 6, Issue 3, May 2021

  • Total Quality Management and Customer Loyalty: A Survey of the Quality Management

    Thi Le Ha Nguyen

    Issue: Volume 6, Issue 3, May 2021
    Pages: 56-62
    Received: 16 June 2021
    Accepted: 5 July 2021
    Published: 13 July 2021
    DOI: 10.11648/j.ajmse.20210603.11
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    Abstract: Objective: Total quality management (TQM) is a useful tool for improving the perceived service quality to increase the customers’ satisfaction (CS) and to maintain their loyalty. The purpose of this study examines TQM in relation to CS and loyalty. Method: A self-administered questionnaire was administered to the inpatients who were treated at the ... Show More
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  • Decentralized Urban Governance and Water Supply Service Delivery in Ethiopia: The Case of Adama City

    Ketema Wakjira Debela

    Issue: Volume 6, Issue 3, May 2021
    Pages: 63-76
    Received: 8 May 2021
    Accepted: 5 July 2021
    Published: 13 July 2021
    DOI: 10.11648/j.ajmse.20210603.12
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    Abstract: Through devolving political powers, financial resources and administrative responsibilities to urban local government level, municipal decentralization in Ethiopia is largely intended to improve public service delivery. In this perspective, the aim of this study is to analyze whether the decentralization process has empowered the urban local govern... Show More
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