Journal of Investment and Management

| Peer-Reviewed |

Understanding Muslim Medical Tourists’ Perception Towards Islamic Friendly Hospital

Received: 06 September 2016    Accepted: 19 September 2016    Published: 13 January 2017
Views:       Downloads:

Share This Article

Abstract

The aim of this study is to investigate the factors that influence to Muslim tourists’ intention to revisit Islamic-friendly hospital. This study contributes practice and management implications that assist in motivating Islamic medical tourism service. As the objective of this paper is to measure the Muslim medical tourists’ perception for Islamic medical tourism services in Malaysia, this study applied partial least square (PLS) technique to test the conceptual model. Data is collected using structural questionnaire from Islamic-friendly hospital in Kuala Lumpur. The sample included 238 effective Muslim medical tourists who had visited Malaysia. The results show that healthcare providers’ behaviour, Shariah compliance practices, healthcare ethics and safety/security have a positive impact on attitudes and satisfaction. In contrast, healthcare ethics has no significant relationship with satisfaction, whilst, attitudes have a significant relationship with satisfaction. In addition, the results also revealed that attitudes and satisfaction have a significant impact on intention to revisit towards Islamic-friendly hospital. Malaysia needs to introduce and promote Islamic-friendly medical tourism services attracting more Muslim patients from different Muslim and non-Muslim countries. This study contributes a foundation for future research for Islamic-friendly medical tourism service delivery perception and expectations in the fast increasing medical service tourism industry.

DOI 10.11648/j.jim.20160506.26
Published in Journal of Investment and Management (Volume 5, Issue 6, December 2016)
Page(s) 206-213
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Muslims Patient, Islamic Medical, Tourism, Hospital

References
[1] Paffhausen, A., Peguero, C., & Roche-Villarreal, L. (2010). Medical tourism: a survey. United Nations Economic Commission for Latin America and the Caribbean. Washington, D.C.
[2] New Straits Times. (2010). Medical Tourism good for Malaysia'sHealth. Kuala Lumpur: http://blis2.bernama.com/mainHomeBypass.do.
[3] Islamic Tourism Center. (2012). Developing International Islamic Tour Packages. In I. T. Center (Ed.), Regional Seminers on Islamic Tourism (RESIT) 2012 (pp. 1-4). Kuala Lumpur: Ministry of Tourism, Malaysia & Tourism Malays.
[4] Ali, M. A., Rahman, M. K., Rahman, M., Albaity, M., & Jalil, M. A. (2015). A review of the critical factors affecting Islamic market mechanisms in Malaysia. Journal of Islamic Marketing, 6 (2), 250-267.
[5] Henderson, J. C. (2010). Islam and Tourism: Brunei, Indonesia, Malaysia and Singapore. Bridging Tourism Theory and Practice, 2, 75-89.
[6] Zailani, S., Rahman, M. K., Musa, Ghazali, (2016). Tapping into emerging Muslim friendly medical tourism market: Evidence from Malaysia. Journal of Islamic Marketing, 8 (3).
[7] Rahman, M. K. (2014). Motivating factors of Islamic tourist’s destination loyalty: An empirical Investigation in Malaysia. Journal of Tourism and Hospitality Management, 2 (1), 63-77.
[8] Tourism, M. A. (2013, April 20). Malaysia and Islamic Tourism (part-1). Retrieved from https://sites.google.com/site/taikorsandtaikuns/private-eye/malaysia-and-islamic-tourism-part.
[9] Rahman, M. K., & Zailani, S. (2016). What travel motivational factors influence Muslim tourists towards MMITD? Journal of Islamic Marketing, 8 (1).
[10] Mujani, W. K., Tibek, S. R., Yusoff, K., Ibrahim, M., Hamid, H. A., Ya’akub, N. I., et al. (2012). Medical Tourism in Malaysia: KPJ Healthcare’s Perspective of West Asian Tourists. Advances in Natural and Applied Sciences, 6 (8), 1374-1378.
[11] Mohana, P. (2010, December 26th). Industri Pelancongan Kesihatan di Malaysia. Retrieved from http://www.konsumerkini.net.my/v1/images/stories/images/image_24092010_medical.jpg.
[12] Aruna, P. (2013). Giving The Tourism Sector a Boost. Kuala Lumpur, Malaysia: The Star.
[13] The Star Online. (2013, August 15). Giving The Tourism Sector a Boost. Retrieved from http://www.thestar.com.my/News/Nation/2013/08/15/Giving-the-tourism-sector-a-boost.aspx.
[14] Rahman, M.K., & Jalil, M.A. (2014). Exploring factors influencing customer loyalty: an empirical study on Malaysian hypermarkets perspective. British Journal of Applied Science & Technology, 4 (14), 1772- 1790.
[15] Bhuiyan, A. H., Siwar, C., Ismail, S. M., & Islam, R. (2011). Potentials of Islamic Tourism: A Case Study of Malaysia on East Coast Economic Region. Australian Journal of Basic & Applied Sciences, 5 (6), 1333-1340.
[16] UNWTO. (2008). World Tourist Arrivals: From 800 Million to 900 Million in Two Years. UNWTO World Tourism Barometer, 6 (1).
[17] Abooali, G., & Mohamed, B. (2011). An Analysis of Motivational Factors Affecting Middle East Tourists Visiting Malaysia. Journal of Global Business Advancement, 4 (1), 50-69.
[18] Laderlah, S. A., Rahman, S. A., Awang, K., & Man, Y. C. (2011). A Study on Islamic Tourism: A Malaysian Experience. 2011 2nd International Conference on Humanities, Historical and Social Sciences, 17, 184-189.
[19] Meyer, G. (2004). New Research Network for Islamic Tourism. University of Mainz Germany. Germany: Centre for Research on the Arab World (CERAW).
[20] Okhovat, H. (2010). A study on religious tourism industry management case study: Islamic republic of Iran. International Journal of Academic Research, 2 (5), 302-306.
[21] Business Circle. (2013, August 21st). Private Aged Healthcare In Malaysia. Retrieved from http://www.businesscircle.com.my/private-aged-healthcare-in-malaysia/.
[22] Arnold, L., & Stern, D. T. (2006). What is medical professionalism? Measuring medical professionalism, 15-37.
[23] Chervenak, F. A., & McCullough, L. B. (2001). The moral foundation of medical leadership: the professional virtues of the physician as fiduciary of the patient. American journal of obstetrics and gynecology, 184 (5), 875-880.
[24] Veatch, R. M. (1981). A theory of medical ethics. Basic Books, xi, p. 387, New York. Retrieved from http://www.popline.org/node/425908.
[25] Steinkamp, N., & Gordijn, B. (2003). Ethical case deliberation on the ward. A comparison of four methods. Medicine, Health Care and Philosophy, 6 (3), 235-246.
[26] Dahlan, A., Rahman, A., Osman, A. H., Ibrahim, J., & Othman, M. Z. (2014). eHalal4 all program-promoting a halal rural products and services globally by harnessing the Network-of-Mosques (NoM) capabilities, 1-9.
[27] Samsudin, M. A., Yahaya, M. Z., Kashim, M. I. A. M., Lalulddin, H., Ismail, A. M., Khalid, R. M., & bin Syed Sulaiman, S. A. (2015). Establishment of Shari’Ah Supervisory Committee in Hospital: An Analysis from Perspective of Public Interest. Asian Social Science, 11 (4), 43-47.
[28] Halperin, D., Kohno, T., Heydt-Benjamin, T. S., Fu, K., & Maisel, W. H. (2008). Security and privacy for implantable medical devices. Pervasive Computing, IEEE, 7 (1), 30-39.
[29] Brown, J. S., Holmes, J. H., Shah, K., Hall, K., Lazarus, R., & Platt, R. (2010). Distributed health data networks: a practical and preferred approach to multi-institutional evaluations of comparative effectiveness, safety, and quality of care. Medical care, 48 (6), S45-S51.
[30] Fitzpatrick, R., & Hopkins, A. (1983).Problems in the conceptual framework of patient satisfaction research: an empirical exploration. Sociology of Health and Illness, 5 (3), 297-311.
[31] Beattie, M., Lauder, W., Atherton, I., & Murphy, D. (2014). Instruments to measure patient experience of health care quality in hospitals: a systematic review protocol. Systematic Reviews, 3 (1), 1-8.
[32] Taheri, N. (2008, May 1st). Health Care in Islamic History and Experience. Retrieved from http://ethnomed.org/cross-cultural-health/religion/health-care-in-islamic-history-and-experience.
[33] QHICQ (2010). Health care providers’ handbook on Muslim patients (2nd ed.). Queensland: Division of the Chief Health Officer, Queensland Health, Brisbane.
[34] Razak, N. (2010). Image of Islamic Concept. Nu’della, Kuala Lumpu: Nu’della, Kuala Lumpu.
[35] Cohen, I. G. (2011). Medical tourism, access to healthcare, and global justice. Virginia Journal of International Law, 52 (1), 1-55.
[36] Wernerfelt, B. (1984). A resource-based view of the firm. Strategic management journal, 5 (2), 171-180.
[37] Ajzen, I. (1985). From intentions to actions: A theory of planned behaviour (pp. 11-39). Springer Berlin Heidelberg.
[38] Priem, R. L., & Butler, J. E. (2001). Is the resource-based “view” a useful perspective for strategic management research? Academy of management review, 26 (1), 22-40.
[39] Wixom, B. H., & Watson, H. J. (2001). An empirical investigation of the factors affecting data warehousing success. MIS quarterly, 25 (1), 17-41.
[40] Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E. (2010). Multivariate Data Analysis, 7th ed. Prentice Hall, Upper Saddle River, New Jersey.
[41] Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M. (2013). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Thousand Oaks: Sage.
[42] Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39–50.
[43] Stone, M. (1974). Cross-validatory choice and assessment of statistical predictions. Journal of the Royal Statistical Society 36 (2), 111–133.
[44] Geisser, S. (1975). The redictive sample reuses method with applications. Journal of the American Statistical Association, 70, 320–328.
[45] Urbach, N., & Ahlemann, F. (2010). Structural equation modeling in information systems research using partial least squares. Journal of Information Technology Theory and Application, 11 (2), 5-40.
[46] Götz, O., Liehr-Gobbers, K., & Krafft, M. (2010). Evaluation of structural equation models using the partial least squares (PLS) approach. In Handbook of partial least squares (pp. 691-711). Springer Berlin Heidelberg.
[47] Wetzels, M., Odekerken-Schröder, G., & Van Oppen, C. (2009). Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration. MIS quarterly, 177-195.
Author Information
  • Faculty of Business and Accountancy, University of Malaya, Kuala Lumpur, Malaysia

  • Faculty of Business and Accountancy, University of Malaya, Kuala Lumpur, Malaysia

Cite This Article
  • APA Style

    Muhammad Khalilur Rahman, Suhaiza Zailani. (2017). Understanding Muslim Medical Tourists’ Perception Towards Islamic Friendly Hospital. Journal of Investment and Management, 5(6), 206-213. https://doi.org/10.11648/j.jim.20160506.26

    Copy | Download

    ACS Style

    Muhammad Khalilur Rahman; Suhaiza Zailani. Understanding Muslim Medical Tourists’ Perception Towards Islamic Friendly Hospital. J. Invest. Manag. 2017, 5(6), 206-213. doi: 10.11648/j.jim.20160506.26

    Copy | Download

    AMA Style

    Muhammad Khalilur Rahman, Suhaiza Zailani. Understanding Muslim Medical Tourists’ Perception Towards Islamic Friendly Hospital. J Invest Manag. 2017;5(6):206-213. doi: 10.11648/j.jim.20160506.26

    Copy | Download

  • @article{10.11648/j.jim.20160506.26,
      author = {Muhammad Khalilur Rahman and Suhaiza Zailani},
      title = {Understanding Muslim Medical Tourists’ Perception Towards Islamic Friendly Hospital},
      journal = {Journal of Investment and Management},
      volume = {5},
      number = {6},
      pages = {206-213},
      doi = {10.11648/j.jim.20160506.26},
      url = {https://doi.org/10.11648/j.jim.20160506.26},
      eprint = {https://download.sciencepg.com/pdf/10.11648.j.jim.20160506.26},
      abstract = {The aim of this study is to investigate the factors that influence to Muslim tourists’ intention to revisit Islamic-friendly hospital. This study contributes practice and management implications that assist in motivating Islamic medical tourism service. As the objective of this paper is to measure the Muslim medical tourists’ perception for Islamic medical tourism services in Malaysia, this study applied partial least square (PLS) technique to test the conceptual model. Data is collected using structural questionnaire from Islamic-friendly hospital in Kuala Lumpur. The sample included 238 effective Muslim medical tourists who had visited Malaysia. The results show that healthcare providers’ behaviour, Shariah compliance practices, healthcare ethics and safety/security have a positive impact on attitudes and satisfaction. In contrast, healthcare ethics has no significant relationship with satisfaction, whilst, attitudes have a significant relationship with satisfaction. In addition, the results also revealed that attitudes and satisfaction have a significant impact on intention to revisit towards Islamic-friendly hospital. Malaysia needs to introduce and promote Islamic-friendly medical tourism services attracting more Muslim patients from different Muslim and non-Muslim countries. This study contributes a foundation for future research for Islamic-friendly medical tourism service delivery perception and expectations in the fast increasing medical service tourism industry.},
     year = {2017}
    }
    

    Copy | Download

  • TY  - JOUR
    T1  - Understanding Muslim Medical Tourists’ Perception Towards Islamic Friendly Hospital
    AU  - Muhammad Khalilur Rahman
    AU  - Suhaiza Zailani
    Y1  - 2017/01/13
    PY  - 2017
    N1  - https://doi.org/10.11648/j.jim.20160506.26
    DO  - 10.11648/j.jim.20160506.26
    T2  - Journal of Investment and Management
    JF  - Journal of Investment and Management
    JO  - Journal of Investment and Management
    SP  - 206
    EP  - 213
    PB  - Science Publishing Group
    SN  - 2328-7721
    UR  - https://doi.org/10.11648/j.jim.20160506.26
    AB  - The aim of this study is to investigate the factors that influence to Muslim tourists’ intention to revisit Islamic-friendly hospital. This study contributes practice and management implications that assist in motivating Islamic medical tourism service. As the objective of this paper is to measure the Muslim medical tourists’ perception for Islamic medical tourism services in Malaysia, this study applied partial least square (PLS) technique to test the conceptual model. Data is collected using structural questionnaire from Islamic-friendly hospital in Kuala Lumpur. The sample included 238 effective Muslim medical tourists who had visited Malaysia. The results show that healthcare providers’ behaviour, Shariah compliance practices, healthcare ethics and safety/security have a positive impact on attitudes and satisfaction. In contrast, healthcare ethics has no significant relationship with satisfaction, whilst, attitudes have a significant relationship with satisfaction. In addition, the results also revealed that attitudes and satisfaction have a significant impact on intention to revisit towards Islamic-friendly hospital. Malaysia needs to introduce and promote Islamic-friendly medical tourism services attracting more Muslim patients from different Muslim and non-Muslim countries. This study contributes a foundation for future research for Islamic-friendly medical tourism service delivery perception and expectations in the fast increasing medical service tourism industry.
    VL  - 5
    IS  - 6
    ER  - 

    Copy | Download

  • Sections