Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s

Balasubramanian Mahadevan

doi:doi:10.11648/j.sjph.20200804.11

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Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s

Balasubramanian Mahadevan

Published in Science Journal of Public Health (Volume 8, Issue 4)

Received: 15 April 2020 Accepted: 13 May 2020 Published: 9 June 2020

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Abstract

The research paper has been published to develop a brief idea regarding the implementation of TQM&5s and its result on the hospitals performance including patient satisfaction. For the betterment of this study four Leading Tertiary Care hospitals have been considered. Again, the model of SERVQUAL is taken to assess the clinical quality and Patient satisfaction as well. In this project, the role of the SERVQUAL model is well discussed which gives a clear idea on measuring customer satisfaction. As a result of this study, it has been found that quality needs to be measured at several stages such as unit level, organization level, and individual level. Though the positive impact on the implementation of the SERVQUAL model has been discussed in this paper, there are also some barriers that need to be solved by the hospitals to properly implement TQM&5s.

Published in	Science Journal of Public Health (Volume 8, Issue 4)
DOI	10.11648/j.sjph.20200804.11
Page(s)	92-98
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

TQM, Total Quality Management, SERVQUAL Model, Healthcare, Measurements

References

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[3]	Balasubramanian, M., 2016. Total quality management [TQM] in the healthcare industry–challenges, barriers and implementation developing a framework for TQM implementation in a healthcare setup. Science Journal of Public Health, 4 (4), pp. 271-278.
[4]	Farzadnia, E., Hosseini, Z. and Riahi, A., 2017. Study of hospital quality management and improvement rates in the hospitals. Journal of Humanities Insights, 1 (01), pp. 7-11.
[5]	Gupta, S. and Mukherjee, S., 2017. Determinants of Patient Satisfaction regarding Hospital Quality in West Bengal. International Journal of Research in Economics and Social Sciences (IJRESS), 7 (12).
[6]	Rouf, M. A., Debnath, S. C., Haque, M. E., Chowdhury, Z. M. R., Hasan, D. M. M., Zannat, T. and Rabby, M. F., 2017. Quality of hospital services in 5S-KAIZEN-TQM implemented secondary level hospital: a cross-sectional study. Asian Journal of Medical and Biological Research, 3 (3), pp. 335-340.
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[8]	Asq.org, (2019), Implementing TQM in hospital, Available at: http://asq.org/qic/display-item/index.html?item=12623 [Accessed on 2.1.2020].
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APA Style

Balasubramanian Mahadevan. (2020). Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s. Science Journal of Public Health, 8(4), 92-98. https://doi.org/10.11648/j.sjph.20200804.11

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ACS Style

Balasubramanian Mahadevan. Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s. Sci. J. Public Health 2020, 8(4), 92-98. doi: 10.11648/j.sjph.20200804.11

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AMA Style

Balasubramanian Mahadevan. Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s. Sci J Public Health. 2020;8(4):92-98. doi: 10.11648/j.sjph.20200804.11

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@article{10.11648/j.sjph.20200804.11,
  author = {Balasubramanian Mahadevan},
  title = {Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s},
  journal = {Science Journal of Public Health},
  volume = {8},
  number = {4},
  pages = {92-98},
  doi = {10.11648/j.sjph.20200804.11},
  url = {https://doi.org/10.11648/j.sjph.20200804.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjph.20200804.11},
  abstract = {The research paper has been published to develop a brief idea regarding the implementation of TQM&5s and its result on the hospitals performance including patient satisfaction. For the betterment of this study four Leading Tertiary Care hospitals have been considered. Again, the model of SERVQUAL is taken to assess the clinical quality and Patient satisfaction as well. In this project, the role of the SERVQUAL model is well discussed which gives a clear idea on measuring customer satisfaction. As a result of this study, it has been found that quality needs to be measured at several stages such as unit level, organization level, and individual level. Though the positive impact on the implementation of the SERVQUAL model has been discussed in this paper, there are also some barriers that need to be solved by the hospitals to properly implement TQM&5s.},
 year = {2020}
}

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TY  - JOUR
T1  - Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s
AU  - Balasubramanian Mahadevan
Y1  - 2020/06/09
PY  - 2020
N1  - https://doi.org/10.11648/j.sjph.20200804.11
DO  - 10.11648/j.sjph.20200804.11
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JO  - Science Journal of Public Health
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AB  - The research paper has been published to develop a brief idea regarding the implementation of TQM&5s and its result on the hospitals performance including patient satisfaction. For the betterment of this study four Leading Tertiary Care hospitals have been considered. Again, the model of SERVQUAL is taken to assess the clinical quality and Patient satisfaction as well. In this project, the role of the SERVQUAL model is well discussed which gives a clear idea on measuring customer satisfaction. As a result of this study, it has been found that quality needs to be measured at several stages such as unit level, organization level, and individual level. Though the positive impact on the implementation of the SERVQUAL model has been discussed in this paper, there are also some barriers that need to be solved by the hospitals to properly implement TQM&5s.
VL  - 8
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Author Information

Balasubramanian Mahadevan

Depterment of Hospital Administration, Raptakos, Brett & Co. LTD, Mumbai, India

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APA Style

Balasubramanian Mahadevan. (2020). Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s. Science Journal of Public Health, 8(4), 92-98. https://doi.org/10.11648/j.sjph.20200804.11

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ACS Style

Balasubramanian Mahadevan. Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s. Sci. J. Public Health 2020, 8(4), 92-98. doi: 10.11648/j.sjph.20200804.11

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AMA Style

Balasubramanian Mahadevan. Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s. Sci J Public Health. 2020;8(4):92-98. doi: 10.11648/j.sjph.20200804.11

Copy | Download

@article{10.11648/j.sjph.20200804.11,
  author = {Balasubramanian Mahadevan},
  title = {Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s},
  journal = {Science Journal of Public Health},
  volume = {8},
  number = {4},
  pages = {92-98},
  doi = {10.11648/j.sjph.20200804.11},
  url = {https://doi.org/10.11648/j.sjph.20200804.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjph.20200804.11},
  abstract = {The research paper has been published to develop a brief idea regarding the implementation of TQM&5s and its result on the hospitals performance including patient satisfaction. For the betterment of this study four Leading Tertiary Care hospitals have been considered. Again, the model of SERVQUAL is taken to assess the clinical quality and Patient satisfaction as well. In this project, the role of the SERVQUAL model is well discussed which gives a clear idea on measuring customer satisfaction. As a result of this study, it has been found that quality needs to be measured at several stages such as unit level, organization level, and individual level. Though the positive impact on the implementation of the SERVQUAL model has been discussed in this paper, there are also some barriers that need to be solved by the hospitals to properly implement TQM&5s.},
 year = {2020}
}

Copy | Download

TY  - JOUR
T1  - Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s
AU  - Balasubramanian Mahadevan
Y1  - 2020/06/09
PY  - 2020
N1  - https://doi.org/10.11648/j.sjph.20200804.11
DO  - 10.11648/j.sjph.20200804.11
T2  - Science Journal of Public Health
JF  - Science Journal of Public Health
JO  - Science Journal of Public Health
SP  - 92
EP  - 98
PB  - Science Publishing Group
SN  - 2328-7950
UR  - https://doi.org/10.11648/j.sjph.20200804.11
AB  - The research paper has been published to develop a brief idea regarding the implementation of TQM&5s and its result on the hospitals performance including patient satisfaction. For the betterment of this study four Leading Tertiary Care hospitals have been considered. Again, the model of SERVQUAL is taken to assess the clinical quality and Patient satisfaction as well. In this project, the role of the SERVQUAL model is well discussed which gives a clear idea on measuring customer satisfaction. As a result of this study, it has been found that quality needs to be measured at several stages such as unit level, organization level, and individual level. Though the positive impact on the implementation of the SERVQUAL model has been discussed in this paper, there are also some barriers that need to be solved by the hospitals to properly implement TQM&5s.
VL  - 8
IS  - 4
ER  -

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