Analysis of Perceptions and Attitudes of Scheduled Commercial Bank Personnel Toward Provision of Credit to Poor and Toward Financial Inclusion Process in India

T. Ravikumar

doi:doi:10.11648/j.jim.20120101.11

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Analysis of Perceptions and Attitudes of Scheduled Commercial Bank Personnel Toward Provision of Credit to Poor and Toward Financial Inclusion Process in India

T. Ravikumar

Published in Journal of Investment and Management (Volume 1, Issue 1)

Received: 10 December 2012 Accepted: Published: 30 December 2012

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Abstract

A bank’s role in providing financial services to the poor is debatable. There are no grounds to believe that the banks have been willing or able to operate as development institutions for the poor. McKee (1989, p. 997) noted, however, that given the resources of the banking system, “changing its behavior even at the margin offers the potential to improve the livelihoods of millions of poor people.” McKee’s view is particularly resonant for India where, although the rural banking sector has an unrivalled physical presence with nearly 33,000 Commercial and Regional Rural Bank branches, the quality of outreach to the poor leaves scope for improving the low recovery rates, impaired viability of bank branches, varying degrees of bureaucratization and politicization and erosion in staff morale. In addition to physical presence, banks offer advantages by being regulated institutions with established administrative and accounting systems, by not being dependent on scarce and volatile donor resources, and by offering a range of financial services. Moreover, for reasons ranging from enhancement of public image to diversification into new markets, some banks are increasingly interested in the microfinance sector. However, when banking reforms required to promote financial inclusion are discussed in lot by academicians, finance experts and RBI, insufficient attention is paid to the possibility that the attitudes of staff, at both branch and institutional levels, may constrain the provision of financial services to the poor and their role in implementation of financial inclusion initiatives. These aspects are the focus of the present research article.

Published in	Journal of Investment and Management (Volume 1, Issue 1)
DOI	10.11648/j.jim.20120101.11
Page(s)	1-11
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Perceptions, Attitudes, Scheduled Commercial Bank Personnel, Provision Of Credit, Financial Inclusion, India

References

[1]	Short, C., (2000) Foreword to Rutherford, S. "The Poor and their Money", New Delhi: Oxford University Press.
[2]	Marr, A, (1999), "The poor and their money: What have we learnt?" ODI Poverty Briefing, London: Overseas Devel-opment Institute.
[3]	Shylendra, H. S. (1994a), "Lender vitality and lender behavior: A case-study of a Regional Rural Bank in South India", Working Paper 70, Anand: Institute of Rural Management.
[4]	Jones, J. H. M. (1994), "A changing financial landscape in India: Macro-level and micro-level perspectives", in F.J.A. Bouman, & O. Hospes (Eds.), Financial Landscapes Recon-structed (pp. 305–324), Boulder, San Francisco, and Oxford: Westview Press.
[5]	Thorat, Y. S. P. (1999), "Status and prospects of microfinance in India", paper presented at the Third Annual Seminar on New Development Finance, Goethe University, Frankfurt.
[6]	McGregor, J. A. (1988), "Credit and the rural poor: The changing policy environment in Bangladesh", Public Ad-ministration and Development, 9, pp. 467 – 482.
[7]	McKee, K. (1989), "Micro level strategies for supporting livelihoods, employment and income generation of poor women in the third world: The challenge of significance", World Development, 17(7), 993–1006.
[8]	Baydas, M. M., Graham, D. H., & Valenzuela, L. (1997), "Commercial Banks in microfinance: New actors in the mi-crofinance world", Microfinance World, Microenterprise Best Practices, Development Alternatives, Inc.
[9]	Wright, G. A. A (2000), "Microfinance systems: Designing quality financial services for the poor", Dhaka: Zed Books.
[10]	Johnson, S., & Rogaly. (1997), "Microfinance and poverty reduction", Oxford: Oxfam Publications.
[11]	Jones, J. H. M., & O. Sakyi-Dawson (2002), "Linking formal and informal financial intermediaries in Ghana: A way to increase women’s access to financial services?" in B. Lemire, R. Pearson, and G. Campbell (Eds.), Women and Credit, Researching the Past and Refiguring the Future (pp. 271 – 294 ), Oxford and New York: Berg.
[12]	K.C. Chakrabathy, (2011), "Financial inclusion and banks - issues and perspectives" at FICCI and UNDP conference on financial inclusion: partnership banks, MFIs and communities.
[13]	Dr Subbarao D, Governor, RBI, Dec 2009. Keynote address on "Financial Inclusion: Challenges and opportunities" at the Bankers Club in Kolkata.
[14]	Thorat Usha, DG, RBI, Sep 2010. Keynote address at a panel session on "Setting New Paradigm in Regulation" at the FICCI-IBA Conference on ‘Global Banking: Paradigm Shift’.

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T. Ravikumar. (2012). Analysis of Perceptions and Attitudes of Scheduled Commercial Bank Personnel Toward Provision of Credit to Poor and Toward Financial Inclusion Process in India. Journal of Investment and Management, 1(1), 1-11. https://doi.org/10.11648/j.jim.20120101.11

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T. Ravikumar. Analysis of Perceptions and Attitudes of Scheduled Commercial Bank Personnel Toward Provision of Credit to Poor and Toward Financial Inclusion Process in India. J. Invest. Manag. 2012, 1(1), 1-11. doi: 10.11648/j.jim.20120101.11

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AMA Style

T. Ravikumar. Analysis of Perceptions and Attitudes of Scheduled Commercial Bank Personnel Toward Provision of Credit to Poor and Toward Financial Inclusion Process in India. J Invest Manag. 2012;1(1):1-11. doi: 10.11648/j.jim.20120101.11

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@article{10.11648/j.jim.20120101.11,
  author = {T. Ravikumar},
  title = {Analysis of Perceptions and Attitudes of Scheduled Commercial Bank Personnel Toward Provision of Credit to Poor and Toward Financial Inclusion Process in India},
  journal = {Journal of Investment and Management},
  volume = {1},
  number = {1},
  pages = {1-11},
  doi = {10.11648/j.jim.20120101.11},
  url = {https://doi.org/10.11648/j.jim.20120101.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jim.20120101.11},
  abstract = {A bank’s role in providing financial services to the poor is debatable. There are no grounds to believe that the banks have been willing or able to operate as development institutions for the poor. McKee (1989, p. 997) noted, however, that given the resources of the banking system, “changing its behavior even at the margin offers the potential to improve the livelihoods of millions of poor people.” McKee’s view is particularly resonant for India where, although the rural banking sector has an unrivalled physical presence with nearly 33,000 Commercial and Regional Rural Bank branches, the quality of outreach to the poor leaves scope for improving the low recovery rates, impaired viability of bank branches, varying degrees of bureaucratization and politicization and erosion in staff morale. In addition to physical presence, banks offer advantages by being regulated institutions with established administrative and accounting systems, by not being dependent on scarce and volatile donor resources, and by offering a range of financial services. Moreover, for reasons ranging from enhancement of public image to diversification into new markets, some banks are increasingly interested in the microfinance sector. However, when banking reforms required to promote financial inclusion are discussed in lot by academicians, finance experts and RBI, insufficient attention is paid to the possibility that the attitudes of staff, at both branch and institutional levels, may constrain the provision of financial services to the poor and their role in implementation of financial inclusion initiatives. These aspects are the focus of the present research article.},
 year = {2012}
}

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TY  - JOUR
T1  - Analysis of Perceptions and Attitudes of Scheduled Commercial Bank Personnel Toward Provision of Credit to Poor and Toward Financial Inclusion Process in India
AU  - T. Ravikumar
Y1  - 2012/12/30
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JF  - Journal of Investment and Management
JO  - Journal of Investment and Management
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UR  - https://doi.org/10.11648/j.jim.20120101.11
AB  - A bank’s role in providing financial services to the poor is debatable. There are no grounds to believe that the banks have been willing or able to operate as development institutions for the poor. McKee (1989, p. 997) noted, however, that given the resources of the banking system, “changing its behavior even at the margin offers the potential to improve the livelihoods of millions of poor people.” McKee’s view is particularly resonant for India where, although the rural banking sector has an unrivalled physical presence with nearly 33,000 Commercial and Regional Rural Bank branches, the quality of outreach to the poor leaves scope for improving the low recovery rates, impaired viability of bank branches, varying degrees of bureaucratization and politicization and erosion in staff morale. In addition to physical presence, banks offer advantages by being regulated institutions with established administrative and accounting systems, by not being dependent on scarce and volatile donor resources, and by offering a range of financial services. Moreover, for reasons ranging from enhancement of public image to diversification into new markets, some banks are increasingly interested in the microfinance sector. However, when banking reforms required to promote financial inclusion are discussed in lot by academicians, finance experts and RBI, insufficient attention is paid to the possibility that the attitudes of staff, at both branch and institutional levels, may constrain the provision of financial services to the poor and their role in implementation of financial inclusion initiatives. These aspects are the focus of the present research article.
VL  - 1
IS  - 1
ER  -

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Author Information

T. Ravikumar

Dept. Of Management Studies, Christ University, Bangalore

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APA Style

T. Ravikumar. (2012). Analysis of Perceptions and Attitudes of Scheduled Commercial Bank Personnel Toward Provision of Credit to Poor and Toward Financial Inclusion Process in India. Journal of Investment and Management, 1(1), 1-11. https://doi.org/10.11648/j.jim.20120101.11

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ACS Style

T. Ravikumar. Analysis of Perceptions and Attitudes of Scheduled Commercial Bank Personnel Toward Provision of Credit to Poor and Toward Financial Inclusion Process in India. J. Invest. Manag. 2012, 1(1), 1-11. doi: 10.11648/j.jim.20120101.11

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AMA Style

T. Ravikumar. Analysis of Perceptions and Attitudes of Scheduled Commercial Bank Personnel Toward Provision of Credit to Poor and Toward Financial Inclusion Process in India. J Invest Manag. 2012;1(1):1-11. doi: 10.11648/j.jim.20120101.11

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@article{10.11648/j.jim.20120101.11,
  author = {T. Ravikumar},
  title = {Analysis of Perceptions and Attitudes of Scheduled Commercial Bank Personnel Toward Provision of Credit to Poor and Toward Financial Inclusion Process in India},
  journal = {Journal of Investment and Management},
  volume = {1},
  number = {1},
  pages = {1-11},
  doi = {10.11648/j.jim.20120101.11},
  url = {https://doi.org/10.11648/j.jim.20120101.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jim.20120101.11},
  abstract = {A bank’s role in providing financial services to the poor is debatable. There are no grounds to believe that the banks have been willing or able to operate as development institutions for the poor. McKee (1989, p. 997) noted, however, that given the resources of the banking system, “changing its behavior even at the margin offers the potential to improve the livelihoods of millions of poor people.” McKee’s view is particularly resonant for India where, although the rural banking sector has an unrivalled physical presence with nearly 33,000 Commercial and Regional Rural Bank branches, the quality of outreach to the poor leaves scope for improving the low recovery rates, impaired viability of bank branches, varying degrees of bureaucratization and politicization and erosion in staff morale. In addition to physical presence, banks offer advantages by being regulated institutions with established administrative and accounting systems, by not being dependent on scarce and volatile donor resources, and by offering a range of financial services. Moreover, for reasons ranging from enhancement of public image to diversification into new markets, some banks are increasingly interested in the microfinance sector. However, when banking reforms required to promote financial inclusion are discussed in lot by academicians, finance experts and RBI, insufficient attention is paid to the possibility that the attitudes of staff, at both branch and institutional levels, may constrain the provision of financial services to the poor and their role in implementation of financial inclusion initiatives. These aspects are the focus of the present research article.},
 year = {2012}
}

Copy | Download

TY  - JOUR
T1  - Analysis of Perceptions and Attitudes of Scheduled Commercial Bank Personnel Toward Provision of Credit to Poor and Toward Financial Inclusion Process in India
AU  - T. Ravikumar
Y1  - 2012/12/30
PY  - 2012
N1  - https://doi.org/10.11648/j.jim.20120101.11
DO  - 10.11648/j.jim.20120101.11
T2  - Journal of Investment and Management
JF  - Journal of Investment and Management
JO  - Journal of Investment and Management
SP  - 1
EP  - 11
PB  - Science Publishing Group
SN  - 2328-7721
UR  - https://doi.org/10.11648/j.jim.20120101.11
AB  - A bank’s role in providing financial services to the poor is debatable. There are no grounds to believe that the banks have been willing or able to operate as development institutions for the poor. McKee (1989, p. 997) noted, however, that given the resources of the banking system, “changing its behavior even at the margin offers the potential to improve the livelihoods of millions of poor people.” McKee’s view is particularly resonant for India where, although the rural banking sector has an unrivalled physical presence with nearly 33,000 Commercial and Regional Rural Bank branches, the quality of outreach to the poor leaves scope for improving the low recovery rates, impaired viability of bank branches, varying degrees of bureaucratization and politicization and erosion in staff morale. In addition to physical presence, banks offer advantages by being regulated institutions with established administrative and accounting systems, by not being dependent on scarce and volatile donor resources, and by offering a range of financial services. Moreover, for reasons ranging from enhancement of public image to diversification into new markets, some banks are increasingly interested in the microfinance sector. However, when banking reforms required to promote financial inclusion are discussed in lot by academicians, finance experts and RBI, insufficient attention is paid to the possibility that the attitudes of staff, at both branch and institutional levels, may constrain the provision of financial services to the poor and their role in implementation of financial inclusion initiatives. These aspects are the focus of the present research article.
VL  - 1
IS  - 1
ER  -

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