International Journal of Finance and Banking Research

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Customers’ Assessment on ATM Services in Bangladesh

Received: 01 May 2017    Accepted: 17 May 2017    Published: 16 June 2017
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Abstract

E-banking implies provision of banking products and services through electronic delivery channels. The study was designed to investigate ATM services in Bangladesh, its impact on social life and security of ATM accounts. The main objective of present study is to find out the practice, impact and security status of ATM booths in Bangladesh. The investigation was concentrated in various divisions, districts and towns in Bangladesh. The sample consisted of 120 bankers and bank customers, were selected purposively from various territory. Out of 120 respondents, 38 bankers and 72 bank customers who use ATM card have given their opinion on many issues of ATM accounts. Data was collected using questionnaire administrated by the researcher. Data were processed through micro computer using Statistical Package for Social Science (SPSS). From the analysis of data the following major findings were obtained i. ATM card holders in Bangladesh feel insecurity from hijacker to withdraw and deposit money from ATM booths and all the ATM booths of Bangladeshi banks are not in safe position.

DOI 10.11648/j.ijfbr.20170303.11
Published in International Journal of Finance and Banking Research (Volume 3, Issue 3, June 2017)
Page(s) 39-43
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

E-Banking, ATM, Security, Assessment, Quality

References
[1] Baten, M A and Kamil A A (2010) “E-Banking of Economical Prospects in Bangladesh.” Journal of Internet Banking and Commerce. Vol. 15, No. 2.
[2] Hasan, A. H. M. S, Baten, M. A, Kamil, A. A. and Parvin, S. (2010) “Adoption of E-Banking in Bangladesh: An exploratory Study.” African Journal of Business Management. Vol.4, No.13.
[3] Biswas, Shyamapada et.al. (2011). “Electronic Banking in Bangladesh: Security Issues, Forms, Opportunities and Challenges.” Canadian Journal on Scientific and Industrial Research. Vol. 2 No. 5.
[4] Yas, Shilpan V. (2008) “Impact of E-Banking on Traditional Banking Services.” School of Computer Science and Information Technology, Singhania University, Pacheri Bari, Jhunjhunu – 333515, Rajasthan, India.
[5] Kallol, Asif Showkat (2014) “Government to Allocate Tk.5, 000 Corers to Rescue Four Banks.” Dhaka Tribune.
[6] Sadekin & Shaikh (2015) “Current Status of E-Banking Practices in Bangladesh” Scholar Journal for Business and Social Science, V-1, I-1.
[7] Rahman, M. (2003). Present Status of E-Banking in Bangladesh, Journal of the Institute of Bankers Bangladesh, 50 (1), 54-63.
[8] Ali, M. M., Ahmed, R. Rahman, A. and Azam, M. M. (2007). Electronic banking in Bangladesh: Potential and Constraints, Dhaka University Journal 1-19.
[9] Al-Amin, Shyeedul and Rahman, S Saifur (2010), “Application of Electronic Banking in Bangladesh: An Overview.” Bangladesh Research Publication Journal. ISSN: 1998-2003, Volume-4, Issue: 2, Page 172-184.
[10] Islam, M M, (2005) “Proposed ICT Infrastructure for E- banking in Bangladesh”. Department of Computer and Systems Sciences, Royal Institute of Technology (KTH), Stockholm, Sweden.
Author Information
  • Department of Humanities, Chittagong University of Engineering & Technology (CUET), Chittagong, Bangladesh

  • Department of Management, Islamic University, Kushtia, Bangladesh

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  • APA Style

    Mohammad Shamsus Sadekin, Md. Abdul Hannan Shaikh. (2017). Customers’ Assessment on ATM Services in Bangladesh. International Journal of Finance and Banking Research, 3(3), 39-43. https://doi.org/10.11648/j.ijfbr.20170303.11

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    ACS Style

    Mohammad Shamsus Sadekin; Md. Abdul Hannan Shaikh. Customers’ Assessment on ATM Services in Bangladesh. Int. J. Finance Bank. Res. 2017, 3(3), 39-43. doi: 10.11648/j.ijfbr.20170303.11

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    AMA Style

    Mohammad Shamsus Sadekin, Md. Abdul Hannan Shaikh. Customers’ Assessment on ATM Services in Bangladesh. Int J Finance Bank Res. 2017;3(3):39-43. doi: 10.11648/j.ijfbr.20170303.11

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  • @article{10.11648/j.ijfbr.20170303.11,
      author = {Mohammad Shamsus Sadekin and Md. Abdul Hannan Shaikh},
      title = {Customers’ Assessment on ATM Services in Bangladesh},
      journal = {International Journal of Finance and Banking Research},
      volume = {3},
      number = {3},
      pages = {39-43},
      doi = {10.11648/j.ijfbr.20170303.11},
      url = {https://doi.org/10.11648/j.ijfbr.20170303.11},
      eprint = {https://download.sciencepg.com/pdf/10.11648.j.ijfbr.20170303.11},
      abstract = {E-banking implies provision of banking products and services through electronic delivery channels. The study was designed to investigate ATM services in Bangladesh, its impact on social life and security of ATM accounts. The main objective of present study is to find out the practice, impact and security status of ATM booths in Bangladesh. The investigation was concentrated in various divisions, districts and towns in Bangladesh. The sample consisted of 120 bankers and bank customers, were selected purposively from various territory. Out of 120 respondents, 38 bankers and 72 bank customers who use ATM card have given their opinion on many issues of ATM accounts. Data was collected using questionnaire administrated by the researcher. Data were processed through micro computer using Statistical Package for Social Science (SPSS). From the analysis of data the following major findings were obtained i. ATM card holders in Bangladesh feel insecurity from hijacker to withdraw and deposit money from ATM booths and all the ATM booths of Bangladeshi banks are not in safe position.},
     year = {2017}
    }
    

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  • TY  - JOUR
    T1  - Customers’ Assessment on ATM Services in Bangladesh
    AU  - Mohammad Shamsus Sadekin
    AU  - Md. Abdul Hannan Shaikh
    Y1  - 2017/06/16
    PY  - 2017
    N1  - https://doi.org/10.11648/j.ijfbr.20170303.11
    DO  - 10.11648/j.ijfbr.20170303.11
    T2  - International Journal of Finance and Banking Research
    JF  - International Journal of Finance and Banking Research
    JO  - International Journal of Finance and Banking Research
    SP  - 39
    EP  - 43
    PB  - Science Publishing Group
    SN  - 2472-2278
    UR  - https://doi.org/10.11648/j.ijfbr.20170303.11
    AB  - E-banking implies provision of banking products and services through electronic delivery channels. The study was designed to investigate ATM services in Bangladesh, its impact on social life and security of ATM accounts. The main objective of present study is to find out the practice, impact and security status of ATM booths in Bangladesh. The investigation was concentrated in various divisions, districts and towns in Bangladesh. The sample consisted of 120 bankers and bank customers, were selected purposively from various territory. Out of 120 respondents, 38 bankers and 72 bank customers who use ATM card have given their opinion on many issues of ATM accounts. Data was collected using questionnaire administrated by the researcher. Data were processed through micro computer using Statistical Package for Social Science (SPSS). From the analysis of data the following major findings were obtained i. ATM card holders in Bangladesh feel insecurity from hijacker to withdraw and deposit money from ATM booths and all the ATM booths of Bangladeshi banks are not in safe position.
    VL  - 3
    IS  - 3
    ER  - 

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