Total Quality Management in Supply Chain Administration: An Analysis from Roads and Highways Department, Bangladesh

Ranapriya Barua

doi:doi:10.11648/j.ajetm.20210601.12

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Total Quality Management in Supply Chain Administration: An Analysis from Roads and Highways Department, Bangladesh

Ranapriya Barua

Published in American Journal of Engineering and Technology Management (Volume 6, Issue 1)

Received: 19 February 2021 Accepted: 22 March 2021 Published: 16 April 2021

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Abstract

RHD, a public organization under the Road Transport and Highways Division of the Ministry of Road Transport and Bridges is responsible to enhance the traffic capacity and safety for efficient transshipment of goods and passengers on transnational boundary, national, regional, and Zilla highways. But in recent years the quality of works and services of RHD has failed to meet the standard required by the specifications. With this background the objective of this report is to evaluate the use of TQM tools to improve the performance of the supply chain in RHD. Primary data were collected through questionnaires survey from 34 engineers of different grades and secondary information were collected from the RHD website, journals, magazines, and different publications. Analysis shows to ensure quality in RHD it is necessary to conduct Quality Assurance Audit (QAA) through a third party. Also, an intensive and robust training program regarding TQM must be introduced for all levels of employees. Moreover, it is important to conduct studies with the uses of new technologies like IoT, AI, Block chain, etc. to improve quality-related difficulties and other supply chain processes in RHD to face upcoming challenge with the help of TQM approach in order to ensure value for money for the public fund.

Published in	American Journal of Engineering and Technology Management (Volume 6, Issue 1)
DOI	10.11648/j.ajetm.20210601.12
Page(s)	10-15
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

Total Quality Management, Roads and Highways Department, Quality Assurance Audit, TQM Implementation, Public Service Organization, Value for Money

References

[1]	RHD Manual, The People’s Republic of Bangladesh, Ministry of Communications, Roads and Highways Department, July, 1994.
[2]	RHD Management Plan, Volume-1, RHD Management Manual, Government of the People’s Republic of Bangladesh, Ministry of Communications, Roads and Highways Department, December, 2003 (Issue-1).
[3]	Author: Avia Enggar Tyasti, Rezzy Eko Caeaka, A Preview of Total Quality Management (TQM) in Public Services, E-Journal Ekonomi dan Bisnis Universitas Udayana 6.9 (2017): 3285-3290.
[4]	Quality Assurance Plan for Road work, Government of the People’s Republic of Bangladesh, Ministry of Communications, Roads and Highways Department. April, 2005.
[5]	Quality Audit Guidelines (QAG), Government of the People’s Republic of Bangladesh, Ministry of Road Transport and Bridges, Roads and Highways Department. June, 2017.
[6]	Quality Definition : Cambridge English Dictionary
[7]	Road Master Plan, Volume-1: Main Text, RNIMP-2 project, Roads and Highways Department. June, 2009.
[8]	Regional Road Connectivity Bangladesh Perspectives, Government of the People’s Republic of Bangladesh, Ministry of Road Transport and Bridges, Road Transport and Highways Division. January, 2016.
[9]	Annual Development Program for FY 2015-16, 2016-17, 2017-18, 2018-19 and 2019-20, Government of the People’s Republic of Bangladesh. Planning Commission.
[10]	Progress Report of Maintenance Works FY 2015-16, 2016-17, 2017-18, 2018-19 and 2019-20. Routine Maintenance Division. Roads and Highways Department.
[11]	Annual Maintenance and Rehabilitation Needs Report 2020-21 for RHD paved Roads. HDM Circle, June, 2020.
[12]	www.rhd.gov.bd.
[13]	www.rthd.gov.bd.
[14]	Annual Report, 2018-2019, Road Transport and Highways Division, Ministry of Road Transport & Bridges, available at www.rthd.gov.bd.
[15]	Annual Performance Agreement, APA 2018-2019 between Secretary, RTHD & CE, RHD available at www.rthd.gov.bd.
[16]	Ranapriya Barua, Total Quality Management Practices in RHD: A case study, International Journal of Engineering Research and Applications, Vol.-11, Issue-2, (series-II), 2021, pp. 18-30.

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APA Style

Ranapriya Barua. (2021). Total Quality Management in Supply Chain Administration: An Analysis from Roads and Highways Department, Bangladesh. American Journal of Engineering and Technology Management, 6(1), 10-15. https://doi.org/10.11648/j.ajetm.20210601.12

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ACS Style

Ranapriya Barua. Total Quality Management in Supply Chain Administration: An Analysis from Roads and Highways Department, Bangladesh. Am. J. Eng. Technol. Manag. 2021, 6(1), 10-15. doi: 10.11648/j.ajetm.20210601.12

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AMA Style

Ranapriya Barua. Total Quality Management in Supply Chain Administration: An Analysis from Roads and Highways Department, Bangladesh. Am J Eng Technol Manag. 2021;6(1):10-15. doi: 10.11648/j.ajetm.20210601.12

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@article{10.11648/j.ajetm.20210601.12,
  author = {Ranapriya Barua},
  title = {Total Quality Management in Supply Chain Administration: An Analysis from Roads and Highways Department, Bangladesh},
  journal = {American Journal of Engineering and Technology Management},
  volume = {6},
  number = {1},
  pages = {10-15},
  doi = {10.11648/j.ajetm.20210601.12},
  url = {https://doi.org/10.11648/j.ajetm.20210601.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajetm.20210601.12},
  abstract = {RHD, a public organization under the Road Transport and Highways Division of the Ministry of Road Transport and Bridges is responsible to enhance the traffic capacity and safety for efficient transshipment of goods and passengers on transnational boundary, national, regional, and Zilla highways. But in recent years the quality of works and services of RHD has failed to meet the standard required by the specifications. With this background the objective of this report is to evaluate the use of TQM tools to improve the performance of the supply chain in RHD. Primary data were collected through questionnaires survey from 34 engineers of different grades and secondary information were collected from the RHD website, journals, magazines, and different publications. Analysis shows to ensure quality in RHD it is necessary to conduct Quality Assurance Audit (QAA) through a third party. Also, an intensive and robust training program regarding TQM must be introduced for all levels of employees. Moreover, it is important to conduct studies with the uses of new technologies like IoT, AI, Block chain, etc. to improve quality-related difficulties and other supply chain processes in RHD to face upcoming challenge with the help of TQM approach in order to ensure value for money for the public fund.},
 year = {2021}
}

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TY  - JOUR
T1  - Total Quality Management in Supply Chain Administration: An Analysis from Roads and Highways Department, Bangladesh
AU  - Ranapriya Barua
Y1  - 2021/04/16
PY  - 2021
N1  - https://doi.org/10.11648/j.ajetm.20210601.12
DO  - 10.11648/j.ajetm.20210601.12
T2  - American Journal of Engineering and Technology Management
JF  - American Journal of Engineering and Technology Management
JO  - American Journal of Engineering and Technology Management
SP  - 10
EP  - 15
PB  - Science Publishing Group
SN  - 2575-1441
UR  - https://doi.org/10.11648/j.ajetm.20210601.12
AB  - RHD, a public organization under the Road Transport and Highways Division of the Ministry of Road Transport and Bridges is responsible to enhance the traffic capacity and safety for efficient transshipment of goods and passengers on transnational boundary, national, regional, and Zilla highways. But in recent years the quality of works and services of RHD has failed to meet the standard required by the specifications. With this background the objective of this report is to evaluate the use of TQM tools to improve the performance of the supply chain in RHD. Primary data were collected through questionnaires survey from 34 engineers of different grades and secondary information were collected from the RHD website, journals, magazines, and different publications. Analysis shows to ensure quality in RHD it is necessary to conduct Quality Assurance Audit (QAA) through a third party. Also, an intensive and robust training program regarding TQM must be introduced for all levels of employees. Moreover, it is important to conduct studies with the uses of new technologies like IoT, AI, Block chain, etc. to improve quality-related difficulties and other supply chain processes in RHD to face upcoming challenge with the help of TQM approach in order to ensure value for money for the public fund.
VL  - 6
IS  - 1
ER  -

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Author Information

Ranapriya Barua

Roads and Highways Department, Cumilla Road Circle, Cumilla, Bangladesh

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Plain Text BibTeX RIS

APA Style

Ranapriya Barua. (2021). Total Quality Management in Supply Chain Administration: An Analysis from Roads and Highways Department, Bangladesh. American Journal of Engineering and Technology Management, 6(1), 10-15. https://doi.org/10.11648/j.ajetm.20210601.12

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ACS Style

Ranapriya Barua. Total Quality Management in Supply Chain Administration: An Analysis from Roads and Highways Department, Bangladesh. Am. J. Eng. Technol. Manag. 2021, 6(1), 10-15. doi: 10.11648/j.ajetm.20210601.12

Copy | Download

AMA Style

Ranapriya Barua. Total Quality Management in Supply Chain Administration: An Analysis from Roads and Highways Department, Bangladesh. Am J Eng Technol Manag. 2021;6(1):10-15. doi: 10.11648/j.ajetm.20210601.12

Copy | Download

@article{10.11648/j.ajetm.20210601.12,
  author = {Ranapriya Barua},
  title = {Total Quality Management in Supply Chain Administration: An Analysis from Roads and Highways Department, Bangladesh},
  journal = {American Journal of Engineering and Technology Management},
  volume = {6},
  number = {1},
  pages = {10-15},
  doi = {10.11648/j.ajetm.20210601.12},
  url = {https://doi.org/10.11648/j.ajetm.20210601.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajetm.20210601.12},
  abstract = {RHD, a public organization under the Road Transport and Highways Division of the Ministry of Road Transport and Bridges is responsible to enhance the traffic capacity and safety for efficient transshipment of goods and passengers on transnational boundary, national, regional, and Zilla highways. But in recent years the quality of works and services of RHD has failed to meet the standard required by the specifications. With this background the objective of this report is to evaluate the use of TQM tools to improve the performance of the supply chain in RHD. Primary data were collected through questionnaires survey from 34 engineers of different grades and secondary information were collected from the RHD website, journals, magazines, and different publications. Analysis shows to ensure quality in RHD it is necessary to conduct Quality Assurance Audit (QAA) through a third party. Also, an intensive and robust training program regarding TQM must be introduced for all levels of employees. Moreover, it is important to conduct studies with the uses of new technologies like IoT, AI, Block chain, etc. to improve quality-related difficulties and other supply chain processes in RHD to face upcoming challenge with the help of TQM approach in order to ensure value for money for the public fund.},
 year = {2021}
}

Copy | Download

TY  - JOUR
T1  - Total Quality Management in Supply Chain Administration: An Analysis from Roads and Highways Department, Bangladesh
AU  - Ranapriya Barua
Y1  - 2021/04/16
PY  - 2021
N1  - https://doi.org/10.11648/j.ajetm.20210601.12
DO  - 10.11648/j.ajetm.20210601.12
T2  - American Journal of Engineering and Technology Management
JF  - American Journal of Engineering and Technology Management
JO  - American Journal of Engineering and Technology Management
SP  - 10
EP  - 15
PB  - Science Publishing Group
SN  - 2575-1441
UR  - https://doi.org/10.11648/j.ajetm.20210601.12
AB  - RHD, a public organization under the Road Transport and Highways Division of the Ministry of Road Transport and Bridges is responsible to enhance the traffic capacity and safety for efficient transshipment of goods and passengers on transnational boundary, national, regional, and Zilla highways. But in recent years the quality of works and services of RHD has failed to meet the standard required by the specifications. With this background the objective of this report is to evaluate the use of TQM tools to improve the performance of the supply chain in RHD. Primary data were collected through questionnaires survey from 34 engineers of different grades and secondary information were collected from the RHD website, journals, magazines, and different publications. Analysis shows to ensure quality in RHD it is necessary to conduct Quality Assurance Audit (QAA) through a third party. Also, an intensive and robust training program regarding TQM must be introduced for all levels of employees. Moreover, it is important to conduct studies with the uses of new technologies like IoT, AI, Block chain, etc. to improve quality-related difficulties and other supply chain processes in RHD to face upcoming challenge with the help of TQM approach in order to ensure value for money for the public fund.
VL  - 6
IS  - 1
ER  -

Copy | Download