Archive:: International Journal on Data Science and Technology:: Science Publishing Group

Volume 10, Issue 1, March 2024

Research Article
The Effects of Stress and Chatbot Services Usage on Customer Intention for Purchase on E-commerce Sites

Abed Matini, Stanley Lekata, Boniface Kabaso^*

Issue: Volume 10, Issue 1, March 2024

Pages: 1-10

Received: 7 September 2023

Accepted: 9 January 2024

Published: 20 February 2024

DOI: 10.11648/j.ijdst.20241001.11

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Abstract: In the rapidly evolving digital marketplace, customer service has become a critical factor influencing consumer behaviour. With the advent of Artificial Intelligence (AI), particularly chatbots, customer service companies are increasingly leveraging technology to enhance user experience. This study explores the relationship between customer emotion... Show More

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Research Article
Logistics Web Application for the Tracking of Parcels

Chidi Ukamaka Betrand^*, Chinwe Gilean Onukwugha, Christopher Ifeanyi Ofoegbu, Obinna Banner Aliche, Douglas Allswell Kelechi

Issue: Volume 10, Issue 1, March 2024

Pages: 11-17

Received: 2 January 2024

Accepted: 15 January 2024

Published: 20 February 2024

DOI: 10.11648/j.ijdst.20241001.12

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Abstract: Firms can save operating expenses and improve customer satisfaction by managing their logistics well. Delivering goods and services to customers with the highest standards while reducing operating costs is the aim of the logistics management philosophy. As a result, logistics management is a crucial component of the supply chain process, which also... Show More

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