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Maternal Satisfaction and Associated Factors Among Pregnant Women Attended at Antenatal Care Service in Bedessa Health Center, Wolaita Zone, Ethiopia, 2018

Received: 06 September 2019    Accepted: 07 April 2020    Published: 28 April 2020
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Abstract

Background: Client satisfaction is indispensable for further advancement of the quality of focused antenatal care service and women's satisfaction has been directly linked to the quality of services given. This is essential to meet specific client needs and to provide uniform health care services for pregnant women. Objective:-To assess maternal satisfaction and associated factors among pregnant women attending Antenatal care service in Bedessa Health center, Wolaita Zone, Ethiopia, 2018. Methods: Facility-based cross-sectional study using quantitative methods was conducted among 387 pregnant women’s. Subjects were selected using systematic random sampling technique. Data were coded, cleaned and entered by using Epi info version 7.2 and analyzed using SPSS version 20, and Bivariate and multiple logistic regression were carried out to identify factors associated with client satisfaction on antenatal care services and strength of association were declared at significance level of 0.05. Result: More than half of the respondents (64.1%) were satisfied with the service that they received. Those pregnant mothers who were merchants were three times more likely satisfied than housewife’s (AOR=2.649, 95%CI: 1.008, 6.96). Mothers who had first visit ANC were almost three times more likely satisfied than those who had a fourth visit (AOR=2.85, 95%CI: 1.383, 5.90) and mothers who had second visits were two times more likely satisfied than those who had four visits (AOR=2.14, 95%CI: 1.09, 4.21). Conclusions and Recommendation: The level of satisfaction was lower compared to other studies. Client feedback should be recognized as a legitimate method of evaluating health services in the health center as a whole.

DOI 10.11648/j.sr.20200802.12
Published in Science Research (Volume 8, Issue 2, April 2020)
Page(s) 39-44
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Antenatal Care, Maternal Satisfaction, Pregnant Women

References
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[2] Marzhan A. Dauletyarova 1, Yuliya M. Semenova. Are Kazakhstani Women Satisfied with Antenatal Care? Implementing the WHO Tool to Assess the Quality of Antenatal Services. in 2017, 18: 2.
[3] Tesfaye T, Mekonnen H and Negesa L. Maternal Antenatal Care Service Satisfaction and Factors Associated with Rural Health Centers, Bursa District, Sidama Zone, Southern Ethiopia: A Cross-sectional Study. Journal of Women's Health Care 2017, 6: 2.
[4] Fantaye Chemir, Fessahaye Alemseged, and Desta Workneh. Satisfaction with focused antenatal care service and associated factors among pregnant women attending focused antenatal care at health centers in Jimma town, Jimma zone, South West Ethiopia; a facility-based cross-sectional study triangulated with a qualitative study. BMC. 2014, 7: 164.
[5] World Health Statistics. Monitoring Health for the Sustainable Development Goals (SDGs).2017.
[6] UNICEF Data: Monitoring the Situation of Children and Women.
[7] International. I. Central Statistical Agency EDHS, Addis Ababa 2016.
[8] Ethiopia Demographic and Health Survey 2016. Addis Ababa, Ethiopia, and Calverton, Maryland, USA: Central statistical agency and ICF Macro.
[9] Leontine Alkema, Doris Chou, Daniel Hogan, on behalf of the United Nations Maternal Mortality Estimation Inter-Agency Group collaborators and technical advisory group. Global, regional, and national levels and trends in maternal mortality between 1990 and 2015, with scenario-based projections to 2030: a systematic analysis by the UN Maternal Mortality Estimation Inter-Agency Group. World Health Organization, Department of Reproductive Health. November 12, 2015.
[10] The Maternal mortality Report falls between 1990 to 2015, United Nations, 2013; UNDP, UNFPA; UNICEF; UN Women; WHO.
[11] Mekonnen N, Berheto TM, Ololo S, et al. Quality of Antenatal Care Services in Demba Gofa Woreda, Gamo Gofa Zone, Rural Ethiopia. Health Sci J 2017, 11: 3
[12] Sadiksha Regmi, Hari Prasad Kaphle, Neena Gupta. Maternal satisfaction regarding perinatal care and ınfluencing factors in tertiary hospitals of western, Nepal. 2017, 06: 8595.
[13] Tesfaye T, Maternal Antenatal Care Service Satisfaction and Factors Associated with, in Addis Ababa Ethiopia 2014: A Cross-sectional Study Tesfaye et al., J Women's Health Care. 2017, 6: 2.
[14] Kurabachew Bitew, Mekonnen Ayichiluhm, and Kedir Yimam. Maternal Satisfaction on Delivery Service and Its Associated Factors among Mothers Who Gave Birth in Public Health Facilities of Debre Markos Town, Northwest Ethiopia; volume 2015 (6).
Author Information
  • Department of Midwifery, College of Health Science and Medicine, Wolaita Sodo University, Wolaita Sodo, Ethiopia

  • Department of Midwifery, College of Health Science and Medicine, Wolaita Sodo University, Wolaita Sodo, Ethiopia

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    Kelemu Abebe Gelaw, Natnael Atnafu Gebeyehu. (2020). Maternal Satisfaction and Associated Factors Among Pregnant Women Attended at Antenatal Care Service in Bedessa Health Center, Wolaita Zone, Ethiopia, 2018. Science Research, 8(2), 39-44. https://doi.org/10.11648/j.sr.20200802.12

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    ACS Style

    Kelemu Abebe Gelaw; Natnael Atnafu Gebeyehu. Maternal Satisfaction and Associated Factors Among Pregnant Women Attended at Antenatal Care Service in Bedessa Health Center, Wolaita Zone, Ethiopia, 2018. Sci. Res. 2020, 8(2), 39-44. doi: 10.11648/j.sr.20200802.12

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    AMA Style

    Kelemu Abebe Gelaw, Natnael Atnafu Gebeyehu. Maternal Satisfaction and Associated Factors Among Pregnant Women Attended at Antenatal Care Service in Bedessa Health Center, Wolaita Zone, Ethiopia, 2018. Sci Res. 2020;8(2):39-44. doi: 10.11648/j.sr.20200802.12

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  • @article{10.11648/j.sr.20200802.12,
      author = {Kelemu Abebe Gelaw and Natnael Atnafu Gebeyehu},
      title = {Maternal Satisfaction and Associated Factors Among Pregnant Women Attended at Antenatal Care Service in Bedessa Health Center, Wolaita Zone, Ethiopia, 2018},
      journal = {Science Research},
      volume = {8},
      number = {2},
      pages = {39-44},
      doi = {10.11648/j.sr.20200802.12},
      url = {https://doi.org/10.11648/j.sr.20200802.12},
      eprint = {https://download.sciencepg.com/pdf/10.11648.j.sr.20200802.12},
      abstract = {Background: Client satisfaction is indispensable for further advancement of the quality of focused antenatal care service and women's satisfaction has been directly linked to the quality of services given. This is essential to meet specific client needs and to provide uniform health care services for pregnant women. Objective:-To assess maternal satisfaction and associated factors among pregnant women attending Antenatal care service in Bedessa Health center, Wolaita Zone, Ethiopia, 2018. Methods: Facility-based cross-sectional study using quantitative methods was conducted among 387 pregnant women’s. Subjects were selected using systematic random sampling technique. Data were coded, cleaned and entered by using Epi info version 7.2 and analyzed using SPSS version 20, and Bivariate and multiple logistic regression were carried out to identify factors associated with client satisfaction on antenatal care services and strength of association were declared at significance level of 0.05. Result: More than half of the respondents (64.1%) were satisfied with the service that they received. Those pregnant mothers who were merchants were three times more likely satisfied than housewife’s (AOR=2.649, 95%CI: 1.008, 6.96). Mothers who had first visit ANC were almost three times more likely satisfied than those who had a fourth visit (AOR=2.85, 95%CI: 1.383, 5.90) and mothers who had second visits were two times more likely satisfied than those who had four visits (AOR=2.14, 95%CI: 1.09, 4.21). Conclusions and Recommendation: The level of satisfaction was lower compared to other studies. Client feedback should be recognized as a legitimate method of evaluating health services in the health center as a whole.},
     year = {2020}
    }
    

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    T1  - Maternal Satisfaction and Associated Factors Among Pregnant Women Attended at Antenatal Care Service in Bedessa Health Center, Wolaita Zone, Ethiopia, 2018
    AU  - Kelemu Abebe Gelaw
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    AB  - Background: Client satisfaction is indispensable for further advancement of the quality of focused antenatal care service and women's satisfaction has been directly linked to the quality of services given. This is essential to meet specific client needs and to provide uniform health care services for pregnant women. Objective:-To assess maternal satisfaction and associated factors among pregnant women attending Antenatal care service in Bedessa Health center, Wolaita Zone, Ethiopia, 2018. Methods: Facility-based cross-sectional study using quantitative methods was conducted among 387 pregnant women’s. Subjects were selected using systematic random sampling technique. Data were coded, cleaned and entered by using Epi info version 7.2 and analyzed using SPSS version 20, and Bivariate and multiple logistic regression were carried out to identify factors associated with client satisfaction on antenatal care services and strength of association were declared at significance level of 0.05. Result: More than half of the respondents (64.1%) were satisfied with the service that they received. Those pregnant mothers who were merchants were three times more likely satisfied than housewife’s (AOR=2.649, 95%CI: 1.008, 6.96). Mothers who had first visit ANC were almost three times more likely satisfied than those who had a fourth visit (AOR=2.85, 95%CI: 1.383, 5.90) and mothers who had second visits were two times more likely satisfied than those who had four visits (AOR=2.14, 95%CI: 1.09, 4.21). Conclusions and Recommendation: The level of satisfaction was lower compared to other studies. Client feedback should be recognized as a legitimate method of evaluating health services in the health center as a whole.
    VL  - 8
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