American Journal of Mechanical and Materials Engineering

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The Impact of Managers’ Emotional Intelligence and Employee Performance in Gweru and Kwekwe City Councils in Zimbabwe

Received: 21 June 2017    Accepted: 05 July 2017    Published: 12 January 2018
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Abstract

The relationship between emotional intelligence and performance has increasingly gained popularity with the assertion that managers’ emotional intelligence plays an important role in providing supportive management for employees. The main aim was to establish the relationship between managers’ emotional intelligence and employee performance. The research was purely quantitative descriptive survey of Gweru and Kwekwe City Councils in Zimbabwe. Purposive sampling was used to select 32 line managers and stratified random sampling to select 400 employees. Goleman’s emotional competence inventory was used to measure managers’ emotional intelligence while performance appraisal was used to assess employee performance. It was established that all managers’ emotional intelligence variables significantly impacted on employee performance (all p-values=0.000). A positive correlation supported the hypothesis that managers’ emotional intelligence has a relationship with employee performance. A regression analysis was carried out to establish the effect size of managers’ emotional intelligence on employee performance. It was established that managers’ emotional intelligence had an effect on employee performance ranging from R-square= 0.177 (17.7%) to R-square = 0.836 (83.6 %). The study also concluded that there was a great impact of managers’ emotional intelligence on employee performance.

DOI 10.11648/j.ajmme.20170104.12
Published in American Journal of Mechanical and Materials Engineering (Volume 1, Issue 4, December 2017)
Page(s) 89-99
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Goleman’s Emotional Intelligence, Employee Attitude, Managers’ Behavior, Performance Appraisal, Employee Performance, Positive Correlation, Effect Size

References
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Author Information
  • Department of Human Resource Management, Faculty of Social Science, Midlands State University, Gweru, Zimbabwe

  • Department of Business Management, Faculty of Management Sciences, Central University of Technology, Bloemfontein, South Africa

  • Department of Political and Administrative Studies, Faculty of Social Science, Chancellor University, Zomba, Malawi

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  • APA Style

    Vonai Chirasha, Crispen Chipunza, Lewis Dzimbiri. (2018). The Impact of Managers’ Emotional Intelligence and Employee Performance in Gweru and Kwekwe City Councils in Zimbabwe. American Journal of Mechanical and Materials Engineering, 1(4), 89-99. https://doi.org/10.11648/j.ajmme.20170104.12

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    ACS Style

    Vonai Chirasha; Crispen Chipunza; Lewis Dzimbiri. The Impact of Managers’ Emotional Intelligence and Employee Performance in Gweru and Kwekwe City Councils in Zimbabwe. Am. J. Mech. Mater. Eng. 2018, 1(4), 89-99. doi: 10.11648/j.ajmme.20170104.12

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    AMA Style

    Vonai Chirasha, Crispen Chipunza, Lewis Dzimbiri. The Impact of Managers’ Emotional Intelligence and Employee Performance in Gweru and Kwekwe City Councils in Zimbabwe. Am J Mech Mater Eng. 2018;1(4):89-99. doi: 10.11648/j.ajmme.20170104.12

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  • @article{10.11648/j.ajmme.20170104.12,
      author = {Vonai Chirasha and Crispen Chipunza and Lewis Dzimbiri},
      title = {The Impact of Managers’ Emotional Intelligence and Employee Performance in Gweru and Kwekwe City Councils in Zimbabwe},
      journal = {American Journal of Mechanical and Materials Engineering},
      volume = {1},
      number = {4},
      pages = {89-99},
      doi = {10.11648/j.ajmme.20170104.12},
      url = {https://doi.org/10.11648/j.ajmme.20170104.12},
      eprint = {https://download.sciencepg.com/pdf/10.11648.j.ajmme.20170104.12},
      abstract = {The relationship between emotional intelligence and performance has increasingly gained popularity with the assertion that managers’ emotional intelligence plays an important role in providing supportive management for employees. The main aim was to establish the relationship between managers’ emotional intelligence and employee performance. The research was purely quantitative descriptive survey of Gweru and Kwekwe City Councils in Zimbabwe. Purposive sampling was used to select 32 line managers and stratified random sampling to select 400 employees. Goleman’s emotional competence inventory was used to measure managers’ emotional intelligence while performance appraisal was used to assess employee performance. It was established that all managers’ emotional intelligence variables significantly impacted on employee performance (all p-values=0.000). A positive correlation supported the hypothesis that managers’ emotional intelligence has a relationship with employee performance. A regression analysis was carried out to establish the effect size of managers’ emotional intelligence on employee performance. It was established that managers’ emotional intelligence had an effect on employee performance ranging from R-square= 0.177 (17.7%) to R-square = 0.836 (83.6 %). The study also concluded that there was a great impact of managers’ emotional intelligence on employee performance.},
     year = {2018}
    }
    

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