Customer Perception and Influence of Media Campaigns on Retail Banking Products’ Patronage: A Study of Firstbank of Nigeria Ltd
Advances in Sciences and Humanities
Volume 3, Issue 6, December 2017, Pages: 102-108
Received: Jun. 2, 2017; Accepted: Jun. 19, 2017; Published: Dec. 7, 2017
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Authors
Abah Mercy John, Department of Mass Communication, Faculty of Arts, University of Jos, Jos, Nigeria
Danaan Godfrey, Department of Mass Communication, Faculty of Arts, University of Jos, Jos, Nigeria
Ali Andesikuteb Yakubu, Department of Geography and Planning, Faculty of Environmental Sciences, University of Jos, Jos, Nigeria
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Abstract
This study examines Customer Perception and Influence of Media Campaigns on Retail Banking in Nigeria: A study of First Bank of Nigeria Ltd adverts. It is aimed at identifying various media used by First Bank of Nigeria Ltd in reaching out to its customers; determining the influence of media campaigns on the customers; determining the perception of the customers towards the bank’s advertisement. A survey research method was used; data was obtained from both primary and secondary. A total of hundred (100) questionnaires were purposively administered to selected customers of Bukuru branch of the bank to elicit information on their perception on its products and services and the efficacy of the various media adverts. The theory used for this study is Cultivation perception of Social Reality theory, which states that the audience should pay attention to mass communication messages, learn the contents of the messages and make appropriate changes in attitudes or beliefs or produce the desired behavioural responses. Uses and Gratification theory was used to examine how media consumers are influenced by the content. The study found that First Bank’s placement of adverts in the television, radio, newspapers, internet and billboards influence the customers’ perception on their products and services and recommends that, more of these media campaigns should be undertaken by the Bank to increase her level of profitability.
Keywords
Customer Perception, Media Campaigns, Retail Banking, Banking Products, Firstbank
To cite this article
Abah Mercy John, Danaan Godfrey, Ali Andesikuteb Yakubu, Customer Perception and Influence of Media Campaigns on Retail Banking Products’ Patronage: A Study of Firstbank of Nigeria Ltd, Advances in Sciences and Humanities. Vol. 3, No. 6, 2017, pp. 102-108. doi: 10.11648/j.ash.20170306.16
Copyright
Copyright © 2017 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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