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Assessing the Impact of Procurement Activities in Achieving Quality at Nestle Ghana Limited in the Manufacturing Sector in Ghana

Received: 7 June 2021    Accepted: 25 June 2021    Published: 17 November 2021
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Abstract

The study sought to address the various impacts of procurement activities in achieving quality in manufacturing companies in Ghana and beyond. Purchaser’s contribution in helping the organizations to implement these quality strategies is key to the sustainability, survival and performance improvement of these manufacturing companies in general. The research was aimed at identifying the challenges associated with implementation of quality standards at Nestle Ghana, to identify how procurement can help in ensuring quality of products at Nestle Ghana Limited, identify the role of quality management in procurement at Nestle Ghana Limited, to find out the quality management systems that has been put in place at Nestle Ghana Limited and to assess how quality control and quality assurance has helped improve the performance of Nestle Ghana Limited. This has proved beneficial enough to the extent that, data collected was analyzed and conclusions was drawn based on the responses gathered which showed that Nestlé’s hindrance in implementing robust quality frameworks was due to lack of commitment and ignorance on the part of the organization in general. After the relevant data has been collected and analyzed evidences proved beyond reasonable doubt that inadequate funds, lack of organizational support, low knowledge on the quality practices, returns from customers, noncompliance to the standards, the expensive nature of implementing these quality strategies on the part of the company poses inherent reputational risk to the company.

Published in American Journal of Theoretical and Applied Business (Volume 7, Issue 4)
DOI 10.11648/j.ajtab.20210704.16
Page(s) 112-117
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2021. Published by Science Publishing Group

Keywords

Procurement, Quality, Manufacturing, Assurance, Commitment, Standards

References
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[11] Fynes, B., Voss, C. and Búrca, S., The impact of supply chain relationship quality on quality performance, International Journal of Production Economics, Vol. 96, no. 18, pp. 339-354, 2005.
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[15] Kuei, C. and Lu, M., Integrating quality management principles into sustainability management, Total quality management, vol. 24, no. 1, pp. 62-78, 2013.
[16] Lin, L. and Gibson, P., Implementing Supply Chain Quality Management in Subcontracting System for Construction, Quality Journal of System and Management Sciences, vol. 1, no. 1, pp. 46-58, 2011.
[17] Mohanty, R. P. and Behera, A. K., TQM in the service sector, Work Study, vol. 45, no. 3, pp. 13-17, 1996.
[18] Murthy, D. B. N., Consumer and Quality, 2nd Edition, New Age International Pvt Ltd Publishers, 2007.
[19] Oakland, J. S., Total Quality Management, 2nd Edition, Oxford: Butterworth-Heinemann, 1993. Prajogo, D. I. and Sohal, S. A., The relationship between TQM practices, quality performance, and innovation performance: an empirical examination, International Journal of Quality & Reliability Management, vol. 20, no. 8, pp. 901-918, 2003.
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Cite This Article
  • APA Style

    Prince Baah Sawer. (2021). Assessing the Impact of Procurement Activities in Achieving Quality at Nestle Ghana Limited in the Manufacturing Sector in Ghana. American Journal of Theoretical and Applied Business, 7(4), 112-117. https://doi.org/10.11648/j.ajtab.20210704.16

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    ACS Style

    Prince Baah Sawer. Assessing the Impact of Procurement Activities in Achieving Quality at Nestle Ghana Limited in the Manufacturing Sector in Ghana. Am. J. Theor. Appl. Bus. 2021, 7(4), 112-117. doi: 10.11648/j.ajtab.20210704.16

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    AMA Style

    Prince Baah Sawer. Assessing the Impact of Procurement Activities in Achieving Quality at Nestle Ghana Limited in the Manufacturing Sector in Ghana. Am J Theor Appl Bus. 2021;7(4):112-117. doi: 10.11648/j.ajtab.20210704.16

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  • @article{10.11648/j.ajtab.20210704.16,
      author = {Prince Baah Sawer},
      title = {Assessing the Impact of Procurement Activities in Achieving Quality at Nestle Ghana Limited in the Manufacturing Sector in Ghana},
      journal = {American Journal of Theoretical and Applied Business},
      volume = {7},
      number = {4},
      pages = {112-117},
      doi = {10.11648/j.ajtab.20210704.16},
      url = {https://doi.org/10.11648/j.ajtab.20210704.16},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajtab.20210704.16},
      abstract = {The study sought to address the various impacts of procurement activities in achieving quality in manufacturing companies in Ghana and beyond. Purchaser’s contribution in helping the organizations to implement these quality strategies is key to the sustainability, survival and performance improvement of these manufacturing companies in general. The research was aimed at identifying the challenges associated with implementation of quality standards at Nestle Ghana, to identify how procurement can help in ensuring quality of products at Nestle Ghana Limited, identify the role of quality management in procurement at Nestle Ghana Limited, to find out the quality management systems that has been put in place at Nestle Ghana Limited and to assess how quality control and quality assurance has helped improve the performance of Nestle Ghana Limited. This has proved beneficial enough to the extent that, data collected was analyzed and conclusions was drawn based on the responses gathered which showed that Nestlé’s hindrance in implementing robust quality frameworks was due to lack of commitment and ignorance on the part of the organization in general. After the relevant data has been collected and analyzed evidences proved beyond reasonable doubt that inadequate funds, lack of organizational support, low knowledge on the quality practices, returns from customers, noncompliance to the standards, the expensive nature of implementing these quality strategies on the part of the company poses inherent reputational risk to the company.},
     year = {2021}
    }
    

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    AB  - The study sought to address the various impacts of procurement activities in achieving quality in manufacturing companies in Ghana and beyond. Purchaser’s contribution in helping the organizations to implement these quality strategies is key to the sustainability, survival and performance improvement of these manufacturing companies in general. The research was aimed at identifying the challenges associated with implementation of quality standards at Nestle Ghana, to identify how procurement can help in ensuring quality of products at Nestle Ghana Limited, identify the role of quality management in procurement at Nestle Ghana Limited, to find out the quality management systems that has been put in place at Nestle Ghana Limited and to assess how quality control and quality assurance has helped improve the performance of Nestle Ghana Limited. This has proved beneficial enough to the extent that, data collected was analyzed and conclusions was drawn based on the responses gathered which showed that Nestlé’s hindrance in implementing robust quality frameworks was due to lack of commitment and ignorance on the part of the organization in general. After the relevant data has been collected and analyzed evidences proved beyond reasonable doubt that inadequate funds, lack of organizational support, low knowledge on the quality practices, returns from customers, noncompliance to the standards, the expensive nature of implementing these quality strategies on the part of the company poses inherent reputational risk to the company.
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Author Information
  • Procurement Directorate, Accra Technical University, Accra, Ghana

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