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The Role of Emotional Intelligence in Counterproductive Work Behavior

Received: 25 January 2020    Accepted: 20 February 2020    Published: 29 May 2020
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Abstract

The purpose of the present research is to investigate the role of emotional intelligence in counterproductive work behavior in the Local Government Organizations. The relationship between counterproductive work behavior, emotional intelligence and job satisfaction is also explored. A quantitative empirical survey was conducted in the public sector and especially in the Municipality of Chalkida, in Greece. The research findings have shown that job satisfaction has a negative correlation with counterproductive work behavior and positive correlation with emotional intelligence. Additionally, counterproductive work behavior & emotional intelligence are influenced by age. Emotional intelligence has high score among the employees of the Municipality of Chalkida and this indicates a low tendency to exhibit counterproductive work behavior. The generalisation of the findings are potential limited by the fact that the sample consisted only of employees within a particular local government. Εbracing such surveys by local governments will be of use to resources management strategies and plans so as to improve human resources performance and create a work environment that is as optimal as possible. Additionally, they will improve citizens service and that will lead to a better reputation and value of the public organisations. The present study contributes to the literature on emotional intelligence and counterproductive work behavior in the work place by investigating the relationship between them.

DOI 10.11648/j.ebm.20200602.11
Published in European Business & Management (Volume 6, Issue 2, March 2020)
Page(s) 20-27
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Emotional Intelligence, Job Satisfaction, Counterproductive Work Behavior, Local Government

References
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[18] Austin, E. J., Saklofske, D. H., Egan, V., (2005). Personality, well-being, and health correlates of trait emotional intelligence. Personality and Individual Differences 38 (3), 547–558.
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[20] Siu, A. F. Y., 2009. Trait emotional intelligence and its relationships with problem behavior in Hong Kong adolescents. Personality and Individual Differences 47 (6), 553–557.
[21] Judge TA, Thoresen CJ, Bono JE, Patton GK. (2001). The job satisfaction–job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127, 376– 407.
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[23] Fox, S. and Spector, E. P. (2003), Counterproductive Work Behavior Checklist Items by Subscale – CWB-C 45 item, http://shell.cas.usf.edu/~pspector/scales/cwbcpage.html (access 15/11/2018).
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Author Information
  • Department of Business Administration, University of West Attica, Aegaleo-Athens, Greece

  • Department of Business Administration, University of West Attica, Aegaleo-Athens, Greece

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  • APA Style

    Irene Samanta, Sofia Kallou. (2020). The Role of Emotional Intelligence in Counterproductive Work Behavior. European Business & Management, 6(2), 20-27. https://doi.org/10.11648/j.ebm.20200602.11

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    ACS Style

    Irene Samanta; Sofia Kallou. The Role of Emotional Intelligence in Counterproductive Work Behavior. Eur. Bus. Manag. 2020, 6(2), 20-27. doi: 10.11648/j.ebm.20200602.11

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    AMA Style

    Irene Samanta, Sofia Kallou. The Role of Emotional Intelligence in Counterproductive Work Behavior. Eur Bus Manag. 2020;6(2):20-27. doi: 10.11648/j.ebm.20200602.11

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  • @article{10.11648/j.ebm.20200602.11,
      author = {Irene Samanta and Sofia Kallou},
      title = {The Role of Emotional Intelligence in Counterproductive Work Behavior},
      journal = {European Business & Management},
      volume = {6},
      number = {2},
      pages = {20-27},
      doi = {10.11648/j.ebm.20200602.11},
      url = {https://doi.org/10.11648/j.ebm.20200602.11},
      eprint = {https://download.sciencepg.com/pdf/10.11648.j.ebm.20200602.11},
      abstract = {The purpose of the present research is to investigate the role of emotional intelligence in counterproductive work behavior in the Local Government Organizations. The relationship between counterproductive work behavior, emotional intelligence and job satisfaction is also explored. A quantitative empirical survey was conducted in the public sector and especially in the Municipality of Chalkida, in Greece. The research findings have shown that job satisfaction has a negative correlation with counterproductive work behavior and positive correlation with emotional intelligence. Additionally, counterproductive work behavior & emotional intelligence are influenced by age. Emotional intelligence has high score among the employees of the Municipality of Chalkida and this indicates a low tendency to exhibit counterproductive work behavior. The generalisation of the findings are potential limited by the fact that the sample consisted only of employees within a particular local government. Εbracing such surveys by local governments will be of use to resources management strategies and plans so as to improve human resources performance and create a work environment that is as optimal as possible. Additionally, they will improve citizens service and that will lead to a better reputation and value of the public organisations. The present study contributes to the literature on emotional intelligence and counterproductive work behavior in the work place by investigating the relationship between them.},
     year = {2020}
    }
    

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  • TY  - JOUR
    T1  - The Role of Emotional Intelligence in Counterproductive Work Behavior
    AU  - Irene Samanta
    AU  - Sofia Kallou
    Y1  - 2020/05/29
    PY  - 2020
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    DO  - 10.11648/j.ebm.20200602.11
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    JF  - European Business & Management
    JO  - European Business & Management
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    UR  - https://doi.org/10.11648/j.ebm.20200602.11
    AB  - The purpose of the present research is to investigate the role of emotional intelligence in counterproductive work behavior in the Local Government Organizations. The relationship between counterproductive work behavior, emotional intelligence and job satisfaction is also explored. A quantitative empirical survey was conducted in the public sector and especially in the Municipality of Chalkida, in Greece. The research findings have shown that job satisfaction has a negative correlation with counterproductive work behavior and positive correlation with emotional intelligence. Additionally, counterproductive work behavior & emotional intelligence are influenced by age. Emotional intelligence has high score among the employees of the Municipality of Chalkida and this indicates a low tendency to exhibit counterproductive work behavior. The generalisation of the findings are potential limited by the fact that the sample consisted only of employees within a particular local government. Εbracing such surveys by local governments will be of use to resources management strategies and plans so as to improve human resources performance and create a work environment that is as optimal as possible. Additionally, they will improve citizens service and that will lead to a better reputation and value of the public organisations. The present study contributes to the literature on emotional intelligence and counterproductive work behavior in the work place by investigating the relationship between them.
    VL  - 6
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    ER  - 

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