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The Mediating Role of Work-Family Enrichment Between Organizational Intervening and Organizational Citizenship Behavior: (Case Study: Banking Sector)

Received: 26 December 2016    Accepted: 4 January 2017    Published: 28 January 2017
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Abstract

Work-life balance is a subject that due to changes in the environment, technology, demographics, and changes in individual expectations and demands, has attracted much attention of researchers and business leaders in the world. More recently, we can see that demographic changes in the number of women who work, and increase the number of families in which both women and men work, has created a lot of pressure on both men and women to manage their work and family issues. This study examines the mediating role of work-to–family enrichment between organizational intervening and organizational citizenship behavior variables in branches of Mellat Bank of Iran. This study in terms of objective is an applied research, and in terms of implementation approach is a causal research. Data collection tool in this study is a standard questionnaire with 28 questions. Cronbach's alpha and confirmatory factor analysis was used to determine the reliability and validity of the questionnaire which the amount of alpha obtained for the questionnaire demonstrated good reliability of tools, and values of factor loadings and T statistic obtained show the validity of the questionnaires. 300 questionnaires were collected among bank Mellat staff, and structural equation modeling statistical technique was used for data analysis. The results of study confirmed suggest the impact of organizational intervening variable on organizational citizenship behavior and work-to-family enrichment, but the effect of mediating role of work-to-family enrichment between organizational intervening variable on organizational citizenship behavior was not confirmed. Also, the impact of variables of work-family benefits and policies, work-family culture and management support was approved on organizational citizenship behavior, but the impact of occupational characteristics variable on organizational citizenship behavior was not confirmed. Also, the impact of occupational characteristics, and variable of work-family benefits and policies on work and family enrichment was confirmed. This despite the fact that the impact of work-family culture and management support variables on work-to-family enrichment was not confirmed.

Published in Journal of Human Resource Management (Volume 5, Issue 1)
DOI 10.11648/j.jhrm.20170501.11
Page(s) 1-11
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Work Enrichment, Organizational Citizenship Behavior, Organizational Intervening, Work-Family Culture

References
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[2] Hooman, H., (2005). "Structural equation modeling using LISREL", SAMT publication, First edition.
[3] Allis, P. and O’Driscoll, M. (2008),“Positive effects of nonwork-to-work facilitation on well-being in work, family and personal domains”, Journal of Managerial Psychology, Vol. 23 No. 3, pp. 273-91.
[4] Bharat, S. (2003), “Women, work, and family in urban India: towards new families?”, in Berry, J. W., Mishra, R. C. and Tripathi, R. C. (Eds), Psychology in Human and Social Development: Lessons from Diverse Cultures, Sage, New Delhi, pp. 155-69.
[5] Cooper, C. L. (1998), “The changing nature of work”, Community Work and Family, Vol. 1 No. 3, pp. 313-7.
[6] Casalo. L. V., Flavian, C. & Guinaliu, M. (2008). “The role of satisfaction and website usability in developing customer loyalty and positive word-of-mouth in the e-banking services”, The International Journal of Bank Marketing, 26 (6)،pp.399-417.
[7] Eby, L. T., Casper, W. J., Lockwood, A., Bordeaux, C. and Brindley, A. (2005), “Work and family research in IO/OB: content analysis and review of the literature (1980-2002)”, Journal of Vocational Behaviour, Vol. 66, pp. 124-97.
[8] Frone, M. R. (2003), “Work-family balance”, in Quick, J. C. and Tetrick, L. E. (Eds), Handbook of Occupational Health Psychology, American Psychological Association, Washington, DC, pp. 143-62.
[9] Greenhaus, J. H. and Powell, G. (2006), “When work and family are allies: a theory of work-family enrichment”, Academy of Management Review, Vol. 31, pp. 72-92.
[10] Hill, E. J. (2005), “Work-family facilitation and conflict, working fathers and mothers, work-family stressors and support”, Journal of Family Issues, Vol. 26 No. 6, pp. 793-819.
[11] Komarraju, M. (1997), “The work-family interface in India”, in Parasuraman, S. and Greenhaus, J. H. (Eds), Integrating Work and Family: Challenges for a Changing World, Quorum Books, Westport, CT, pp. 104-14.
[12] Kopelman, R. E., Prottas, D. J., Thompson, C. A. and Jahn, E. W. (2006), “A multi-level examination of work-life practices: is more always better?”, Journal of Managerial Issues, Vol. 18, pp. 232-53.
[13] NASSCOM Newsline (2008a), IT-BPO Sector-Overview, available at: www.nasscom.in/Nasscom/ templates/NormalPage.aspx?id¼54612 (accessed 26 December 2008).
[14] Poster, W. R. (2005), “Three reasons for a transnational approach to work-life policy”, in Kossek, E. E. and Lambert, S. J. (Eds), Work and Life Integration: Organizational, Cultural, and Individual Perspectives, Lawrence Erlbaum Associates, Mahwah, NJ, pp. 375-400.
[15] Rajadhyaksha, U. and Bhatnagar, D. (2000), “Life role salience: a study of dual career couples in the Indian context”, Human Relations, Vol. 53, pp. 489-511.
[16] Sekaran, U. (1992), “Middle-class dual-earner families and their support systems in urban India”, in Lewis, S., Izraeli, D. N. and Hootsmans, H. (Eds), Dual-Earner Families: International Perspectives, Sage, Newbury Park, CA, pp. 46-61.
[17] Thompson, C., Beauvais, L. and Lyness, K. (1999), “When work-family benefits are not enough: the influence of work-family culture on benefit utilization, organizational attachment, and work-family conflict”, Journal of Vocational Behavior, Vol. 54 No. 3, pp. 392-415.
[18] Wayne, J. H., Randel, A. E. and Stevens, J. (2006), “The role of identity and work–family support in work–family enrichment and its work-related consequences”, Journal of Vocational Behavior, Vol. 69 No. 3, pp. 445-61.
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    Hamid Reza Qasemi, Milad Behzadi. (2017). The Mediating Role of Work-Family Enrichment Between Organizational Intervening and Organizational Citizenship Behavior: (Case Study: Banking Sector). Journal of Human Resource Management, 5(1), 1-11. https://doi.org/10.11648/j.jhrm.20170501.11

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    ACS Style

    Hamid Reza Qasemi; Milad Behzadi. The Mediating Role of Work-Family Enrichment Between Organizational Intervening and Organizational Citizenship Behavior: (Case Study: Banking Sector). J. Hum. Resour. Manag. 2017, 5(1), 1-11. doi: 10.11648/j.jhrm.20170501.11

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    AMA Style

    Hamid Reza Qasemi, Milad Behzadi. The Mediating Role of Work-Family Enrichment Between Organizational Intervening and Organizational Citizenship Behavior: (Case Study: Banking Sector). J Hum Resour Manag. 2017;5(1):1-11. doi: 10.11648/j.jhrm.20170501.11

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  • @article{10.11648/j.jhrm.20170501.11,
      author = {Hamid Reza Qasemi and Milad Behzadi},
      title = {The Mediating Role of Work-Family Enrichment Between Organizational Intervening and Organizational Citizenship Behavior: (Case Study: Banking Sector)},
      journal = {Journal of Human Resource Management},
      volume = {5},
      number = {1},
      pages = {1-11},
      doi = {10.11648/j.jhrm.20170501.11},
      url = {https://doi.org/10.11648/j.jhrm.20170501.11},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jhrm.20170501.11},
      abstract = {Work-life balance is a subject that due to changes in the environment, technology, demographics, and changes in individual expectations and demands, has attracted much attention of researchers and business leaders in the world. More recently, we can see that demographic changes in the number of women who work, and increase the number of families in which both women and men work, has created a lot of pressure on both men and women to manage their work and family issues. This study examines the mediating role of work-to–family enrichment between organizational intervening and organizational citizenship behavior variables in branches of Mellat Bank of Iran. This study in terms of objective is an applied research, and in terms of implementation approach is a causal research. Data collection tool in this study is a standard questionnaire with 28 questions. Cronbach's alpha and confirmatory factor analysis was used to determine the reliability and validity of the questionnaire which the amount of alpha obtained for the questionnaire demonstrated good reliability of tools, and values of factor loadings and T statistic obtained show the validity of the questionnaires. 300 questionnaires were collected among bank Mellat staff, and structural equation modeling statistical technique was used for data analysis. The results of study confirmed suggest the impact of organizational intervening variable on organizational citizenship behavior and work-to-family enrichment, but the effect of mediating role of work-to-family enrichment between organizational intervening variable on organizational citizenship behavior was not confirmed. Also, the impact of variables of work-family benefits and policies, work-family culture and management support was approved on organizational citizenship behavior, but the impact of occupational characteristics variable on organizational citizenship behavior was not confirmed. Also, the impact of occupational characteristics, and variable of work-family benefits and policies on work and family enrichment was confirmed. This despite the fact that the impact of work-family culture and management support variables on work-to-family enrichment was not confirmed.},
     year = {2017}
    }
    

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    T1  - The Mediating Role of Work-Family Enrichment Between Organizational Intervening and Organizational Citizenship Behavior: (Case Study: Banking Sector)
    AU  - Hamid Reza Qasemi
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    AB  - Work-life balance is a subject that due to changes in the environment, technology, demographics, and changes in individual expectations and demands, has attracted much attention of researchers and business leaders in the world. More recently, we can see that demographic changes in the number of women who work, and increase the number of families in which both women and men work, has created a lot of pressure on both men and women to manage their work and family issues. This study examines the mediating role of work-to–family enrichment between organizational intervening and organizational citizenship behavior variables in branches of Mellat Bank of Iran. This study in terms of objective is an applied research, and in terms of implementation approach is a causal research. Data collection tool in this study is a standard questionnaire with 28 questions. Cronbach's alpha and confirmatory factor analysis was used to determine the reliability and validity of the questionnaire which the amount of alpha obtained for the questionnaire demonstrated good reliability of tools, and values of factor loadings and T statistic obtained show the validity of the questionnaires. 300 questionnaires were collected among bank Mellat staff, and structural equation modeling statistical technique was used for data analysis. The results of study confirmed suggest the impact of organizational intervening variable on organizational citizenship behavior and work-to-family enrichment, but the effect of mediating role of work-to-family enrichment between organizational intervening variable on organizational citizenship behavior was not confirmed. Also, the impact of variables of work-family benefits and policies, work-family culture and management support was approved on organizational citizenship behavior, but the impact of occupational characteristics variable on organizational citizenship behavior was not confirmed. Also, the impact of occupational characteristics, and variable of work-family benefits and policies on work and family enrichment was confirmed. This despite the fact that the impact of work-family culture and management support variables on work-to-family enrichment was not confirmed.
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Author Information
  • Department of Public Administration, Islamic Azad University, Arak Branch, Arak, Iran

  • Department of Public Administration, Islamic Azad University, Arak Branch, Arak, Iran

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