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Self-Versus Employees’ Appraisal of Managers’ Emotional Intelligence. The Case of Gweru and Kwekwe City Councils, Midlands Province, Zimbabwe

Received: 21 June 2017     Accepted: 13 July 2017     Published: 10 August 2017
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Abstract

Emotional Intelligence has become increasingly popular as a management tool for boosting performance at work. Despite this popularity, there is no sustained research in Zimbabwe that substantiates the efficacy of emotional intelligence especially within municipality environments. Using Goleman’s four clusters of emotional intelligence self-awareness, emotional intelligence self-management, emotional intelligence awareness of others and emotional intelligence management of others managers rated themselves high as compared to employee ratings. The results indicate that managers may be clueless as to employee perceptions of their behaviour. It is important that managers constantly get feedback from those they lead so that they improve their attitude and behaviour. Using purposive and stratified sampling techniques, 32 managers and 400 subordinates participated in the study. The instrument that measured Goleman’s emotional intelligence through self-rating was reliable with Cronbach’s Alpha reliability coefficients ranging from emotional self-awareness 0.846, emotional self-management 0.886, emotional awareness of others 0.939 and emotional intelligence management of others 0.960. The instrument used by employees to rate managers was also reliable with the Cronbach’s Alpha reliability coefficients ranging from emotional intelligence self-awareness 0.807, emotional intelligence self-management 0.834, emotional intelligence awareness of others 0.858 and emotional intelligence management of others 0.945. The hypothesis that self-rating and others’ rating can-not be same was validated.

Published in Frontiers in Cognitive Psychology (Volume 2, Issue 3)
DOI 10.11648/j.fcp.20170203.12
Page(s) 72-81
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2017. Published by Science Publishing Group

Keywords

Goleman s Emotional Competence, Inventory (ECI) Self-Appraisal, Appraisal by Others, Cronbach s Alpha Reliability Coefficients, Accurate Reporting

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  • APA Style

    Vonai Chirasha, Crispen Chipunza, Lewis Dzimbiri. (2017). Self-Versus Employees’ Appraisal of Managers’ Emotional Intelligence. The Case of Gweru and Kwekwe City Councils, Midlands Province, Zimbabwe. Frontiers in Cognitive Psychology, 2(3), 72-81. https://doi.org/10.11648/j.fcp.20170203.12

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    ACS Style

    Vonai Chirasha; Crispen Chipunza; Lewis Dzimbiri. Self-Versus Employees’ Appraisal of Managers’ Emotional Intelligence. The Case of Gweru and Kwekwe City Councils, Midlands Province, Zimbabwe. Front. Cognit. Psychol. 2017, 2(3), 72-81. doi: 10.11648/j.fcp.20170203.12

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    AMA Style

    Vonai Chirasha, Crispen Chipunza, Lewis Dzimbiri. Self-Versus Employees’ Appraisal of Managers’ Emotional Intelligence. The Case of Gweru and Kwekwe City Councils, Midlands Province, Zimbabwe. Front Cognit Psychol. 2017;2(3):72-81. doi: 10.11648/j.fcp.20170203.12

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  • @article{10.11648/j.fcp.20170203.12,
      author = {Vonai Chirasha and Crispen Chipunza and Lewis Dzimbiri},
      title = {Self-Versus Employees’ Appraisal of Managers’ Emotional Intelligence. The Case of Gweru and Kwekwe City Councils, Midlands Province, Zimbabwe},
      journal = {Frontiers in Cognitive Psychology},
      volume = {2},
      number = {3},
      pages = {72-81},
      doi = {10.11648/j.fcp.20170203.12},
      url = {https://doi.org/10.11648/j.fcp.20170203.12},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.fcp.20170203.12},
      abstract = {Emotional Intelligence has become increasingly popular as a management tool for boosting performance at work. Despite this popularity, there is no sustained research in Zimbabwe that substantiates the efficacy of emotional intelligence especially within municipality environments. Using Goleman’s four clusters of emotional intelligence self-awareness, emotional intelligence self-management, emotional intelligence awareness of others and emotional intelligence management of others managers rated themselves high as compared to employee ratings. The results indicate that managers may be clueless as to employee perceptions of their behaviour. It is important that managers constantly get feedback from those they lead so that they improve their attitude and behaviour. Using purposive and stratified sampling techniques, 32 managers and 400 subordinates participated in the study. The instrument that measured Goleman’s emotional intelligence through self-rating was reliable with Cronbach’s Alpha reliability coefficients ranging from emotional self-awareness 0.846, emotional self-management 0.886, emotional awareness of others 0.939 and emotional intelligence management of others 0.960. The instrument used by employees to rate managers was also reliable with the Cronbach’s Alpha reliability coefficients ranging from emotional intelligence self-awareness 0.807, emotional intelligence self-management 0.834, emotional intelligence awareness of others 0.858 and emotional intelligence management of others 0.945. The hypothesis that self-rating and others’ rating can-not be same was validated.},
     year = {2017}
    }
    

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    AU  - Vonai Chirasha
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    AB  - Emotional Intelligence has become increasingly popular as a management tool for boosting performance at work. Despite this popularity, there is no sustained research in Zimbabwe that substantiates the efficacy of emotional intelligence especially within municipality environments. Using Goleman’s four clusters of emotional intelligence self-awareness, emotional intelligence self-management, emotional intelligence awareness of others and emotional intelligence management of others managers rated themselves high as compared to employee ratings. The results indicate that managers may be clueless as to employee perceptions of their behaviour. It is important that managers constantly get feedback from those they lead so that they improve their attitude and behaviour. Using purposive and stratified sampling techniques, 32 managers and 400 subordinates participated in the study. The instrument that measured Goleman’s emotional intelligence through self-rating was reliable with Cronbach’s Alpha reliability coefficients ranging from emotional self-awareness 0.846, emotional self-management 0.886, emotional awareness of others 0.939 and emotional intelligence management of others 0.960. The instrument used by employees to rate managers was also reliable with the Cronbach’s Alpha reliability coefficients ranging from emotional intelligence self-awareness 0.807, emotional intelligence self-management 0.834, emotional intelligence awareness of others 0.858 and emotional intelligence management of others 0.945. The hypothesis that self-rating and others’ rating can-not be same was validated.
    VL  - 2
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Author Information
  • Department of Human Resource Management, Faculty of Social Science, Midlands State University, Gweru, Zimbabwe

  • Department of Business Management, Faculty of Management Sciences, Central University of Technology, Bloemfontein, South Africa

  • Department of Political and Administrative Studies, Faculty of Social Science, Chancellor University, Zomba, Malawi

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