Archive:: American Journal of Operations Management and Information Systems:: Science Publishing Group

Volume 2, Issue 3, August 2017

Review of Software Engineering in the Context of Embedded and Cyber Physical Systems

Omuya Odhiambo Erick, Julius Murumba

Issue: Volume 2, Issue 3, August 2017

Pages: 72-75

Received: 28 October 2016

Accepted: 4 January 2017

Published: 27 January 2017

DOI: 10.11648/j.ajomis.20170203.11

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Abstract: Embedded systems have overwhelmingly penetrated systems globally in areas such as transportation, industrial-automation, medical-equipment, communication and energy as a result of Innovations being triggered by software embedded in these systems. These systems use approximately 98 percent of all the microprocessors produced worldwide. The objective... Show More

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Assessing Total Quality Customer Service as the New Paradigm in Nigeria Banking System

Marcus Garvey Orji, Olowu Daudu Malachy, Mohammed Zubairu, Akhimien Emmanuel

Issue: Volume 2, Issue 3, August 2017

Pages: 76-80

Received: 31 October 2016

Accepted: 6 January 2017

Published: 27 January 2017

DOI: 10.11648/j.ajomis.20170203.12

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Abstract: The adoption of Total Quality Management (TQM) as part of marketing concepts has shifted competitive advantage from production to customer service. Consequently, how each producer treats the customers has become the subject of competitive manipulation. In the developed nations of the world, quality customer service has proved to be the least unexpl... Show More

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A Comparative Analysis of Online Dispute Resolution Platforms

Sree Krishna Bharadwaj H.

Issue: Volume 2, Issue 3, August 2017

Pages: 81-85

Received: 25 November 2016

Accepted: 26 December 2016

Published: 10 March 2017

DOI: 10.11648/j.ajomis.20170203.13

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Abstract: Online Dispute Resolution (ODR) brings considerable advantages over traditional litigation. It empowers consenting parties to create their own agreements and provides a greater degree of control over the dispute resolution process and the decision. With the growth of e-commerce and cross border business, the number of disputes have increased many f... Show More

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Development of Mathematical Models for Predicting Customers Satisfaction in the Banking System with a Queuing Model Using Regression Method

Raimi Oluwole Abiodun

Issue: Volume 2, Issue 3, August 2017

Pages: 86-91

Received: 30 October 2016

Accepted: 14 March 2017

Published: 27 March 2017

DOI: 10.11648/j.ajomis.20170203.14

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Abstract: The study evaluated the performance of customers in the banking system, using First Bank Nigeria Plc, Owo branch, Ondo state, as a case study, through the aid of queuing theory. The collected data for the analysis was basically for three consecutive days that comprises the arrival and service rate of customers at the bank. The optimal time of the o... Show More

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