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Parental Satisfaction and Barriers Affecting Immunization Services in Rural Communities: Evidence from North Ethiopia
Science Journal of Public Health
Volume 4, Issue 5, September 2016, Pages: 408-414
Received: Jul. 21, 2016; Accepted: Aug. 2, 2016; Published: Aug. 29, 2016
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Abdu Hussen, Zewditu Memorial Hospital, Addis Ababa City Administration Health Bureau, Addis Ababa, Ethiopia
Agajie Likie Bogale, Ethiopian Public Health Institute, Addis Ababa, Ethiopia
Jemal Haidar Ali, Reproductive Health and Health Service Management, School of Public Health, College of Health Sciences, Addis Ababa University, Addis Ababa, Ethiopia
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The purpose of this study was to examine barriers affecting client satisfaction with immunization services rendered in rural district, Ethiopia. A total of 419 caretakers who accessed the service were included and assessed for their satisfaction level using a pretested questionnaire that contained socioeconomic, demographic information, knowledge and various items related to process, service and accessibility factors on immunization service. The response rate was 99.3% and nearly two third of caretakers were satisfied with childhood immunization service. The majorities of caretakers were mothers and over three quarters had formal education. The highest mean rating score of 2.03 was observed in vaccine availability. The major determinants were related to low knowledge on vaccine preventable child illness; desire to vaccinate breastfeeding child and quality of care score. To maximize the benefits of vaccine preventable illnesses and improve the satisfaction levels, augmenting the knowledge of caretakers on vaccine preventable child illnesses and improving the quality of the service is crucial.
Caretaker Satisfaction, Vaccine Preventable Child Illness, Quality, Rural Ethiopia
To cite this article
Abdu Hussen, Agajie Likie Bogale, Jemal Haidar Ali, Parental Satisfaction and Barriers Affecting Immunization Services in Rural Communities: Evidence from North Ethiopia, Science Journal of Public Health. Vol. 4, No. 5, 2016, pp. 408-414. doi: 10.11648/j.sjph.20160405.17
Copyright © 2016 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License ( which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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