American Journal of Nursing Science

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The Effect of Conflict Management Program on Quality of Patient Care

Received: 09 August 2018    Accepted: 19 September 2018    Published: 13 October 2018
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Abstract

Conflict in nursing profession is natural and inevitable and arises as a daily challenge in healthcare organizations. Therefore, conflict management is extremely important for organizational effectiveness and efficiency and nursing staff must effectively manage conflict in order to provide an environment that stimulates personal growth and ensures quality of patient care. Aim: The present study aimed to assess the effect of conflict management educational program for staff nurses on quality of patient care. Research Design: Quasi experimental design was utilized. Study Setting: The study was conducted in general Medical units at Benha University Hospital. The study sample was: All available staff nurses (116) and a convenient sample of (200) patients from the above mentioned study setting. Tools of data collection: Three tools were used: (1) conflict management knowledge questionnaire, (2) Rahim Organization Conflict Inventory II (ROCI II), subordinate form (B) and (3) quality of patients' care questionnaire. The result: The findings of this study showed that there was highly statistically significant improvement in staff nurses' knowledge regarding conflict thorough program. In addition, there was highly statistically significant improvement in conflict management strategies and level of quality of patient care thorough program. Conclusion: The study concluded that there was a positive highly statistical significant correlation between overall score of conflict management and quality of patient care thorough program. Recommendation: Hospital should carry out continuous in–service training program about policies and guidelines that facilitate collaborative practice and use a proactive measure to address conflict issues and moving toward resolution of it. And nursing faculties should to support nursing staff with required knowledge and skills that contribute to quality patient care.

DOI 10.11648/j.ajns.20180705.16
Published in American Journal of Nursing Science (Volume 7, Issue 5, October 2018)
Page(s) 192-201
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Conflict Management, Staff Nurses, Quality of Patient Care, ROCI II

References
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Author Information
  • Department of Nursing Administration, Benha University, Benha, Egypt

  • Department of Nursing Administration, Benha University, Benha, Egypt

Cite This Article
  • APA Style

    Ebtesam Saeed Ahmed Abd-Elrhaman, Aya Ghoneimy Hasanin Ghoneimy. (2018). The Effect of Conflict Management Program on Quality of Patient Care. American Journal of Nursing Science, 7(5), 192-201. https://doi.org/10.11648/j.ajns.20180705.16

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    ACS Style

    Ebtesam Saeed Ahmed Abd-Elrhaman; Aya Ghoneimy Hasanin Ghoneimy. The Effect of Conflict Management Program on Quality of Patient Care. Am. J. Nurs. Sci. 2018, 7(5), 192-201. doi: 10.11648/j.ajns.20180705.16

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    AMA Style

    Ebtesam Saeed Ahmed Abd-Elrhaman, Aya Ghoneimy Hasanin Ghoneimy. The Effect of Conflict Management Program on Quality of Patient Care. Am J Nurs Sci. 2018;7(5):192-201. doi: 10.11648/j.ajns.20180705.16

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  • @article{10.11648/j.ajns.20180705.16,
      author = {Ebtesam Saeed Ahmed Abd-Elrhaman and Aya Ghoneimy Hasanin Ghoneimy},
      title = {The Effect of Conflict Management Program on Quality of Patient Care},
      journal = {American Journal of Nursing Science},
      volume = {7},
      number = {5},
      pages = {192-201},
      doi = {10.11648/j.ajns.20180705.16},
      url = {https://doi.org/10.11648/j.ajns.20180705.16},
      eprint = {https://download.sciencepg.com/pdf/10.11648.j.ajns.20180705.16},
      abstract = {Conflict in nursing profession is natural and inevitable and arises as a daily challenge in healthcare organizations. Therefore, conflict management is extremely important for organizational effectiveness and efficiency and nursing staff must effectively manage conflict in order to provide an environment that stimulates personal growth and ensures quality of patient care. Aim: The present study aimed to assess the effect of conflict management educational program for staff nurses on quality of patient care. Research Design: Quasi experimental design was utilized. Study Setting: The study was conducted in general Medical units at Benha University Hospital. The study sample was: All available staff nurses (116) and a convenient sample of (200) patients from the above mentioned study setting. Tools of data collection: Three tools were used: (1) conflict management knowledge questionnaire, (2) Rahim Organization Conflict Inventory II (ROCI II), subordinate form (B) and (3) quality of patients' care questionnaire. The result: The findings of this study showed that there was highly statistically significant improvement in staff nurses' knowledge regarding conflict thorough program. In addition, there was highly statistically significant improvement in conflict management strategies and level of quality of patient care thorough program. Conclusion: The study concluded that there was a positive highly statistical significant correlation between overall score of conflict management and quality of patient care thorough program. Recommendation: Hospital should carry out continuous in–service training program about policies and guidelines that facilitate collaborative practice and use a proactive measure to address conflict issues and moving toward resolution of it. And nursing faculties should to support nursing staff with required knowledge and skills that contribute to quality patient care.},
     year = {2018}
    }
    

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  • TY  - JOUR
    T1  - The Effect of Conflict Management Program on Quality of Patient Care
    AU  - Ebtesam Saeed Ahmed Abd-Elrhaman
    AU  - Aya Ghoneimy Hasanin Ghoneimy
    Y1  - 2018/10/13
    PY  - 2018
    N1  - https://doi.org/10.11648/j.ajns.20180705.16
    DO  - 10.11648/j.ajns.20180705.16
    T2  - American Journal of Nursing Science
    JF  - American Journal of Nursing Science
    JO  - American Journal of Nursing Science
    SP  - 192
    EP  - 201
    PB  - Science Publishing Group
    SN  - 2328-5753
    UR  - https://doi.org/10.11648/j.ajns.20180705.16
    AB  - Conflict in nursing profession is natural and inevitable and arises as a daily challenge in healthcare organizations. Therefore, conflict management is extremely important for organizational effectiveness and efficiency and nursing staff must effectively manage conflict in order to provide an environment that stimulates personal growth and ensures quality of patient care. Aim: The present study aimed to assess the effect of conflict management educational program for staff nurses on quality of patient care. Research Design: Quasi experimental design was utilized. Study Setting: The study was conducted in general Medical units at Benha University Hospital. The study sample was: All available staff nurses (116) and a convenient sample of (200) patients from the above mentioned study setting. Tools of data collection: Three tools were used: (1) conflict management knowledge questionnaire, (2) Rahim Organization Conflict Inventory II (ROCI II), subordinate form (B) and (3) quality of patients' care questionnaire. The result: The findings of this study showed that there was highly statistically significant improvement in staff nurses' knowledge regarding conflict thorough program. In addition, there was highly statistically significant improvement in conflict management strategies and level of quality of patient care thorough program. Conclusion: The study concluded that there was a positive highly statistical significant correlation between overall score of conflict management and quality of patient care thorough program. Recommendation: Hospital should carry out continuous in–service training program about policies and guidelines that facilitate collaborative practice and use a proactive measure to address conflict issues and moving toward resolution of it. And nursing faculties should to support nursing staff with required knowledge and skills that contribute to quality patient care.
    VL  - 7
    IS  - 5
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