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Patient Satisfaction with Healthcare Service Delivery in an ART Treatment Centre in Nigeria
International Journal of HIV/AIDS Prevention, Education and Behavioural Science
Volume 6, Issue 2, December 2020, Pages: 44-52
Received: May 24, 2020; Accepted: Jul. 13, 2020; Published: Sep. 16, 2020
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Osho Patrick Olanrewaju, Department of Haematology & Blood transfusion, Faculty of Basic Clinical Sciences, University of Medical Sciences, Ondo-City, Nigeria
Adepoju Omoseni Oyindamola, Department of Business Administration, Federal University of Technology, Akure, Nigeria
Joseph Oluyemi, Department of Sociology and Anthropology, Nelson Mandela University, Port-Elizabeth, South Africa
Gbenga-Fabusiwa Funmilayo Joy, Department of Chemistry, University of Medical Sciences Teaching Hospital, Ondo, Nigeria
Oni Oluwatosin Idowu, Department of Haematology/Virology, University of Medical Sciences Teaching Hospital, Akure, Nigeria
Ojo Oladotun Ayotunde, Department of Physics, Biophysics and Medical Physics Unit, Osun State University, Osogbo, Nigeria
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Optimal Service delivery is imperative for a favorable patients’ care outcome. PLWHV have social and welfare needs asides their health need. Healthcare service delivery is key to meeting these needs. This study assessed the level of satisfaction of PLWHV with the Healthcare service they are being provided with at a tertiary hospital in Nigeria. The cross-sectional study involved the use of structured questionnaire containing closed and open ended questions as an instrument for data collection, having employed the non-probability convenience sampling method to select respondents for the study. A total of 143 respondents participated in the study out of the 150 questionnaires that was distributed representing 95.3% response rate. Primary data were analyzed using Frequency, means score rating and Regression analysis after a Cronbach Alpha greater than 0.70. The study showed that services provided have significant effect on the level of patients satisfaction at (R=0.574, R2=0.305 and sig=0.00; P<0.05). The study concludes that the four types of services provided to HIV/ AIDS patients have more effect on their level of satisfaction than other types of services. It recommends that services provided to HIV/ AIDS patients should exhibits the following twelve (12) characteristics; qualitative, prompt, unambiguous, focused, friendly, non- judgmental, elaborate, preventive, meticulous, futuristic, healthy and of good memory.
Patients Satisfaction, HIV/ AIDS, Service Delivery
To cite this article
Osho Patrick Olanrewaju, Adepoju Omoseni Oyindamola, Joseph Oluyemi, Gbenga-Fabusiwa Funmilayo Joy, Oni Oluwatosin Idowu, Ojo Oladotun Ayotunde, Patient Satisfaction with Healthcare Service Delivery in an ART Treatment Centre in Nigeria, International Journal of HIV/AIDS Prevention, Education and Behavioural Science. Vol. 6, No. 2, 2020, pp. 44-52. doi: 10.11648/j.ijhpebs.20200602.13
Copyright © 2020 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License ( which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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